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This report analyzes the most recent financials and market updates for five major IT services
firms (Wipro, Infosys, TCS, Cognizant, and HCL - sometimes referred to as the WITCH group),
along with their market announcements during the 2nd quarter of 2016. The report also
contains market updates for the last quarter on a number of other companies with a
healthcare focus.
Email: info@damoconsulting.net
Website: www.damoconsulting.net
HEALTHCARE IT SERVICES 2016:
M I D - Y EA R R E V I E W
All Rights Reservedwww.damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
info@damoconsulting.net
OVERALL TRENDS 5
DEFINITIONS AND ABBREVIATIONS 4
TABLE OF CONTENTS
EARNINGS ANALYSIS AND MARKET UPDATES FOR MAJOR FIRMS 3
HEALTHCARE IT SERVICES: 2016 MID-YEAR REVIEW 3
MID-YEAR REVIEW: DEMAND IS SLUGGISH, MARGINS ARE GETTING COMPRESSED 6
REVENUE SNAPSHOT: COMPANY REVENUE VS. HLS REVENUE 7
REVENUE GUIDANCE FORECAST 8
A NOTE ON BREXIT 9
MARKET UPDATES - MAJOR FIRMS 1 0
1 0
1 0
MARKET UPDATES - COGNIZANT(CTS)
MARKET UPDATES - HCL
MARKET UPDATES - INFOSYS 1 1
MARKET UPDATES - TCS 1 1
MARKET UPDATES - WIPRO 1 2
1 3
1 3
1 3
1 4
1 4
1 4
1 4
1 4
MARKET UPDATES - ACCENTURE
MARKET UPDATES - CITIUSTECH
MARKET UPDATES - DELL SERVICES
MARKET UPDATES - PERFICIENT
MARKET UPDATES - PERSISTENT SYSTEMS
MARKET UPDATES - SUTHERLAND HEALTHCARE SOLUTIONS
MARKET UPDATES - OTHER
MARKET UPDATES - VIRTUSA
TAG CLOUD ANALYSIS
2 of 16
1 5
ABOUT DAMOCONSULTING 1 6
HEALTHCARE IT SERVICES 2016: MID-YEAR REVIEW
3 of 16
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Paddy Padmanabhan
CEO, Damo Consulting Inc
Follow me @paddypadmanabha
This mid-year report has been
prepared focusing on CIOs and IT
services sourcing professionals in
healthcare enterprises and senior
tech industry professionals in IT
services companies with a focus on
healthcare, as the primary audience.
The goal of this report is to inform
the audience about the healthcare
footprints of major technology
services firms, specifically “offshore
IT” companies.
This report analyzes the most recent financials of five major IT
services firms (sometimes referred to as the WITCH group), along
with their market announcements during the 2nd quarter of 2016.
We chose these firms primarily because they are public companies
who are mainly in the IT services business.
The report comprises key market updates on these companies, as
well as two other major firms in the healthcare space, Accenture
and Dell Services, to provide readers with some commentary on
their progress.
The report focuses on growth metrics, including comparisons of
QoQ and annualized healthcare growth to overall company
revenues. It is important to note the following:
The market updates focus on customer wins, M&As, strategic
alliances, and leadership changes.
We hope you will find this report useful and informative.
You can also download our monthly market update reports for a
broader view of the firms that focus on healthcare, including
smaller companies as well as privately held firms.
Please write to info@damoconsulting.net if you have questions or
comments.
The definition of what constitutes healthcare varies
somewhat among the companies covered.
IT services firms reclassify their portfolios from time to time
which makes comparisons difficult.
The annual financial reporting cycles are not the same for the
companies covered.
This report relies only on public information.
