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DEVELOPING THE
COACHING SKILLS
OF YOUR MANAGERS AND LEADERS
? HOW WOULD YOU
DESCRIBE YOUR
MANAGER TRAINING
AND DEVELOPMENT?
? WHAT IS YOUR
MANAGERS BIGGEST
CHALLENGE WHEN
COACHING EMPLOYEES?
WHAT WE HOPE YOU’LL
TAKE-AWAY
How coaching can improve the performance of your
employees and organization.
How to develop ...
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE IMPORTANT
FOR YOUR MANAGERS?
Organizations with senior leaders who
coach effectively and frequentl...
Coaching is a process that enables learning and
development to occur and thus performance to
improve.
To be successful a C...
BUSINESS COACHING
EXECUTIVE COACHING
CAREER COACHING
LIFE COACHING
WHAT IS COACHING?
COACHING AND LEADERSHIPENCOURAGEMENT
EMPOWERMENT
DIRECTION
AND ORDERS
FEEDBACK
AND PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIB...
COACHING AND LEADERSHIPENCOURAGEMENT
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell...
COACH AND COACHEE
KEY FACTORS
PERSONALITIES
LEARNING PREFERENCES
DISTANCE AND TECHNOLOGY
COMFORT
RELATIONSHIP OBJECTIVES
R...
Goals
Reality
Options
Will
Current Reality
Ideal
Gaps
Action
Review
Contracting
Listening
Exploring
Action
Review
Outcome
...
COACHING MODELS
Help the coach assess current performance
Help develop a plan to close gaps or
improve performance
Identif...
Coaching is building
one-on-one relationships and
managing a process that result in
specific improved performance in
targe...
SUCCESSFUL COACH
RELATIONSHIPS
PROCESS
IMPROVED
PERFORMANCE
Today’s coaches must be multi-functional, and be
equally competent as a manager, tactician, trainer,
psychologist, physiol...
A
SUPERVISION
AND
COMPLIANCE
ACHIEVEMENT
OF
GOALS
At any given time, a manager will
function someplace on this continuum ....
A COACHING PROCESS
CHECKLIST
Positive approach
Future orientation
Two-way communication
Coach listens more than talks, emp...
ESSENTIAL TRAITS, BEHAVIORS
AND SKILLS FOR COACHES
TRAITS
• Positive
• Future-oriented
• Curious
BEHAVIORS
• Continuous Le...
COACHES TOOLKIT
COMMUNICATION PERFORMANCE
MANAGEMENT
BUSINESS
ACUMEN
EMOTIONAL
INTELLIGENCE
1. Identify obstacles to
employee success
2. Find solutions or ways to
overcome obstacles
3. Establish agreed upon
definit...
QUESTIONS A MANAGER
SHOULD ASK3Does the employee have the
capacity to perform?
Is the employee curious?
Does the employee ...
PERFORMANCE MANAGEMENT
1. Identify strengths and
weaknesses
2. Outline goals and objectives
3. Understand how to prioritiz...
BUSINESS ACUMEN
1. Professional level
understanding
2. Influencers and key
stakeholders
3. The decision-making
process
KEY...
EMOTIONAL INTELLIGENCE
KEY SKILLS
• Self awareness,
motivation and
regulation
• Build effective
relationships
1. Guide emp...
To be successful, a coach requires a knowledge and
understanding of process as well as the variety of
styles, SKILLS AND T...
Mentoring is off-line help by one person to another in
making significant transitions in KNOWLEDGE, WORK
OR THINKING.
Clut...
How you can develop a coaching method/model that will
work for your managers and organization.
KEY TAKE-AWAYS
Essential tr...
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
DEVELOP THE COACHING
SKILLS OF YOUR MANAGERS
WWW.BIZLIBRARY.COM/FREE-TRIAL
THOUSANDS OF COURSES . 25 TOPIC AREAS .
UNLIMITED ACCESS
FREE 30-DAY TRIAL!
no risk – no obl...
Jessica Petry
Sr. Marketing Specialist
jpetry@bizlibrary.com
@JessLPetry
@BizLibrary
Chris Osborn
Vice President of Market...
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Developing the Coaching Skills of Your Managers and Leaders | Webinar 03.10.2015

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What are the obligations of managers? It varies from organization to organization based upon a number of factors such as industry, culture, department, skill level of the team, etc. Regardless of the organization, at the very heart of this question lies a dilemma. In this webinar we'll discuss:
• Why coaching skills are important
• Traditional coaching models and how we can improve them
• Emerging principles and competencies for managers and leaders
• The difference between coaching and mentoring

www.bizlibrary.com

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Developing the Coaching Skills of Your Managers and Leaders | Webinar 03.10.2015

