From People to Profit by Olivia Fields at Engage 2016

1. From People to Profit Olivia Fields, Change 360 Founder & President ✉️ | info@change360.co 🖥 | change360.co | @thechange360

2. Olivia Fields  15 years in business consulting and organizational change management  8 years as founder and president of a Chicago-based consulting firm, Change 360  Served industry leaders and their people in 48+ countries, such as:

3. Where Are Your Resources Going? Office Space Equipment Software Professional Services Taxes & Regulatory Fees Marketing Materials C-Suite Executives Managers Front-Line Employees Loan Repayment

4. C- Suite Managers Front-Line Employees Customers Investing in Your People C- Suite Managers Front-Line Employees Investment Investment Investment Return

5. C- Suite Managers Front-Line Employees Customers Who’s the Closest to the Point of Return? C- Suite Managers Front-Line Employees Investments Return Office Space Equipment Software Professional Services & Expenses Taxes & Regulatory FeesMarketing Materials

6. …so what does change have to do with it?

7. Change Is All Around Us Office space lease is up for renewal Equipment break down Outgrown current software Professional Services vendor goes out of business Taxes & regulatory fees increases Customers no longer responding to marketing strategy Price of materials go up Two C-Suite Executives retired Big drop in managers’ performance feedback Star front-line employees keep leaving Loan balloon payment due

8. Your People Their Beliefs Thoughts and Actions Are Key

9. How Does Your Organization Respond to Change?

10. You Can Either… Ignore It Embrace It Drive It

11. …Make Change Work for You

12. What You Can Do

13. Recognize Change Is an Individual Experience © Simon Watson

14. Change the Way Your People Relate © Simon Watson

15. Redefine the Organization

16. Redefine the Organization Customers

17. Give Voice to the Individual

18. Give Voice…Formally

19. Give Voice…Formally Group with purpose. How you divide is determined by what matters most. What insights are you after? Drill to that level then STOP. Manufacturing Department Product A Product B Product C First Shift

20. Give Voice…Informally The approach is two fold: formal and informal Gives voice to the silent observer. Provides for candid, unfiltered feedback. Fosters comradery and healthy competition.

21. Develop Your People for Success © Simon Watson What happens if we invest in developing our people and they leave us? What happens if we don’t, and they stay?

22. Develop for Success

27. Measure & Reinforce Incorporate desired behaviors into performance metrics

28. Measure & Reinforce Ensure time is made for task force(s)

29. Measure & Reinforce Ensure leadership is reinforcing its importance

30. The best minute you spend is the one you in invest in people. - Ken Blanchard

31. Measure & Reinforce Make it OK to fail

32. The Return

33. The Return Is Immeasurable Discover and nurture natural leaders in your ranks Measure employee engagement Foster a culture of innovation and proactivity Leverage the goldmine of insider insights Take action on emerging trends and risks Foster teamwork and comradery Keep a pulse on customer satisfaction and frustrations Instill a sense of ownership for the results and vested interest in the company’s success Develop a continuous feedback loop

34. Announcing our exclusive webinar Three Secrets Fortune 500’s Use to Manage Change Open to Engage attendees & your colleagues only Wed., June 15th @ 12 – 1pm CST To Register, visit: change360.co/engage2016 🌐 | change360.co | @thechange360 ✉️ | info@change360.co

From People to Profit by Olivia Fields at Engage 2016

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From People to Profit by Olivia Fields at Engage 2016

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