CEO, Damo Consulting Inc
Sep 20, 2016
4 of 16
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DEFINITIONS AND ABBREVIATIONS
info@damoconsulting.net
TermS.No Meaning
1
2
3
4
5
6
CTS Cognizant Technology Solutions
TCS Tata Consultancy Services
QoQ Quarter on Quarter
YoY Year on Year
HLS Healthcare & Life Sciences
Operating Margin EBIT/Revenue
QoQ growth at the end of calendar Q2 indicates a slowdown at all
major firms, except Wipro, which saw the impact of the first full
quarter of earnings from its Health Plan Services (HPS)
acquisition. Infosys has seen two consecutive quarters of negative
growth. All the firms (except Tata Consultancy Services (TCS),
which does not provide guidance) have reduced their revenue
guidance going into the second quarter and beyond.
OVERALL TRENDS
All Rights Reservedwww.damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
Healthcare revenue as a percentage of total revenue remains
steady across all firms. For Wipro, the impact of HPS has
increased the share of healthcare revenue from 11% to 15%.
info@damoconsulting.net
Cognizant (CTS) continues to be the dominant player with
healthcare revenues at nearly 30% of company’s total revenues.
At a time when other players saw negative growth, CTS managed
the highest growth (except for Wipro and the HPS impact) among
all other firms.
Infosys continued to restructure the organization in the wake of a
difficult quarter amid rumors of high-profile new hires in the
offing.
In light of the ongoing thrust on automation, almost all the firms
have renewed their focus on training. TCS states that they trained
120,000 employees with 349,000 competencies (average of three
new competencies). Wipro plans to retrain more than 10,000
engineers on new programming skills involving cloud, digital
technologies, and mobility.
TCS is also investing in the blockchain technology with over 100
dedicated consultants. TCS believes this technology can be used
in financial services, as well as healthcare. Internet of Things (IoT)
is making progress in the healthcare sector. The winner of a
recent hackathon, conducted by TCS, was for a cognitive
healthcare network by connecting medical devices.
According to a research report published by Market Research
Engine, the value of healthcare outsourcing will be $50 billion by
2020 growing at a CAGR of 10% in the forecast period 2015-2024.
5 of 16
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info@damoconsulting.net
-2.00%
Q2FY16 Q3FY16
0.00%
2.00%
4.00%
6.00%
8.00%
Q4FY16 Q12017
TCS TCS HEALTHCARE
MID-YEAR REVIEW: DEMAND IS SLUGGISH, MARGINS ARE
GETTING COMPRESSED
Figure 1 : QOQ Growth
-6.00%
-4.00%
-2.00%
0.00%
2.00%
4.00%
CTS CTS HEALTHCARE
6.00%
Q2FY16 Q3FY16 Q4FY16 Q12017
-2.00%
Q2FY16 Q3FY16
0.00%
2.00%
4.00%
6.00%
8.00%
Q4FY16 Q12017
HCL HCL HEALTHCARE
-20.00%
Q2FY16 Q3FY16
-40.00%
0.00%
10.00%
20.00%
30.00%
Q4FY16 Q12017
WIPRO WIPRO HEALTHCARE
40.00%
50.00%
QoQ growth slowed down at all the major firms, except
Wipro, which saw the effect of a full quarter of earnings
from the HPS acquisition.
Wipro’s healthcare revenues indicate a 46% QoQ growth,
partly due to the impact of the HPS acquisition in Q4 2015.
There is a corresponding drop in overall margins (OM) for
the HLS business from 19.96% to 14.33%. OM for the
company dropped due to compensation increases, as well
as the HPS merger.
-5.00%
Q2FY16 Q3FY16
0.00%
5.00%
10.00%
Q4FY16 Q12017
INFOSYS INFOSYS HEALTHCARE
6 of 16
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info@damoconsulting.net
Figure 2 : HLS revenue growth
and contribution across five
major IT services firms
Revenue snapshot: Company revenue vs. HLS revenue
Infosys
0.00%
Q2FY16 Q3FY16
5.00%
10.00%
15.00%
20.00%
25.00%
Q4FY16 Q12017
30.00%
35.00%
TCS INFOSYS WIPRO HCL CTS
Healthcare revenue as a percentage of the total revenue remains
steady across all the firms. For Wipro, the impact of HPS has
increased the share of healthcare revenue from an average of
11% to 15%.
