What are the obligations of managers? The answer to this question varies from organization to organization based upon a number of factors such as industry, culture, department, skill level of the team, etc. Regardless of the organization, at the very heart of this question lies a dilemma. Managers may have to perform well, depending upon a variety of situations at various places along a continuum, ranging from ensuring employees comply with established processes and procedures at one end, to career development and skill improvement towards the other end. Who’s to say which of the outcomes is more or less important? In fact, we’d probably agree that the outcomes suggested by such a continuum are all important depending upon the situation. With so many possible outcomes and objectives legitimately competing for our managers’ attention, are there a set of uniform skills or competencies we can use to guide our managers ongoing training and development? In this webinar you'll learn:
Why coaching skills are important for your managers, leaders and organization
What is coaching and how to apply key skills to align with specific employees and situations
An overview of traditional coaching models and what you can do to improve them
How we can get managers to make time to coach
A "coaches toolkit" that includes emerging competencies for managers and leaders
The key difference between coaching and mentoring
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3. Poll Question:
How would you describe your manager training
and development?
a. Ad-hoc at best
b. Reactionary
c. Foundational, but nothing on-going
d. Plans are outlined, but not necessarily aligned to biz goals
e. Strategic and continuous
4. Poll Question:
What is your managers’ biggest challenge when
coaching employees?
a. Building the relationship
b. Identifying performance gaps
c. Asking questions and problem solving
d. Supporting and encouraging
e. Driving results
5. WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:
A
How coaching can improve the performance of your employees
and organization.
How to develop your managers coaching skills based on
leadership styles.
How to develop a coaching method/model that will work for your
managers and organization.
6. WHY COACHING SKILLS ARE IMPORTANT FOR
YOUR MANAGERS?
Top Missing Skills In
Mid-Level Leaders
1. Coaching
2. Performance Appraisal
3. Developing Others
4. Managing Change
5. Communications
6. Business Acumen
SOURCE: Bersin by Deloitte
21%
Organizations with senior leaders who coach effectively
and frequently
IMPROVE BUSINESS RESULTS BY 21%
SOURCE: Bersin by Deloitte
7. Coaching is a process that enables learning and development
to occur and thus performance to improve.
To be successful a Coach requires a knowledge and
understanding of process as well as the variety of styles, skills
and techniques that are appropriate to the context in which
the coaching takes place.”
Source: Eric Parsloe, The Manager as Coach and Mentor
“
13. Coaching Models
Help the coach assess
current performance
Identify gaps or areas
for performance
improvement
Help develop a plan to
close gaps or improve
performance
How to deliver and act
on the plan
14. Coaching is building
one-on-one relationships and
managing a process that result in
specific improved performance in
targeted areas.
16. Today’s coaches must be multi-functional, and be equally
competent as a manager, tactician, trainer, psychologist,
physiologist, and sometimes even a counselor. You simply
cannot coach the same way as you did ten, fifteen, or twenty
years ago for a number of reasons.”
Source: Gary Curneen, Professional Coach and Blogger
“
17. MANAGER OBLIGATIONS
At any given time, a manager will function someplace
on this continuum . . . .
Supervision and
Compliance
Achievement of Goals
18. A Coaching Process Checklist
1. Positive approach
2. Future orientation
3. Two-way communication
4. Coach listens more than talks, employee must be committed
to frank discussion about needs
5. Coach heavily invested in success of employee
6. Commitment to continuous learning by BOTH parties
7. Desire for improvement
22. Communication
Purpose
1. Identify obstacles to employee success
2. Find solutions or ways to overcome
obstacles
3. Establish agreed upon definitions of
success and plan of action
4. Gain commitment and engagement
23. 3 Questions a Manager Should Ask
Does the employee have
the capacity to perform
and improve?
Does the employee have
a positive attitude?
Is the employee
curious?
25. Performance Management
Purpose
1. Identify strengths and weaknesses
2. Outline goals and objectives
3. Understand how to prioritize and capitalize on strengths
4. Improve performance in targeted areas
29. Emotional Intelligence
Purpose
1. Guide employees through workplace conflicts and
difficult situations
2. Adaptability in a fast-changing work world
3. Positive response to diversity in thought and culture
30. How can we get
managers to make
time to coach?
31. • Part of a
manager/supervisor job
• Job and performance
focused
• Interest is functional
• Driven by manager
• Relationship is based on
specific job role
Coaching vs. Mentoring
• Outside the manager /
employee relationship
• Focused on professional
development
• Focus on mentee,
personally and
professionally
• Across job boundaries
COACHING
VS.
MENTORING
33. Key Take-Aways
How to communicate the importance of developing the coaching skills of your
managers and leaders.
Coaching models and how you can adopt and adapt them for your organization.
Four key competencies to develop with your managers and leaders.
Four key competencies to develop with your managers and leaders.
34. Developing Coaching Skills
Short Video Series to
get started
• Coaching Others to Higher
Performance
• The Readiness Stairs Model
• Coaching Novices to Experts
• Using the Right Style
• Coaching Others Step-by-Step
• Closing the Loop with Feedback
• Coaching Tips
35. Coach Others to Higher Performance
Short Video Series to
get started
Coaching Skills Introduction
Leadership Styles
Adapting Your Style
The Coaching Process
Giving Feedback
36. Developing Emotional Intelligence
Short Video Series
• What is Emotional Intelligence?
• Developing Self-Awareness
• Developing Self-Regulation
• Developing Self-Motivation
• Developing Empathy
• Developing Effective
Relationships
• Emotional IQ and DISC
37. Try out these video lessons
and more!
Thousands of videos and unlimited access for
your employees.
www.bizlibrary.com/free-trial
38. 6 Ways to use Science to Improve
Your Employee Training Program
Live Event: Wednesday, April 20th
1:00PM Central/2:00PM Eastern
Join us for future webinars!
www.bizlibrary.com/webinars
For Upcoming and On-Demand Webinars
Best Practices for Developing Your
Emerging Leaders
Live Event: Wednesday, April 27th
1:00PM Central/2:00PM Eastern
39. Stay in Touch
Jessica Petry
Sr. Marketing Specialist,
BizLibrary
jpetry@bizlibrary.com
www.bizlibrary.com
Lezlie Stephens
Sales Enablement and Coach
BizLibrary
lstephens@bizlibrary.com