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16. The following points represent the final conclusions reached
regarding the implementation of the Future Melbourne wiki.
Was the City of Melbourne successful in the
implementation of a wiki platform for public
consultation?
Yes, in the opinion of the reviewers it was.That is not to say
it was without challenges.These challenges centred primarily
on the collaborative process (as opposed to the
technology), indicating a need for further development of
support processes, as well as collaborative capacity building
within the organisation.The recommendations of greatest
importance in this regard are:
• City of Melbourne Guide to Collaborative Consultation
• An Organisation-wide Mandate for Collaboration
• Explore Opportunities for Further Implementation of
Collaborative Online Consultation
Are wikis a viable platform for public consultation
that should be further explored?
Yes, in the opinion of the reviewers they are.The great
majority of those interviewed (internal and public
participants) agree on this point, while the local and
international interest and participation confirm many
benefits.The recommendations of greatest importance in
this regard are:
• Explore Opportunities for Further Implementation of
Collaborative Online Consultation
• Explore the Opportunities for Development of a City of
Melbourne Community Engagement Platform
• MaintainVisibility of & Promote the Future Melbourne
Experience
Summary of Recommendations
The following is a summary of recommendations so far
referred to within this post-implementation review.They
have been ordered by their perceived importance for:
a) The ongoing success of the City of Melbourne's online
public consultation.
b) The internal integration of collaborative technologies.
However, as the recommendations have been developed in
order to support and synergise with one another (especially
across the internal/external boundaries) the ordering should
not be taken as a final guideline as to what should or should
not be adopted.
1. City of Melbourne Guide To Collaborative
Consultation (Internal & External Recommendation)
Such a guide should provide an organisation-wide approach
and understanding of online consultation, helping to unify its
conceptualisation, approach, process, practices and
evaluation.The guide should aim to integrate key learnings
from the Future Melbourne initiative and draw on the
experience and knowledge of those who were involved.This
guide would provide the opportunity to determine ahead of
time many of the challenges that are faced during initiatives
such as Future Melbourne, as well as managing and informing
the expectations and understandings of those considering
participation (i.e. public participants as well as external
stakeholders).
2. An Organisation-wide Mandate for
Collaboration (Internal Recommendation)
Develop a mandate and associated action plan that outlines
the collaborative values, skills and outcomes desired by the
City of Melbourne, independent of process, technology or
work area.Work towards the implementation of such a plan
across the organisation, customised for the specific needs,
orientations, and outcomes of individual departments and
initiatives.
3. Innovative & Integrated ICT Change
Management (Internal Recommendation)
Develop and implement an innovative change management
program that supports the ongoing and sustainable adoption
and integration of new technologies and process
4. Explore Opportunities for Further
Implementation of Collaborative Online
Consultation (External Recommendation)
Explore and implement future initiatives that employ
collaborative ICT (increasingly called 'web 2.0' or 'social
media') as a means to engage the local and global public, as
well as sourcing ideas and information from the global
'problem and solution' domain. Collaborative ICT and social
media-oriented channels can also be employed to engage the
4. Conclusion
Post-implementation Review
22. Challenging the tyranny of
distance
Organisation-wide approach
Preserves online community
between projects
Recently Spotlighted by VIC
Gov 2.0 Action Plan
23. DPC/100605
Authorised by the Victorian Government, Melbourne
If you would like to receive this publication in an accessible
format, such as large print or audio, please telephone
9651 5814 (TTY), 9651 5135 or email actionplan@dpc.vic.gov.au.
This document is also available in an accessible format on
the Internet at www.dpc.vic.gov.au.
ISBN 978-1-921697-92-0
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