Rise of Talent Operations—The Career Path

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Rise of Talent Operations:
The Career Path
1
Kyle Lagunas, Beamery
Michael Newman, Ted Kleber, Twilio
April 30th, 2020

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Our speakers today
Twilio
Senior Manager of Talent Acquisition
Operations
Twilio
Talent Acquisition Operations Manager
Beamery
Director of Strategy
Michael Newman Ted Kleber Kyle Lagunas

Today’s
Agenda
1. Who we are and how we got here
2. Making the most of opportunities
3. Growing your place in Operations
4. The beauty of Talent Operations

Can I get a
quick
show of
hands...
1. Do you have a formal TalentOps function? (yes/no)
2. If yes, is it a part of talent acquisition, part of HR, or
part of a centralized COE?
3. If not, what’s holding you back?
a. Lack of funds/resources
b. Unsure where to begin
c. One more thing on my list

The Journey
6
“Roads? Where we’re going, we don’t need roads.”

The Rise of Talent Ops | Defined
7
Talent Operations is the function, team
members, and processes responsible for enabling
the overall talent organization to work more
eﬀectively, to execute locally and at scale, and to
create new value by incorporating more modern
practices, deploying more innovative
technologies and delivering more consistent
outcomes.

Rise of Talent Operations: the Career Path
8
Customer Implementation Specialist
Role: Responsible for onboarding new customers into
our tech stack
Skills grown: Project scoping and management,
customer service skills
Recruiting Coordinator
Role: Candidate and new hire coordination
Skills grown: Time management, the overall
recruitment process
TA Operations “The Holy Grail”
Role: All things TA Ops
Skills grown: Scaling TA teams, business forecasting,
and still going…
Account Manager
Role: Relationship management for current customers
Skills grown: Listening… no seriously, relationship
building, identifying growth opportunities
TA/HR Program Manager
Role: Oversaw the programs implemented and run by
the People Team
Skills grown: Program management, process
documentation, strategy development
Entering the field: How Michael got there

Rise of Talent Operations: the Career Path
9
Associate Recruiter
Role: Entry level recruiting role with an agency
Skills grown: Communication skills, technical basics,
Grit
Technical Recruiter
Role: Fully cycle technical recruitment
Skills grown: Interview process improvement, client
management, cross functional projects, HR systems
Operations Manager, Talent Acquisition
Role: Overseeing systems operations, vendor
management and improving processes.
Skills grown: Project proposals, system administration,
project management, process improvement,
Sourcer
Role: Candidate pipeline generation and qualification
Skills grown: learned corporate structure, employer
branding, candidate search
Sr. Technical Recruiter
Role: Lead recruiting initiatives for large business units
Skills grown: Data! Communication using data,
decision influencing.
Entering the field: How Ted got there

There’s a need… now what?
10
Making the most of opportunities

There are no shortages of opportunity inside of
Talent Acquisition
Making the Most of Opportunities
Finding Opportunities Gauging Opportunities Maximizing Opportunities

Finding opportunities
Knowing where to look for opportunity is the first
step to identifying the need. Some common areas to
find operational opportunities are:
● Team Inefficiency & Effectiveness
● Branding and Experience
● Reporting
Process
Ownership
Cost
effectiveness
Employer
brand
Candidate
Experience
Team
efficiency
Reporting
Operational
Opportunities

Gauging opportunities
Is this a task, a project, or a program?
● Are we just going to do this once in this
particular instance or will this come up again?
● Is the outcome measurable?
● Does this opportunity have the potential to
crawl, walk, run?

Making the most of opportunities
Raising your hand…
Find time for new projects
Accept the risk
...Demonstrating value
Quantify your results
It’s ok to show oﬀ

Nurturing your role in talent ops
15
Linking back to the strategic impact

"In this position, you have to recognize not only
the priorities of your function - but also the
priorities of your stakeholders, and how those
impact your ability to GSD."

Nurturing your Talent Operations role
Knowing thy neighbor
Who are the stakeholders of the Talent Operations
professional?
● Relationships are key
● Who do you have things to deliver to and who
is delivering to YOU?
● How do you personally measure success in the
role?

From the tactical to the strategic
18
● Show how the changes will
impact the tactical and the
strategic goals of the team
and overall organization
● Be realistic about what can
be accomplished with
current resources
Highlighting a trend
● Use past examples to
identify trends of issues or
ineﬀiciencies that can be
solved?
● Is there evidence we have of
value left on the table,
missed opportunities?
● Connecting the dots to
corporate goals
● If we make a change will it
have an impact?
● Will this even matter in 6
months?
Building a planMaking the business case

Doing it.
Plan for the future: how much can you bite oﬀ?
● Adaptable prioritization
● Crystal-clear expectations
● Laser focus on what matters
Danger zone:
Becoming the “catch all” for your
function!

The beauty of operations
20
How do you talk about your work?

The Rise of Talent Ops | Defined
Leaders Drive Strategy, Talent Ops Drives Execution
21
Technology
&
Innovation
Process
&
Scale
Teams
&
Resources
Reporting
&
Analytics
“The most successful recruiting leaders have talent operations
leads supporting them. If the role doesn’t exist, they go to the mat
for that headcount.”

We have to help them

Talking about your work
How do you talk about talent operations?
How we describe the talent operations function matters, especially when it’s new. It can define how the role
will grow in the organization
Advocating for value Advocating for headcount
Define a team charter and align it to
the greater functions goals
Map a clear path forward built for
scale

May 7th
What Good Looks Like
Eileen Kovalsky, Global Head of Talent
Acquisition Operations, Avanade
Nikki Cochran, Recruiting and Operations Lead,
Humans Doing
May 14th
New Ways of Measuring Success
Kevin Blair, VP Talent Acquisition, Beamery
Lee Andrews, Director of Talent Acquisition
EMEA and APJC, IBM
Don’t miss the coming sessions!

Spark is the first community for talent operations leaders. Whether you're a seasoned
talent operations leader, new to the industry, or anything in between, you'll find everything
you need to go to the next level.
Join here.

Rise of Talent Operations—The Career Path

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