Collaborative Service Models: Building Support for Digital Scholarship
1. Collaborative Service Models
Building Support for Digital Scholarship
Cornell University Library
Jason Kovari, Metadata Librarian. Humanities & Special Collections
Wendy Kozlowski, Science Data and Metadata Librarian
Danielle Mericle, Director, Digital Media Group
3. Digital Consulting & Production Services
About
• Founded in 2003 to provide a “one-stop” approach
to digital collection building
• Cost-recovery service model formulated for long-
term sustainability of operation, with secondary
account for “non-billables”
• Provides wide range of services, consultations and
referrals campus-wide
4. Digital Consulting and Production Services
DCAPS Services
• Digitization of library, university, or personal assets, including
monographs, manuscripts, & photographic materials
• Color managed workflow
• Image processing & reformatting
• Development of metadata standards and guidelines
• Online collection delivery on standardized library platforms
• Project management services
• Web-design
• Limited support for a/v collections
• Archiving & preservation of university assets
• Copyright advice
• On-campus consultations (free of charge)
5. Digital Consulting and Production Services
ELECTRONIC
METADATA
PUBLISHING
DCAPS COPY-
DIGITAL
RIGHT
MEDIA
TECHNOLOGY
SUPPORT
6. Digital Consulting and Production Services
DCAPS within CUL
Library Technical CUL Information
Services CUL Technologies
UNITS
Metadata Digital Technology
Group Scholarship Support
Services
Copyright E-Publishing
Services
Digital Media
Group
7. Digital Consulting and Production Services
Campus-wide Digitization Efforts
Academic Technologies Johnson Museum
• On-demand digitization for • High-end digitization of museum assets
faculty and grad students • Partnership with DCAPS to
• Innovation in Teaching deliver content via Luna
grants program
• Blackboard support Cornell
DCAPS/Olin Library Mann Library
(as described) • Outsourced digitization of library assets
• Partnership with DCAPS to load content into DLXS
Other
• Faculty Cornell Business Services Digital Services
digitizing • Analog records conversion for department/university
efforts • Outsourcing and referrals with DCAPS
8. Digital Consulting and Production Services
DCAPS in Detail
• Centrally managed projects
• Relatively small staff
• Full accountability: budget, timelines, deliverables
• Roughly 65% cost-recovery; 35% institutional support
• Large and small scale projects: patron requests to mass
digitization efforts
• Partnerships with College of Arts & Sciences, Johnson
Museum, College of Art, Architecture & Planning
• Consultation and advice for non-DCAPS but Cornell-
based projects to support best practices
9. Digital Consulting and Production Services
Overview of Project Types
• RMC patron & exhibit requests
• Faculty requests
• Departmental and Institute
• Large scale: grants,
Adam Matthews,
A & S collaboration
Client Types 2009-2010
10. Digital Consulting and Production Services
Visual Resources for Teaching
• Digitize analog visual resources
• Capture metadata
• Upload to LUNA and ARTstor
http://library24.library.cornell.edu:8280/luna/servlet/s/u9219j
http://library.artstor.org/library/welcome.html#2|1031|Cornell20Knight20Vis
ual20Resources20Collection
11. Digital Consulting and Production Services
Enabling Collaboration
• SharedShelf
Collaborative image collection building and
maintenance, within and beyond the library
• Kaltura
Streaming audio and video allowing aggregation of
library a/v assets
• Collection
• eCommons
• On-demand
12. Digital Consulting and Production Services
A&S Grants Program
• Create digital collections based on resources
regularly used in teaching or research
• Digitize CU collections instrumental in supporting
learning, teaching, and research at Cornell.
• Convert materials held by other institutions to
support teaching and research at Cornell
– combining dispersed resources to create new and
enriched ones.
