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Practice Area - Business Process - Selling to Enterprise
- 2. Win Server GE UBS UPS Google AmazonDisney IBM GS Chase GE Networking Cloud Security Application Development Data & AI Business & Leadership Business Process Business Application Design & Multimedia Selling to Enterprise What’s our penetration strategy?
- 5. Business Process Project Management IT Service Management Quality Management Best Practices and Standards BUSINESS PROCESS Practice Area Categories
- 6. Business Process Project Management IT Service Management Quality Management Best Practices and Standards BUSINESS PROCESS Practice Area Categories PMP, CAPM, PRINCE2, Kanban, Agile & Scrum ITIL, DevOps, COBITI Six Sigma, Lean IT, Quality Assurance/Control COBIT, CMMI, ISO
- 7. Overview
- 9. Market Growth Business Process 2016 2021 $13.52 B $6.96 B North America is expected to have the largest market share and would dominate the BPM market from 2016 to 2021
- 10. Market Opportunity Estimated Project Management Jobs 6.7 Million 2017 8.8 Million 2027
- 11. A business process is a series of steps …performed by a group of stakeholders ….. to achieve a concrete goal
- 12. Project management is about planning and piloting a unique, transient endeavor from start to finish What is Project Mgmt? Business Process Widely recognized certifications: • PMP • PRINCE2
- 13. PMP Vs PRINCE2
- 14. PRINCE2 Vs PMP
- 15. PRINCE2 Vs PMP
- 16. PMP Vs CAPM
- 17. PMP Vs CAPM
- 18. PDUs
- 19. Project Mgmt Approaches :: Waterfall vs. Agile vs. Lean
- 20. Scrum Team Responsible for maximizing the value of the product and the work of the Development Team Responsible for ensuring that the Scrum Team adheres to Scrum theory, practices, and rules Do the work of delivering a potentially releasable Increment of “Done” product at the end of each Sprint
- 21. KANBAN :: Another Project Mgmt approach • Scheduling system for lean
- 22. Business Process Project Management IT Service Management Quality Management Best Practices and Standards BUSINESS PROCESS Practice Area Categories PMP, CAPM, PRINCE2, Kanban, Agile & Scrum ITIL, DevOps, COBITI Six Sigma, Lean IT, Quality Assurance/Control COBIT, CMMI, ISO
- 23. IT Service Management (ITSM) Enterprises use to successfully design, deliver, manage & improve the way IT is implemented within organizations
- 24. Information Technology Infrastructure Library (ITIL®)
- 25. ITIL Structure and Credit System
- 26. ITIL Intermediate :: Credit Points Combinations
- 27. ITIL Intermediate Cross Over Reference Guide ITIL Intermediate Service Lifecycle Courses (Overseers) ITIL Intermediate Service Capability Courses (Doers) TARGET AUDIENCE Process Owners, Lifecycle stage Managers, ITSM implementation team, Consultants TARGET AUDIENCE Practitioners and ITSM implementation teams Service Strategy (SS) Service Portfolio, Demand Management, Business Relationship Management, Financial Management for IT Services, Strategy Management for IT Services Service Offerings and Agreements (SOA) Clusters: Service portfolio management, Service catalogue management, Service level management, Demand management, Supplier management, Financial management for IT services, Business relationship management Service Design(SD) Design Coordination, Service Catalogue, Service Level, Availability, Capacity, IT Service Continuity, Supplier, Information Security Management Planning, Protection and Optimization (PPO) Clusters: Capacity management, Availability management, IT service continuity management, Information security management, Demand management Service Transition(ST) IT Asset and Configuration, Change, Knowledge, Release and Deployment Management, Transition Planning and Support, Validation and Testing, Change Evaluation Release, Control and Validation (RCV) Clusters: Change management, Service asset and configuration management, Service validation and testing, Release and deployment management, Request fulfilment, Change evaluation, Knowledge management Service Operation(SO) Incident, Problem, Event, Access Management, Request Fulfillment Operational Support and Analysis (OSA) Clusters: Event management, Incident management, Request fulfilment, Problem management, Access management Continual Service Improvement(CSI) Focused on steps to improve all of the ITIL processes
