Check out the Hyatt case study: http://bit.ly/1vng7tO. Hotels and restaurants are increasingly leveraging mobile technologies to improve the guest experience. But mobile devices and applications have still yet be leveraged to improve operational efficiency and employee communication. This webcast, hosted by Cotap Customer Experience Director Brian Murray, will explore why hospitality teams are taking a hint from consumers and using mobile messaging to share information across teams and departments.

1. The Mobile Advantage
Every Hospitality Team
Needs
November 18th, 2014

2. Introductions
Brian Murray
Director of
Customer Experience
Cotap
Anderson Foote
Director of Operations
Hyatt Regency, Jersey City

3. Mobile is
changing the
hospitality
industry.

5. Booking
• Investment in hotel apps
• Mobile optimized websites
• Emergence of new booking technologies

6. Guest Experience
• Mobile check-in
• Mobile room keys
• Mobile concierge

7. Operations
• Check-in/check-out alerts
• Maintenance requests
• Triggered alerts

8. How has
mobile changed
hospitality team
communication?

9. Team communication
is fractured today
Phone Email
Walkie Talkie
Bulletin Board

10. When
communication is
fragmented,
things fall through
the cracks…

11. Guest service issues
Emergencies
Events
VIP alerts
General updates

12. What if there was
an app for that?

13. Meet Cotap
It’s a simple, secure, mobile
messaging app that makes
communication between coworkers
fast and easy.

14. Keep everyone
connected

15. Cotap Spotlight
Anderson Foote
Director of Operations
Hyatt Regency, Jersey City

16. Cotap in action
Reduced guest service
response times
Replaced noisy, informal
walkie talkies
Kept personal phone
numbers and messages
private

17. Cotap Overview

18. Easy group
messaging

19. Convenient directory

20. Custom mobile alerts

21. Flexible access
Mobile
Desktop Web

22. Get Started
Today
cotap.com/download

23. Thank you!
Learn more about Cotap
www.cotap.com
1.877.586.5682