*HCL follows a May-Apr fiscal year
Figure 3 : Margin comparisons
across five major IT services
firms
0.00%
2012 2013
5.00%
10.00%
15.00%
20.00%
25.00%
2014 2015 2016
30.00%
35.00%
TCS INFOSYS WIPRO CTS
40.00%
2017
Margins have reduced by an average of 3.75% with Wipro seeing
the biggest reduction, close to 5.60%.
Company
Total revenue
for Qtr
(in USD MM)
Infosys
TCS
CTS
HCL *
Wipro
2501.00
4362.00
3369.9
1691
1930.80
HLS revenue
for Qtr
(in USD MM)
298.65
300.98
958.8
216.45
295.41
Healthcare %
revenue
12%
7%
28%
12.8%
15%
HLS operating
margin
26.05%
N.A
28.18%
N.A
14.33%
Healthcare
% revenue
QoQ growth
QoQ
growth for
company
-3.79%
3.90%
4.90%
-1.0%
46.60%
2.20%
3.70%
9.20%
6.5%
2.60%
7 of 16
Revenue guidance forecast
A snapshot of overall revenue guidance and growth drivers
of the firms
Clients
Revenue
guidance for the
year
Infosys 11.8% - 13.8%
July 2016-
revised revenue
guidance
10.8% -12.3%
Growth drivers
MANA platform
(Automation and AI
platform)
Opportunities / Challenges
All Rights Reservedwww.damoconsulting.net
All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice.
info@damoconsulting.net
CTS continues to be the dominant player with almost 30% of
company revenues coming from the healthcare business. The
QoQ growth rate for CTS is back to positive, at 4.90% for June 30,
2016, compared to negative 3.99% for the period ending March
31, 2016. However, margins have come down by close to 7 %.
More than half the margin reduction was caused by a net loss
from one fixed priced contract (CTS recognized the loss in a fixed
price contract, which might be a one-time event). The impact of
the loss on margin was 2.81%.
At a time when other players saw negative growth, CTS managed
the highest growth (except for Wipro which saw the first quarter
of full impact of HPS) among all the firms.
Infosys reclassified its portfolio last quarter to combine the
Insurance and HLS verticals, making it harder to draw
comparisons.
On an average, the growth guidance has been reduced by 1.5%.
The growth of the IT firms has slowed down and is pretty uneven
across the firms. TCS and CTS saw moderate growth, while Infosys
and HCL saw negative growth during the quarter. This is in
contrast to optimistic revenue growth estimates provided by all
the firms at the beginning of the year. All the firms (except TCS,
which does not provide guidance) have reduced their revenue
guidance going into the second quarter and beyond.
CTS attributed the reduction in revenue guidance to uncertainties
arising from M&A activities in the health insurance segment, as
well as lower IT spend by some companies as a result of
consolidation.
Wipro has indicated the slowest growth for the year among the
firms considered.
The table below provides revenue guidance and growth drivers for these firms
Innovation
Consulting
Package Installation
Life sciences
Wipro 1% - 3% At best 1% Wipro HOLMES (cognitive
intelligence)
Digital practice
CTS 10%-13% 8.5%-9.5% Cognizant Digital Works
Process Space (in-house
process software)
Weakness in energy
segment
Inability to get repeat
business
Top 10 clients gave 10%
less business
Revenue from top 10
reduces from 22.6% in
2013 to 18.6% in 2015
78.6% of revenue from
the US, 16.2% of revenue
from Europe
Brexit
8 of 16
Clients
Revenue
guidance for the
year
TCS No guidance
July 2016-
revised revenue
guidance
No guidance
Growth drivers
Big data analytics, digital
marketing, mobility,
cloud
Opportunities / Challenges
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Industry specific
innovation centers
Reskilling
Japan economy
Co-Innovation Network
(COIN) with academia
and startups
IoT-connected products,
production systems,
customers
HCL 11.2%-13.2% 11.2%-13.2% DryICE hybrid cloud
architecture
(automation and AI)
IOT
Lifesciences and
healthcare
Digitalization, analytics
and business
intelligence, mobility,
cloud migration, SaaS
enablement
Application Service
Maintenance (esp in
BFSI)
A note on Brexit
The impact of Brexit, if any, seemed to be mainly in the financial
services segment. Infosys CEO Vishal Sikka acknowledged the
short-term uncertainties of Brexit as banks take stock of the
short-term impact (a large deal with the Royal bank of Scotland
was reported to have been impacted). Wipro sees no immediate
impact of Brexit, other than the currency.
