Rob Van Dorp is the Chief Executive of UK & Eire at Intertek, a company that provides quality and safety services globally to help businesses innovate and prepare for legislative changes to drive sustainability. Intertek works closely with clients and experts to stay ahead of changes in technology and regulations, helping clients in sectors like automotive, pharmaceuticals, and energy develop innovative solutions. The company supports innovation by employing experts and providing flexibility and funding for research, resulting in new methods for analyzing jet fuel and assisting pharmaceutical companies. The goal is for quality to be seen not just as key to the organization's operations, but as integral to how every employee naturally thinks and works, bringing positive impacts to customers and work.

1. 18 | Quality World | January 2016
As the Chief Executive of UK &
Eire at Intertek, Rob Van Dorp
helps to provide quality and
safety services to businesses
across the globe, boosting
innovation and prepare clients
for changes in legislation to
help drive sustainability.
Intertek
natural platform to bring the whole organisation
together in support of defined best practice. As
a result, all of our objectives come together to
support the business.
The outcome will be updating our current
certifications to the new standards and, in
celebrating this anticipated success, we’ll
have a means to leverage the accomplishment
of our quality teams and create a renewed
sense of momentum around how we promote,
implement and manage quality as a
customer-centric business.
Bring quality to the forefront
If we want genuine engagement in quality
we have to be focussed on the real life
what and why, because our work has to
resonate on a practical level with a range
of different functions. True quality equals
time and resources, so we must be clear on
the real benefits the quality function can offer
to all ‘investors’.
With good engagement we can further
integrate quality into the detail of what we do at
BT. In 2016 we want to agree a quality charter
with our teams. This will allow us to adapt
quality models and tools to support their
day-to-day challenges. In turn we will gain
real-time case studies for the commercial
benefits of quality at every level of our business.
As we succeed in this, we will make sure
quality is seen as not just fundamental to the
way the organisation works, but also as integral
to how each and every one of our people
instinctively think and act. The positive impact
on customer feedback and operational efficacy
will be the ultimate testimonial.
Build innovation
Intertek works in partnership with clients, regulatory
bodies and industry experts to stay ahead of change.
Whether working with clients to develop more
effective patient-friendly medicines, anticipating electrical
and hybrid vehicle support and pre-empting emissions
legislation, or predicting new product development
requirements in product intelligence, we are at the
forefront of innovation.
We employ the best experts in each field but also allow
them the freedom, flexibility and finances to innovate.
For example, at Intertek’s Sunbury laboratory our
scientists assisted with developing a way of finding a new
contaminant in jet fuel – a method that later became a
well-used industry standard. Our Cambridge laboratory
conducts research with leading academic groups and
uses the findings to help some of the biggest global
pharmaceutical companies find innovative
solutions to develop more effective
“We will make sure quality is seen as not just
fundamental to the way the organisation works
but also as integral to how each and every one
of our people instinctively think and act”
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