- 28. Connecting dots…
- 29. ITIL Vs COBIT
- 30. COBIT Framework for the governance and management of enterprise IT
- 31. ITIL Vs COBIT
- 32. DevOps = Dev+Ops
- 33. DevOps Tools
- 35. Business Process Project Management IT Service Management Quality Management Best Practices and Standards BUSINESS PROCESS Practice Area Categories PMP, CAPM, PRINCE2, Kanban, Agile & Scrum ITIL, DevOps, COBITI Six Sigma, Lean IT, Quality Assurance/Control COBIT, CMMI, ISO
- 36. Quality Management Ensures that an organization, product or service is consistent
- 37. Quality Management Ensures that an organization, product or service is consistent
- 38. Best Practices & Standards Best known method, technique or proven processes used to achieve an end goal – a ’standard’ COBIT - A framework for IT Governance & Mangement CMMI - Capability Maturity Model Integration is a framework of best practices. CMMI-DEV Is the latest version ISO - International Organization for Standardization is an international standard-setting body composed of representatives from various national standards organizations
- 40. Vendors 40
- 41. Products by Vendors 41 PMI ITIL DevOps COBIT • PMP • ITIL- Foundation • ITIL- Intermediate • DASA DevOps Foundation • DASA DevOps Practitioner • COBIT 5 Foundation • COBIT 5 Implementation Six Sigma Microsoft • MS Project 2016 : Level 1/2 Oracle • Primavera P6 Fundamentals • Six Sigma Green • Six Sigma Black • Six Sigma Master Black
- 42. Business Process Job Titles End-Users Admin Management & Leadership Project Management • Project Associate/ Coordinator • Project Analyst • Associate Project Manager • Lead Project Reviewer • Director of PM/PMO • Portfolio/Program Manager • Strategic Project Manager Planning & Execution • Senior Advisor/Analyst – Project Management • Project Management Specialist/Consultant IT Service Management • Technician/Lead - Deskside Support/IT Service Desk • IT Asset Management- Associate • IT Change Control/End User Computing Analyst • Senior Engineer - Network/ITSM/Systems/Impl ementation/Enterprise Tools Support/Configuration Monitoring/Infrastructure • Network Administrator • Senior Architect – ITSM • Director IT • IT Service/Project Manager • Technology Solutions Professional • IT Sustainment Planner • Senior Consultant - ITSM/ITIL Quality Management • Quality Testing Lead • QA/QC - Associate/Tester/Engineer • Technology/Implementation / Consultant • Delivery Manager • QA/QC - Specialist/Lead/Manager • Quality Improvement Consultant Best Practices & Standards • IT Compliance Specialist • Compliance/Risk Analyst • Internal Auditor • Director- IT Risk & Compliance • Manager, Risk Advisory • Advisor - Governance & Assurance
- 43. Business Process Project Management IT Service Management Quality Management Best Practices and Standards Business Process Average Salary $112K $97K $140K $138K
- 45. 45
Notes de l'éditeur
- Target a Product and Locate companies for that product Masud’s company Mindshare Usually a limit to growth High growth and profit initially and then go out of business spcially if you’re in the technology sector Growth business model if you’re in sector that doesn’t change Target a customer and find out what’s their pain point Tie back to our 9 practice areas Tie back to our 5 Pillars of services We have shifted the company in this this direction 3 years ago / it takes long time to transform a company It’s a scalable business model It’s will keep us alive and deal with technology changes We will be able to serve enterprise customers Recent Big Deals David Fremed – 12M+ Deal David Spiso - $2 to $3M Deal Barry – CUNY deal
- 4 Focuses to sell to Enterprise customer Product & Services – what can we position our product and services to sell to enterprise customer? Process – how can we improve our current processes to sell to enterprise customer? People – how can we improve our talent base to sell to enterprise customer? Customer – how can we target the right customer and right decision maker sell our product and services?
