Knowledge Sharing at CARE

Basics on Knowledge Sharing April, 2007 Webinar presentation, LINGOS

Mare Fort Knowledge Sharing Senior Advisor CARE USA

PRESENTATION ,[object Object],[object Object],[object Object],[object Object],[object Object]

What is Knowledge Sharing for a development organization? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Collecting information Connecting people Knowledge Sharing

[object Object],What is Knowledge? Knowledge Project: Improving cattle breeding in Highlands communities. Puno, Peru. One of the Winners of LAC Knowledge Fair, CARE 2004

Knowledge sharing and Information Sharing “ Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action ; it is about creating learning processes” Peter Senge

Knowledge flows through networks… ,[object Object],[object Object]

WHY is relevant? ,[object Object],[object Object],[object Object],Making Knowledge Sharing a core support process in our organizations will contribute significantly on:

KS implies the use of Tacit and Explicit Knowledge We know in the practice We know that we know But we don’t know all we know. We can not explain all we know The majority of our knowledge is TACIT What’s underneath? ,[object Object],[object Object],Tacit Explicit Level of consciousness

Many times… Tacit knowledge can be expressed only in Action

Explicit knowledge is usually expressed in symbols, oral or written.

Tacit to Explicit: Organizational Learning process Nonaka & Takeuchi developed a model on how tacit knowledge is transformed to explicit and then back to tacit Socialization : share tacit knowledge Externalization : transform tacit into explicit Combination : Open the borders and deepness of knowledge Internalization : Transform explicit knowledge into tacit. Tacit Explicit Explicit Tacit Externalization S ocialization Internalization C ombination

Knowledge Sharing process: CCASS Communication Creation Application Socialization Synthesis

Some KS principles: ,[object Object],[object Object],[object Object],[object Object]

Stories to share…. Do you have an inspiring KS story to share with us?...

Critical organizational enablers ,[object Object],[object Object],[object Object],[object Object], 

Successful Knowledge Sharing ,[object Object],[object Object],[object Object],[object Object]

Successful Knowledge Sharing Global IT platform/connectivity KS model: core process Behavioral change Roles Enabling processes: capacity building, hiring & performance management, reward & recognition system, tools and methods available diversity Global Intranet: Knowledge Gateway Collecting and connecting Websites to share (incl. 2.0) Leadership support Strategic plan Organizational challenges to achieve them Strategic Directions LEARNING AGENDA

Some methodologies/techniques & tools for Knowledge sharing (they are not themselves “KS tools!): ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge Sharing at CARE

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