Introdution of services and service blueprint of restaurant industry, mystery shopping.

1. SUBMITTED BY
RAHUL SEBAS MATHEW (1923317)
BHARGAV KUMAR GOKAVARAPU (1923380)
KAAMESH (1923331)
TEJESWAR MOHAPATRA (1923306)
HISHOR DARSHAN (1923333)

2. ▪ Provision of services to businesses as well as final consumers.
▪ Permits customers to enter, request and eat food in the premises.
▪ Why we chose?
Closer customer business relationship
Requires high levels of importance for customer service

3. ▪ Best in class and high quality of food.
▪ Prime location in vijayanagaram.
▪ Hospitality and safety precautions.
▪ Attraction of the town.
▪ Rapid growth in last decade.

5. ▪ Strong reputation and image.
▪ Good ambience.
▪ Polite and welcoming staff.
▪ Localise taste.
▪ Wide presence.
▪ Large network.
▪ Prime location.

6. ▪ Expensive items.
▪ Delay in delivering.
▪ No company app.
▪ Availability of competitive substitute products.

7. SVN
Service
operating
sytem
Ordernig,
delivering
Cleaning,
refurbishment
Service
marketing and
employee
management
Advertisement
and employee
training

8. Main
ingredients are
prepared in the
warehouse
The restaurant
prepares food
accordingly
Bill is processed
from the lobby

10. ▪ How the employees respond to the queries of the customer and help?
▪ The level of patience and productivity during the business hours of stores?
▪ Find the blind spot.
▪ Product knowledge of employees.

11. 01 02 03
What is mystery shopping Usefulness as market
research tool
Usefulness as service
marketing learning
tool

12. ▪ Management of time.
▪ Employee motivation.
▪ Innovation and strategic planning.
▪ Dealership with other businesses.
▪ Strengthening supply management system.