RPO in Healthcare: Driving Business Outcomes

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The Aberdeen Group shares how healthcare organizations are adopting the RPO model to help with their top talent priorities and help them focus on quality of hire and compliance.

RPO in Healthcare:
Driving Business Outcomes
#TalentMindset

April 2013
1

Meet Our Presenter
Madeline Laurano
Research Director,
Talent Acquisition Solutions,
within Aberdeen’s Human Capital
Management research practice.

2

Aberdeen Maturity Class Framework
P

A

C

E


Best-in-Class

Industry
Average

Laggard

What you need to do to
become Best-in-Class
 What processes you
should have in place
 What you need to
measure
 Organizational changes
you might want to make
 Data / Knowledge
management
considerations
 Technologies you should
evaluate

4

Our Agenda
 Current

State of Healthcare

 Challenges

 Investing

 Best

 Key

in HCM

in RPO

Practices

Recommendations
5

The Modern Healthcare System


Care Providers



Insurance Providers



Biotech organizations

7

Challenges Driving Healthcare Organizations

8

Top HCM Priorities in Healthcare


Talent acquisition – includes sourcing, hiring,
and onboarding (65%)



Strategic workforce planning – planning for
headcount or skills requirements in 18 months or
longer (45%)



Succession planning / leadership bench strength
(40%)
9

RPO is Gaining Momentum…


43% of Healthcare organizations are investing in
RP

10

RPO Priorities


Care Providers



Insurance



Biotech

14

Sourcing


68% of healthcare organizations are leveraging
social media in their recruitment efforts




70% of Care Organizations
69% of Insurance
64% of Biotech Organizations

16

Screening


Incredibly complex



Varies from state to state



A Top Priority for every area of healthcare: care
providers, insurance and biotech

17

Key Recommendations


Workforce Planning



Employer Branding



Trusted Partnership



Measuring the Process



Deep Domain Expertise
18

Workforce Planning

70%
of the healthcare organizations investing in RPO
cited identifying gaps between the supply and the
demand for talent as a top priority.

19

Employer Branding Fast Fact

25% of Best-in-Class organizations outsource
employer branding practices to RPO providers
compared to only 9% of Industry Average and 6%
of Laggards.

20

Key Criteria for Selecting the Right Provider

22

Thank you!

Madeline Laurano
Research Director
madeline.laurano@aberdeen.com
617-854-5304

23

Save the Date!
Successfully Transitioning Your RPO Provider
Wednesday, May 22 at 11 ET
http://www.hroa.org/RPOWebinarSeries

24

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RPO in Healthcare: Driving Business Outcomes

1. RPO in Healthcare: Driving Business Outcomes #TalentMindset April 2013 1

2. Meet Our Presenter Madeline Laurano Research Director, Talent Acquisition Solutions, within Aberdeen’s Human Capital Management research practice. 2

3. 3

4. Aberdeen Maturity Class Framework P A C E  Best-in-Class Industry Average Laggard What you need to do to become Best-in-Class  What processes you should have in place  What you need to measure  Organizational changes you might want to make  Data / Knowledge management considerations  Technologies you should evaluate 4

5. Our Agenda  Current State of Healthcare  Challenges  Investing  Best  Key in HCM in RPO Practices Recommendations 5

6. Current State of Healthcare 6

7. The Modern Healthcare System  Care Providers  Insurance Providers  Biotech organizations 7

8. Challenges Driving Healthcare Organizations 8

9. Top HCM Priorities in Healthcare  Talent acquisition – includes sourcing, hiring, and onboarding (65%)  Strategic workforce planning – planning for headcount or skills requirements in 18 months or longer (45%)  Succession planning / leadership bench strength (40%) 9

10. RPO is Gaining Momentum…  43% of Healthcare organizations are investing in RP 10

11. Two Goals in a RPO Investment VS. 11

12. Impact of RPO on the Business 12

13. The Use of RPO for Healthcare 13

14. RPO Priorities  Care Providers  Insurance  Biotech 14

15. Key Elements of RPO 15

16. Sourcing  68% of healthcare organizations are leveraging social media in their recruitment efforts    70% of Care Organizations 69% of Insurance 64% of Biotech Organizations 16

17. Screening  Incredibly complex  Varies from state to state  A Top Priority for every area of healthcare: care providers, insurance and biotech 17

18. Key Recommendations  Workforce Planning  Employer Branding  Trusted Partnership  Measuring the Process  Deep Domain Expertise 18

19. Workforce Planning 70% of the healthcare organizations investing in RPO cited identifying gaps between the supply and the demand for talent as a top priority. 19

20. Employer Branding Fast Fact 25% of Best-in-Class organizations outsource employer branding practices to RPO providers compared to only 9% of Industry Average and 6% of Laggards. 20

21. What to Include in an SLA? 21

22. Key Criteria for Selecting the Right Provider 22

23. Thank you! Madeline Laurano Research Director madeline.laurano@aberdeen.com 617-854-5304 23

24. Save the Date! Successfully Transitioning Your RPO Provider Wednesday, May 22 at 11 ET http://www.hroa.org/RPOWebinarSeries 24

RPO in Healthcare: Driving Business Outcomes

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