http://dcaps.library.cornell.edu/asgrants/
14. Research Data Management Service Group
About
• 2008 → 2010 : DISCOVER Research Service Group
Data Intensive Science Organization for Virtual Exploration and Research
• December 2010 : RDMSG
• Sponsorship: Cornell’s University Librarian
Vice Provost for Research (OSP)
• Collaborative, cross-campus participation
• Provides wide range of services,
consultations and referrals campus-wide
http://www.flickr.com/photos/
21709799@N03/3798486667/
15. Research Data Management Service Group
Sponsors and Vice Provost for University Faculty Advisory
Advisors Research Librarian Board
Management Management Coordinator
Group Council
RDMSG Virtual Organization
Preservation Outreach and Documentation
Implementation Consultants
and Access Training
Teams
others as appropriate
Service CAC CISER IT@Cornell CUL
Providers
WCMC ITS others as appropriate
16. Research Data Management Service Group
Preservation Outreach and Documentation
Implementation Consultants
and Access Training
Teams
others as appropriate
Service CAC CISER IT@Cornell CUL
Providers
WCMC ITS others as appropriate
17. Research Data Management Service Group
Preservation Outreach and Documentation
Implementation Consultants
16
RDMSG Outreach & Consultation Activity
Teams
and Access Training
others as appropriate
14
12
# Sessions / Tickets
10
8
6
4
2
0
Other Consultations Other Outreach Sessions DMP Consultations DMP Information Sessions
Total Outreach: ~ 570 people Website Usage: >5,900 Unique Visits
18. Research Data Management Service Group
Sponsors and Vice Provost for University Faculty Advisory
Advisors Research Librarian Board
Management Management Coordinator
Group Council
Management Council Faculty Advisory Board
• Seven Members • Eleven Members
• Directors, AULs, Faculty • Faculty +
• Meets Bi-Monthly Research Support Officers
• Meets as needed
19. Research Data Management Service Group
Data Management Services
Challenges and Opportunities
• Commitment • Mission
– Timing • Operating
Principles
– Expertise
• Communication
• Scope • Awareness
• Content
21. Commonalities
Services
Digital Scholarship collaboration with faculty
• Provide expertise on full life-cycle of project
• Facilitate deposit, discovery and preservation
• Co-write OR advise on grant applications
22. Commonalities
Position in the Library
“Offer consulting services for faculty and others to meet
requirements of grant proposals and
publications, including… research data management
plans.... Continue to collaborate with… the Research
Data Management Service Group (RDMSG).”
“Enhance on-demand specialized services to support
faculty collections and a broad range of scholarly
activities, including digitization, metadata
creation, visual resource management, and online
publishing.”
CUL Strategic Plan, Goal 3, p.6
http://www.library.cornell.edu/aboutus/inside/strategicplanning
23. Commonalities
Outreach
• Digital Scholarship library liaison program
• DCAPS staff engage at faculty meetings
• RDMSG shifting model
24. Commonalities
Challenges
• Project to Program
– Sustainability
– Scalability
– Staffing
• Measures of Success
– Follow-up
– Statistics
25. Collaborative Service Models
Building Support for Digital Scholarship
Cornell University Library
Jason Kovari, Metadata Librarian. Humanities & Special Collections
Wendy Kozlowski, Science Data and Metadata Librarian
Danielle Mericle, Director, Digital Media Group
Notes de l'éditeur
DCAPS as not just humanities and RDMSG as not just science; we all offer digital scholarship services that are not bound within any single discipline. Thus far, RDMSG has focused primarily on science data; however, their support / data services are available to any faculty engaged with data (that includes DH-ers, as well). A joint-DCAPS/RDMSG collaboration with a faculty member in the department of Government on text mining is a prime example to the lack of rigid boundaries in our role digital scholarship. Meanwhile, DCAPS is currently working with a Plant Pathologist to make available images of specimensWhile we have small one-off projects or consultations, what is particularly important, though is that DCAPS is not simply a service group; we consider ourselves to be collaborators on many, if not all of our larger projects. At the moment, RDMSG is well positioned to do the same.
DCAPS and RDMSG as having different basic models and ‘content’ types (data-centric versus not), however, we offer similar services at the conceptual level. DCAPS goes much beyond digitizing and capturing metadata for traditional library digital projects AND RDMSG goes far beyond helping prepare data management plans. Both facilitate research, provide extensive consultation & services with faculty, students, and non-Cornell entities at all points during a projects lifecycle. As said before, we consider themselves to be collaborators on projects.
Building digital scholarship services is well positioned within the library. These two quotes, pulled from the CUL strategic plan, offer insight into the level of conceptual investment for these services. These goals are not merely words in a document; the Library Executive Group and other committees are working to enact the strategic plan’s goals.
Digital Scholarship as-a-whole across CUL (data and digital media creation being only two components) have been engaged in a program to ‘educate’ library liaisons so that they can be more knowledgeable about services and whom faculty / researchers should contact. RDMSG is considering new ways of outreach to maintain interest and foster both new and continued participation. DCAPS staff have began attending faculty meetings to detail services and learn why the collaboration is not stronger. This has been eye opening and has allowed us to rethink staffing to more nimbly react to research and teaching needs.
While these services have become core (as evidenced in their position in the library), we do not necessarily have a staffing model to scale to a growing program. For RDMSG - Current level of activity, with the scope defined as it is, and the commitment of participants, the work we do is sustainable. However, any change in that equation would easily upset that balance and then issues such as subject-area expertise and funding would likely need to be addressed.Governance structure as providing sustainability – collaborations across campus for RDMSG and financial model for DCAPSMeasures of success: we juggle many projects and platforms and do not necessarily go back and do follow-up. To completely generalize: For DCAPS, when a project is online, it is considered complete. For RDMSG, there is not an automatic mechanism in-place to evaluate the way that their DMP is received by funding agencies; however, this is done informally when researchers share feedback.