- Empire State Building story – 10 yrs, never went on top, once finally, saw NYC through the camera…) I will give you big picture overview
- Source: https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/pulse-of-the-profession-2018.pdf
- Source: https://www.marketsandmarkets.com/PressReleases/business-process-management.asp
- https://www.cio.com/article/2399822/careers-staffing/careers-staffing-project-management-salaries-show-earnings-growth-career-potential.html
- https://kissflow.com/bpm/business-process/
- https://pyrus.com/en/blog/business-process-management https://www.pmi.org/about/learn-about-pmi/what-is-project-management
- http://excellence.qa/capm-vs-pmp-similarities-differences/
- https://www.linkedin.com/pulse/prince2-methodology-vs-pmis-pmbok-matheus-g-reis-p2p-pmp
- https://www.linkedin.com/pulse/prince2-methodology-vs-pmis-pmbok-matheus-g-reis-p2p-pmp
- http://excellence.qa/capm-vs-pmp-similarities-differences/
- https://www.quora.com/Should-I-get-PMI-CAPM-certification-Do-employers-respect-it-How-much-study-will-be-required-Should-I-take-a-course-What-will-the-total-cost-in-time-and-money-amount-to-Is-there-a-similar-certification-for-Product-Management
- http://irfanebrahim.com/2014/11/02/waterfall-vs-agile-vs-lean-explained-in-1-picture/
- https://www.linkedin.com/pulse/agile-scrum-guide-ravi-mundra-itil-prince2-togaf-asm-pmp/
- https://en.wikipedia.org/wiki/Kanban https://www.digite.com/kanban/what-is-kanban/
- https://one.comodo.com/itsm.php
- https://one.comodo.com/itsm.php
- https://www.netcomlearning.com/vendors/66/ITIL-training.html
- https://www.axelos.com/certifications/itil-certifications/itil-credit-system
- https://www.quora.com/Which-one-is-a-better-and-widely-accepted-certification-from-an-Indian-market-point-of-view-ITIL-or-PMP
- http://www.itskeptic.org/content/why-cobit-wins-showdown-itil
- http://www.qmsacademy.com/cobit-itil-mapping-disaster-recovery-process/ http://itmgr.org/cobit5-intro-casts/ https://www.isaca.org/COBIT/Pages/COBIT5Newsroom.aspx
- https://www.linkedin.com/pulse/choosing-itil-cobit-iso-20000-thomas-peng
- https://www.linkedin.com/pulse/choosing-itil-cobit-iso-20000-thomas-peng
- https://www.linkedin.com/pulse/choosing-itil-cobit-iso-20000-thomas-peng
- https://en.wikipedia.org/wiki/Quality_management http://www.gnec.ca/quality/
- https://en.wikipedia.org/wiki/Quality_management http://ispatguru.com/product-quality-and-its-management/
- http://www.functionsense.com/2012/10/standards-and-best-practices/ https://en.wikipedia.org/wiki/COBIT https://www.cio.com/article/2437864/process-improvement/capability-maturity-model-integration--cmmi--definition-and-solutions.html https://en.wikipedia.org/wiki/International_Organization_for_Standardization
- Source:
- https://www.indeed.com/jobs?q=project+management&explvl=senior_level&start=40 https://www.indeed.com/jobs?q=project+management&explvl=mid_level&start=20 https://www.indeed.com/jobs?q=project%20management&explvl=entry_level&start=50&vjk=e328f39b101120f1 https://www.indeed.com/salaries/Project-Manager-Salaries https://www.indeed.com/jobs?q=ITSM&explvl=entry_level&start=40&vjk=88c5d21864206028 https://www.indeed.com/jobs?q=ITSM&explvl=senior_level&start=70&vjk=8b93486ef52f7e7e https://www.indeed.com/jobs?q=quality%20management&explvl=entry_level&vjk=0d777fa047dad677
- Project Management - https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/salary-survey-10th-edition.pdf 269/321 ITSM - https://www.quora.com/Which-one-is-a-better-and-widely-accepted-certification-from-an-Indian-market-point-of-view-ITIL-or-PMP Quality Management – Best Practices & Standards - https://www.indeed.com/salaries/Senior-Compliance-Officer-Salaries