However, there could be a delay in some discretionary spending
in the near term, especially in the European markets. TCS, with
over 27% of its revenues coming from Europe and 16% from the
UK, indicated that they are yet to see any client-level impact, and
said the company would have to wait and watch.
9 of 16
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MARKET UPDATES - MAJOR FIRMS
1 Cognizant announced that Kern Health Systems (KHS), a
managed care health plan serving more than 220,000
members in California, has modernized and transformed
its technology infrastructure and operations using
Cognizant's deep healthcare and technology consulting
expertise, coupled with its market-leading TriZetto
software. In modernizing its operations, KHS implemented
the end-to-end capabilities of Cognizant's TriZetto QNXT
Enterprise Core Administration Platform. The new
platform enables KHS to manage more members
effectively, meet changing Medicaid requirements, and
improve patient and provider experiences.
Cognizant advanced to No. 3 in Healthcare Informatics
Magazine’s 2016 annual listing of the Top 100 healthcare
information technology companies. In 2015, it ranked No. 5.
COGNIZANT
2 Cognizant’s TriZetto and McKesson Health Solutions agree
to integrate McKesson ClaimsXten™ and ClaimsXten™
Select clinically-based claims auditing solutions with
TriZetto’s QNXT™ enterprise core claim administration
system. The collaboration between the two underscores
the companies’ commitment to helping payers of all sizes
and simplifies the management of increasingly complex
clinical and reimbursement policies.
3 Cognizant announced the acquisition of Idea Couture, a
global firm offering a broad range of digital innovation,
strategy, and design technology services.
4
1 Next-Gen IT operations for the North American of a Global
2000 Japanese pharmaceutical major.
Key wins announced:
A Fortune 200 pharmaceutical company chose HCL for
Delivering Application Services.
HCL
2 For a leading US-based healthcare solution provider, HCL
became the sole outsourcing partner for the end-to-end
management of their Healthcare provisioning platform for
Application and Business Process Services.
3
Cognizant named the recipient of Insurance and Healthcare
Solutions and Services Excellence Award, by TIBCO Software
Inc., a global leader in integration and analytics, at this
year’s annual Partner Excellence Awards.
5
Since TriZetto’s acquisition, CTS has signed several large
platform based deals where the contract value is
approaching $2 billion (including Emblem Health). Overall
they are positive about healthcare, while still being
cautious. With TriZetto they are confident that they have a
compelling product and a market which demands such a
product.
6
Srinivasan V is the new chief operating officer; Sridhar T will
head Strategic Initiatives Portfolio; C Prasad will head the
industry verticals in North America; Debashis Chatterjee,
Executive VP and President, technology solutions, will
control delivery; and Santosh Thomas will head the market
operations of Latin America along with the European Union
and Asia Pacific (APAC).
7
10 of 16
1 TCS announced partnership with GE Health Cloud. TCS and
GE will work together to create an innovative “Industry
Solutions Ecosystem” leveraging TCS business and digital
expertise to enrich GE’s Predix platform.
TCS
TCS announced three client wins in HLS for the quarter:
Won a deal to deploy digital solutions to help doctors at
the Royal College of Physicians of Ireland (RCPI) interact
with each other over the cloud to help doctors share
expertise.
2
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1 In the wake of a weak performance for the quarter, Infosys
announced several management changes. The head of the
healthcare business, Manish Tandon, exited, and the HLS
portfolio was reallocated among other business units.
Infosys underwent a major revamp by splitting the business
into smaller units. CEO Vishal Sikka indicated that breaking
the company into more autonomous units, with
profit and loss (P&L) responsibilities, will enable scalability,
freedom of operation, and accountability. These smaller
units will be handled by the “next generation of
management.”