  1. 1. DEVELOPING THE COACHING SKILLS OF YOUR MANAGERS AND LEADERS
  2. 2. ? HOW WOULD YOU DESCRIBE YOUR MANAGER TRAINING AND DEVELOPMENT?
  3. 3. ? WHAT IS YOUR MANAGERS BIGGEST CHALLENGE WHEN COACHING EMPLOYEES?
  4. 4. WHAT WE HOPE YOU’LL TAKE-AWAY How coaching can improve the performance of your employees and organization. How to develop your managers coaching skills based on leadership styles. How to develop a coaching method/model that will work for your managers and organization.
  5. 5. GREAT SPORTS COACHES
  6. 6. WHY COACHING SKILLS ARE IMPORTANT FOR YOUR MANAGERS? Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY SOURCE: BERSIN BY DELOITTE 21% According to CEO’s the top missing skills of mid-level managers are COACHING SKILLS. BERSIN BY DELOITTE
  7. 7. Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor “
  8. 8. BUSINESS COACHING EXECUTIVE COACHING CAREER COACHING LIFE COACHING WHAT IS COACHING?
  9. 9. COACHING AND LEADERSHIPENCOURAGEMENT EMPOWERMENT DIRECTION AND ORDERS FEEDBACK AND PRAISE ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  10. 10. COACHING AND LEADERSHIPENCOURAGEMENT EMPOWERMENT ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  11. 11. COACH AND COACHEE KEY FACTORS PERSONALITIES LEARNING PREFERENCES DISTANCE AND TECHNOLOGY COMFORT RELATIONSHIP OBJECTIVES RELATIVE EXPERIENCE
  12. 12. Goals Reality Options Will Current Reality Ideal Gaps Action Review Contracting Listening Exploring Action Review Outcome Situation Choices/Consequences Actions Review Spot The Opportunity Tailor The Intervention Explain The Task Encourage Review Clarify The Issue Open Up Resources Agree The Preferred Future Create The Journey Head For Success COACHING MODELS
  13. 13. COACHING MODELS Help the coach assess current performance Help develop a plan to close gaps or improve performance Identify gaps or areas for performance improvement How to deliver and act on the plan
  14. 14. Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
  15. 15. SUCCESSFUL COACH RELATIONSHIPS PROCESS IMPROVED PERFORMANCE
  16. 16. Today’s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons. Gary Curnee, Professional Coach and Blogger “
  17. 17. A SUPERVISION AND COMPLIANCE ACHIEVEMENT OF GOALS At any given time, a manager will function someplace on this continuum . . . . MANAGER OBLIGATIONS
  18. 18. A COACHING PROCESS CHECKLIST Positive approach Future orientation Two-way communication Coach listens more than talks, employee must be committed to frank discussion about needs Coach heavily invested in success of employee Commitment to continuous learning by BOTH parties Desire for improvement
  19. 19. ESSENTIAL TRAITS, BEHAVIORS AND SKILLS FOR COACHES TRAITS • Positive • Future-oriented • Curious BEHAVIORS • Continuous Learner • Outward Focus • Active, Engaged Listener SKILLS • Collaboration • Learning Facilitator • Educator/Teacher
  20. 20. COACHES TOOLKIT COMMUNICATION PERFORMANCE MANAGEMENT BUSINESS ACUMEN EMOTIONAL INTELLIGENCE
  21. 21. 1. Identify obstacles to employee success 2. Find solutions or ways to overcome obstacles 3. Establish agreed upon definitions of success and plan of action 4. Gain commitment and engagement KEY SKILLS • Active listening • Learning to frame and ask effective questions • Courageous conversations COMMUNICATION
  22. 22. QUESTIONS A MANAGER SHOULD ASK3Does the employee have the capacity to perform? Is the employee curious? Does the employee have a positive attitude?
  23. 23. PERFORMANCE MANAGEMENT 1. Identify strengths and weaknesses 2. Outline goals and objectives 3. Understand how to prioritize and capitalize on strengths 4. Improve performance in targeted areas KEY SKILLS • Understand employee engagement and motivation • Goal setting • Delegation
  24. 24. BUSINESS ACUMEN 1. Professional level understanding 2. Influencers and key stakeholders 3. The decision-making process KEY SKILLS • Business operations and functions • Making decisions • Industry knowledge
  25. 25. EMOTIONAL INTELLIGENCE KEY SKILLS • Self awareness, motivation and regulation • Build effective relationships 1. Guide employees through workplace conflicts and difficult situations 2. Adaptability in a fast- changing work world 3. Positive response to diversity in thought and culture
  26. 26. To be successful, a coach requires a knowledge and understanding of process as well as the variety of styles, SKILLS AND TECHNIQUES that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor “
  27. 27. Mentoring is off-line help by one person to another in making significant transitions in KNOWLEDGE, WORK OR THINKING. Clutterbuck, D & Megginson, D, Mentoring Executives and Directors “
  28. 28. How you can develop a coaching method/model that will work for your managers and organization. KEY TAKE-AWAYS Essential traits, skills and behaviors to focus your manager and leader development efforts. Online learning resources from BizLibrary to develop the coaching skills of your employees.
  29. 29. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  30. 30. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  31. 31. DEVELOP THE COACHING SKILLS OF YOUR MANAGERS
  32. 32. WWW.BIZLIBRARY.COM/FREE-TRIAL THOUSANDS OF COURSES . 25 TOPIC AREAS . UNLIMITED ACCESS FREE 30-DAY TRIAL! no risk – no obligation
  33. 33. Jessica Petry Sr. Marketing Specialist jpetry@bizlibrary.com @JessLPetry @BizLibrary Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl #BIZWEBINAR

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