29. Do you lead with Empathy?
The team goes where the leader takes them....
30.
31. ● Fuels connection
● Opens communication
● Call to greatness
● Asks “How can we”
● We are there for them, and care
for them
● In the trenches with
you/inclusion
● Develops trust
● Drives disconnection
● Closes the door on communication
● Feeding the victimized mindset
● States “why we can’t”
● You are alone/ pitied/Isolation
● Breaks trust
EMPATHY looks like... SYMPATHY looks like...
32. ● Let’s work through this together
● I can tell this has been
challenging for you
● I can understand how you feel, I
went through a similar situation
● Communication
● You are ALL Rockstars! You’ve
got this- let’s rally to deliver
● “ You are capable”
● How can we succeed? Share your
thoughts
● Genuine/heartfelt
● How are you going to get through
this?
● I’m so sorry
● “ You poor thing”
● Radio Silence
● Do the best you can
● Agreement that the work is “too
much”
● Disingenuous
EMPATHY sounds like... SYMPATHY sounds like...
33.
34. How does Empathy tie into Crucial Conversations?
To succeed in crucial
conversations, we
must really care
about the interests
of others- not just
our own.