Productivity.op mgmt.chpt 20

SEWP ZC 241: PRINCIPLES OF MANAGEMENT Productivity, Operations Management, and Total Quality Management

After studying this chapter, you should understand: ,[object Object],[object Object],[object Object],[object Object]

What is Productivity? ,[object Object],[object Object]

Production and Operations Management: Manufacturing and Service ,[object Object],[object Object],[object Object],[object Object]

Production and Operations Management: Manufacturing and Service ,[object Object],[object Object],[object Object]

WHAT IS OPERATIONS MGMT? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

WHAT IS OPERATIONS MGMT? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ROLE OF OPERATIONS MGMT: OPERATIONS SYSTEM INPUTS COMPARISON: ACTUAL VERSUS DESIRED OUTPUTS CONVERSION/ TRANSFORMATION PROCESS ADJUSTMENT NEEDED MONITOR OUTPUT RANDOM FLUCTUATIONS To TRANSFORM company’s INPUTS into FINISHED GOODS or SERVICES

ROLE OF OPERATIONS MGMT: COMPONENT DEFINITIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ROLE OF OPERATIONS MGMT: COMPONENT DEFINITIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ROLE OF OPERATIONS MGMT: COMPONENT DEFINITIONS ,[object Object],[object Object]

DEFINITION OF OPERATIONS MANAGEMENT: ,[object Object]

DISTINCTIONS BETWEEN MANUFACTURING & SERVICE OPERATIONS ,[object Object],[object Object],Manufacturing organizations Service organizations Produces physical tangible goods. Produces intangible goods (Services) Can be stored as INVENTORY before they rae needed. Cannot be produced AHEAD of time. Customers have no DIRECT CONTACT with the conversion process. Customers are present during CREATION or DELIVERY of SEVICES.

TYPE OF GOODS MANUFACTURING- TANGIBLE SERVICES- INTANGIBLE

DEGREE OF CUSTOMER CONTACT MANUFACTURING- LOW SERVICES- HIGH

INVENTORY MANUFACTURING- STORED AHEAD OF USAGE SERVICES- REAL TIME

CHARACTERISTICS: MFG & SERVICES ORGANIZATIONS

OVERLAPS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

QUASI MANUFACTURING ORGANIZATION: EXAMPLE

INDIA POSTS ,[object Object],[object Object],[object Object],[object Object],MANY ORGANIZATIONS FALL IN BETWEEN MANUFACTURING & SERVICES

Steps in Product and Production Design ,[object Object],[object Object],[object Object]

Steps in Product and Production Design ,[object Object],[object Object],[object Object],[object Object]

PROCESS OF CONVERTING AN IDEA INTO A PRODUCT OR A SERVICE

INNOVATION: DEFINITION ,[object Object],[object Object],[object Object]

COMPONENTS OF INNOVATION ,[object Object],[object Object],[object Object],[object Object]

COMPONENTS OF INNOVATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

COMPONENTS OF INNOVATION ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

DECAY CURVE FOR NEW PRODUCT IDEAS Screening Economic Analysis Development Testing Commercial Use

TYPES OF PROCESS TECHNOLOGIES ,[object Object],[object Object],[object Object],[object Object],[object Object]

CHARACTERISTICS: PROJECT TECHNOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CHARACTERISTICS: JOB SHOP TECHNOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

EXAMPLES: JOB SHOP TECHNOLOGY

CHARACTERISTICS: BATCH TECHNOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object]

CHARACTERISTICS: ASSEMBLY LINE TECHNOLOGY ,[object Object],[object Object],[object Object],[object Object]

EXAMPLES: ASSEMBLY LINE TECHNOLOGY

CHARACTERISTICS: CONTINOUS FLOW TECHNOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object]

EXAMPLES: CONTINOUS FLOW TECHNOLOGY

SERVICE PROCESS TECHNOLOGIES ,[object Object],[object Object],[object Object],[object Object]

CUSTOMER CONTACT ,[object Object],[object Object],[object Object]

CUSTOMER CONTACT ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TYPES OF SERVICE PROCESS TECHNOLOGIES LOW CUSTOMER CONTACT HIGH CUSTOMER CONTACT CAPITAL INTENSIVE QUASI MANUFACTURING CUSTOM SHOP SERVICES LABOUR INTENSIVE MASS SERVICES PROFESSIONAL SERVICES

CHARACTERISTICS: SERVICE PROCESS TECHNOLOGIES ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LABOUR VERSUS CAPITAL INTENSIVENESS ,[object Object],[object Object],Dominant concerns: Employee scheduling & training Dominant concerns: Technological advancements & capital investments

Tools and Techniques for Improving Productivity ,[object Object],[object Object],[object Object],[object Object],[object Object]

What is Operations Research? ,[object Object]

What is Operations Research?

OR APPLICATIONS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What is Value Engineering? ,[object Object]

What is Work Simplification? ,[object Object]

What is a Quality Circle? ,[object Object]

Total Quality Management (TQM) ,[object Object]

Mass Production vs Lean Production ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mass Production vs Lean Production ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Productivity.op mgmt.chpt 20

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