INFOSYS
2 Livemint India published a story on the impact of a major
HLS deal that was included in the company’s forecasts, and
which failed to materialize.
“In November, Pfizer, which outsources more than $150
million of work to Infosys every year, announced its
decision to merge with Allergan.
A preliminary work of intent made by Infosys’s healthcare
and life sciences unit, along with Pfizer executives, and
submitted to Infosys’s corporate planning group in
February suggested that the IT firm could expect ‘$70-$80
million new business in the fiscal year 2016-17 from the
proposed deal. That would have translated to up to $20
million of business every quarter this fiscal year.
The importance of this lost business can be gauged from
the fact that the Infosys management said it lost about 1%
growth, or about $25 million in business, during the
April-June period.”
3
Vishal Salvi joins Infosys as chief information security officer.4
While Infosys has firm plans to develop next generation
leaders to take over their business units, Executive Vice
President Rajesh Krishnamurthy was promoted to the post
of a president. News reports suggest that Sangita Singh,
former Wipro Healthcare and Life Sciences head may join
Infosys. In the interim, Infosys has allocated the healthcare,
insurance, and life sciences business between Mohit Joshi
and Sandeep Dadlani, who were made presidents, along
with Ravi Kumar as head of delivery.
5
Infosys announced an investment of $4 million in Cloudyn,
an Israeli cloud computing startup that monitors and
optimizes cloud deployments of top Fortune 500
companies.
6
Infosys entered into a global strategic initiative with Amazon
Web Services (AWS) to make transitioning to the cloud
easier and faster. They expanded their relationship with
Microsoft Corporation to accelerate Azure-based and other
digital transformations for customers.
7
Chosen by a North American healthcare provider for a
consulting engagement, deploying the TCS iON digital
learning platform.
Selected by a leading North American biopharmaceutical
firmtohelpimprovethethroughputoftheirnewmolecule
pipeline.
11 of 16
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Epic Systems, which won a $940 million verdict against
TCS, has asked a U.S. court to reduce the damages by $220
million. The reduced amount is to be compliant with
Wisconsin law (Epic Systems is headquartered in Verona,
Wisconsin), which prevents award of punitive damages of
more than twice the compensatory damages.
Compensatory damage awarded in this case was $240
million and twice this would be $480 million which brings
the total to $720 million (the original award of $940 million
is $220 million in excess).
Update on Epic Systems lawsuit against TCS
1 Wipro won a multi-year engagement with a large US-based
pharmaceutical company to design and implement
customized end-to-end procure-to-pay services by
reimagining their customers’ digital purchasing
experience. Wipro will deploy robotic process automation
to reduce manual intervention and enable BOT assisted
self-help functionalities for a superior user experience.
Wipro will leverage Wipro HOLMES Artificial Intelligence
PlatformTM
to improve processes and facilitate rapid
business-critical decision making.
Wipro was awarded the Best Global Healthcare and Life
Sciences IT Consultancy and Outsourcing Company Award
2016 at the International Life Sciences Awards. The
company was also awarded the Product Innovation Award
for the Wipro 360 Digital Patient Centricity Suite.
WIPRO
3
Wipro has been chosen by a global healthcare major to
create a single global Source-to-Pay platform to enable
improved collaboration with its supplier community and an
enhanced user experience. The solution is based on a SaaS
based platform.
2
12 of 16
Accenture integrated its Intelligent Patient Platform with
Salesforce Health Cloud, giving life science and healthcare
providers the ability to deliver a personalized patient
experience.
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ACCENTURE
1 Accenture and GE Healthcare introduced a new offering to
help improve medical claims processing and related cash
flow for healthcare providers. The alliance targets medical
claims management, one of the largest areas of lost
revenue estimated at $2 billion in the US healthcare
system.
Sagacious Consultants, part of Accenture, recognized as top
performer in electronic health record (EHR) systems in
KLAS’ 2016 Epic Consulting Report. Sagacious also has the
most validated numbers of projects and widest Epic module
experience of all the firms.
