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Goal Summit 2016: How to be a Kickass Boss Without Losing Your Humanity or Crushing Your Team

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Radical Candor
Kim Malone Scott
Co-Founder & CEO
#GoalSummit
A Personal Story
Care Personally
Challenge Directly
CarePersonally
Challenge Directly

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Goal Summit 2016: How to be a Kickass Boss Without Losing Your Humanity or Crushing Your Team

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Guidance — praise and criticism — is the key to being a good boss and building a great team. This interactive session from Goal Summit 2016 will help you understand why feedback is so hard, and how you can get better at giving it, getting it and encouraging it on your team. Presented by author and advisor to Twitter and Dropbox, Kim Malone Scott.

Guidance — praise and criticism — is the key to being a good boss and building a great team. This interactive session from Goal Summit 2016 will help you understand why feedback is so hard, and how you can get better at giving it, getting it and encouraging it on your team. Presented by author and advisor to Twitter and Dropbox, Kim Malone Scott.

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Goal Summit 2016: How to be a Kickass Boss Without Losing Your Humanity or Crushing Your Team

  1. 1. Radical Candor Kim Malone Scott Co-Founder & CEO
  2. 2. #GoalSummit A Personal Story
  3. 3. Care Personally Challenge Directly CarePersonally Challenge Directly
  4. 4. CarePersonally Challenge Directly The Give a Damn Axis Be more than just ”professional” Bring your whole self to work
  5. 5. #GoalSummit Why are people in the next building such morons? Non-members Foe Members Friend
  6. 6. #GoalSummit The reduction of alien societies to the status of inferior species, not fully human, who can be degraded without conscience. “ John Doerr General Partner, KPCB EO WILSON ON HUMAN NATURE Pseudospeciation
  7. 7. CarePersonally The Give a Damn Axis Pseudospeciation Apathy “Professional” Give a Damn Love
  8. 8. CarePersonally The Willing to Piss People Off Axis Challenge Directly ”If you don’t have something to nice to say, don’t say it at all.” Now it’s your JOB to say it.
  9. 9. #GoalSummit Not just your job, but your moral obligation.
  10. 10. #GoalSummit The source of everything respectable in man either as an intellectual or as a moral being is that his errors are corrigible… Wrong opinions and practices gradually yield to fact and argument. “ John Doerr General Partner, KPCB JOHN STUART MILL ON LIBERTY
  11. 11. Radical Candor Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly Obnoxious Aggression
  12. 12. Radical Candor Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly Obnoxious Aggression
  13. 13. Radical Candor Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly Obnoxious Aggression
  14. 14. Radical Candor Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly Obnoxious Aggression
  15. 15. Radical Candor Manipulative Insincerity Ruinous Empathy CarePersonally Challenge Directly Obnoxious Aggression
  16. 16. #GoalSummit Things You Can Do
  17. 17. Give it. Get it. Encourage it. Use a tool. 1 2 3 4
  18. 18. #GoalSummit Give it humbly. helpfully. immediately. in person. in private if criticism. in public if praise. without personalizing.
  19. 19. #GoalSummit Get it Have a go-to question. Embrace the discomfort. Listen with the intent to understand, not respond. Reward the candor.
  20. 20. #GoalSummit Embrace it Don’t triangulate. Don’t stir the pot. Do encourage people to work it out directly. Do recommend they escalate together.
  21. 21. #GoalSummit Use a tool Radical Candor Manipulative Empathy Ruinous Empathy Obnoxious Aggression
  22. 22. #GoalSummit Use a tool Radical Candor Manipulative Empathy Ruinous Empathy Obnoxious Aggression
  23. 23. #GoalSummit Use a tool “This first step towards change is awareness.” Radical Candor Manipulative Empathy Ruinous Empathy Obnoxious Aggression
  24. 24. #GoalSummit But first…
  25. 25. #GoalSummit …Put On Your Own Oxygen Mask You can’t give a damn about others if you don’t give a damn about yourself.
  26. 26. #GoalSummit Thank You!

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