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The Relevance
& Reality
of Branding
September 18, 2012
The power & value of brands

4 key tenets in marketing

Expanding your brand
The power & value of brands

4 key tenets in marketing

Expanding your brand
“slaughter of wild beasts, athletic games,
          perfumed sprinkling,
    and awnings to keep off the sun”
Sponsorship

Promotional give-aways

Brand guidelines

Trade shows

First electric sign

Plant tours & lectures

Recipe books

Company newsletter

Sales training

Point-of-sale
brand strategy
brings business
strategy to life
A brand is a relationship
that creates and secures
future earnings by
growing customer
preference and loyalty
innovation
The power & value of brands

4 key tenets in marketing

Expanding your brand
Improves a consumer’s life

Is consistent…yet flexible

Focuses on employees first

Leverages pricing
Improve’s a consumers life…




“A brand is a storehouse
of trust. That matters
more and more as
choices multiply.
People want to simplify
their lives.”
Niall Fitzgerald, Unilever
Improve’s a consumers life…




                          Quality offer

                Customer-driven design

        Make lives easier, more enjoyable

                  Meets an unmet need
Improve’s a consumers life…
Improve’s a consumers life…
Is consistent, yet flexible…




“Don’t be consistent but
be simple true.”
Oliver Wendell Holmes
Is consistent, yet flexible…




                  Practices the 70/30 rule

         Respects local custom, language

        Recognizes differences in demand

         Accepts evolution and adaptation
Is consistent, yet flexible…
Is consistent, yet flexible…
Focuses on employees first…




“We can spend $200
million on marketing
campaigns, but if guests
aren’t greeted by a
friendly bellman, they
won’t be happy.”
Chris Flatt, VP of Sales and Marketing, Wynn Las Vegas
Focuses on employees first…

           Promises                                                                       Proof
                                      Media               Environments




                 Corporate
                                                                                   Behavior
                 Literature




                                              Brand
                                               Brand
              Signage                                                                  Product




                        Advertising                                      Service


                                                Client
                                               decision
Focuses on employees first…




               Behavior fits the brand

              Brand guides employees

           Employees evolve the brand

                 Promise is delivered
Focuses on employees first…
Leverages pricing…




“The purpose of pricing is
not to recover cost but to
capture the value of the
product in the mind of the
customer.”
Daniel Nimer
Leverages pricing…




                     Go for premium

            Linked to intangible benefits

              Communicate exclusivity

        Know what your price says about
                     you
Leverages pricing…
The power & value of brands

4 key tenets in marketing

Expanding your brand
“You do not choose to go
global. The market
chooses for you; it forces
your hand.”
Alain Gomez, Thomson
Size and attractiveness of market

Commoditization in market of origin

Displace competitors

Achieve economies of scale

Protect current margins

Capture share of mind

Drive innovation
Market dynamics

Culture

Language

Buyer behavior

Current brand loyalties

…and many, many other
dimensions
The risks of expansion must be carefully
weighed or the damage to the brand can
                         be irrevocable
Assume the brand communicates the same
meaning market-to-market.




                                         1
Use the wrong (or comfortable) communications
channels.




                                         2
Underestimating investment for a market to
become aware of the brand, try it, and adopt it.




                                             3
Assuming the company has the culture,
organization and processes to expand.




                                        4
Power & Value of Brands       4 Marketing Tenets   Expanding the Brand

Brand strategy brings         Improves a           Winning strategic
business strategy to life     consumer’s life      conditions

Make money: sell more, to     Is consistent…yet    Marketing due diligence
more people, at a higher      flexible
price
                                                   A culture willing to accept
A brand is a relationship that Focuses on          exceptions, adaptations
creates and secures future     employees first     and ambiguity
earnings by growing
customer preference and
loyalty

Innovation!                   Leverages pricing    Fortune favors the bold!
fortune favors the bold
Priekā!
Jeff Swystun
Chief Marketing &
Communications Officer

twitter.com/jeffswystun
linkedin.com/in/swystun
jeffswystun.tumblr.com/

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