MARKET UPDATES - OTHER
2
Accenture Interactive in Japan completed its acquisition of a
majority stake in IMJ, a full-service digital agency. This
enhances the capabilities of Accenture Interactive in the
local market, bringing together creativity, knowledge in
advanced digital technology, and consulting capabilities
from Accenture and IMJ to provide services with an
end-to-end solution.
4
3
Ms. Nancy McKinstry was appointed to the company’s
board of directors, effective July 13. Ms. McKinstry is CEO
and Chairman of the executive board of Wolters Kluwer, a
global leader in professional information services and
solutions headquartered in the Netherlands.
5
CITIUSTECH
1 CitiusTech announced the appointment of Dr. Mohit
Kaushal to the company’s board of directors. He currently
serves as a special advisor at General Atlantic and is a
well-recognized healthcare professional.
Dr. Kaushal is an industry leader with an extensive career
in investing, clinical medicine, academia, and public policy.
Accenture plans to hire about 100,000 people in FY16 and
spend $1 billion on acquisitions, as it invests in new
technologies at a scale that far outstrips its Indian rivals.
Accenture will focus its business on three “new”
technologies — digital, cloud, and cyber security — that
contributes $10 billion to its top line. The investments and
hires are creating a dramatic gap between Accenture and
its Indian IT competitors. Accenture's digital workforce has
now expanded to 36,000.
6
Accenture’s life science cloud for R&D, a platform to
collect, share, and analyze clinical data is being used by
seven top pharma companies, including Pfizer, Merck,
GSK, and Lilly to accelerate drug development and
improve patient outcome.
7
Accenture to provide guidance and insights to digital
health startups through TreeHouse Health, a health
innovation center. Accenture will help evaluate the
portfolio of companies for future viability, and advice and
engage with them and other emerging digital health
companies. It will be the third anchor tenant to join
TreeHouse Health; Blue Cross and Blue Shield of
Minnesota and Hennepin County Medical Center are the
other two anchor tenants over the past two years.
8
13 of 16
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DELL SERVICES
1 Dan Allison, formerly managing director of technology and
healthcare consulting firm DEAllison Enterprises, has joined
Dell Services as vice president and global general manager
of the firm’s healthcare and life sciences division.
PERFICIENT
1 Perficient added new customer relationships and
follow-on projects with leading healthcare companies such
as Cedars-Sinai Medical Center, Mayo Clinic,
Moffitt Cancer Center and Research Institute, and Trinity
Health, apart from others outside the healthcare area.
PERSISTENT SYSTEMS
1 Persistent Systems partners with Salesforce to help
implement and extend telehealth capabilities in the Health
Cloud. Powered by Salesforce SOS, new solution enables
patients to engage with care teams via live video from their
mobile devices, delivering timelier, convenient, and
contextual care.
SUTHERLAND HEALTHCARE SOLUTIONS
1 Sutherland Healthcare Solutions announced the successful
implementation of their SmartHealthConnectTM digital
health platform to drive population health and quality
improvement initiatives for Atlanta-based Morehouse
Choice Accountable Care Organization and Education
System, and the Choice Health Care Network IPA.
VIRTUSA
1
2
Virtusa Corporation positioned as a leader in IoT services
in the “New Business Model Development” market
segment in Nelson Hall’s 2016 IoT Vendor Evaluation and
Assessment Tools (NEAT) report.
represents the combined strengths of Virtusa and Polaris,
including strong software engineering heritage, deep
domain expertise, and focus on applying innovation to
solving critical core business issues for clients.
Virtusa completed the acquisition of 51.7% of the fully
diluted outstanding shares of Polaris Consulting &
Services. VirtusaPolaris, their new market-facing brand,
14 of 16
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1Q2016
Q12016
2446
1882
4207
3202
1587
The research team did a tag cloud analysis of the earnings call
transcripts of major IT services firms last quarter. The analysis is
focused on the top 100 words. We believe the frequency with
which a word is mentioned reflects the focus of the firm on the
topic. This has to be obviously looked at in conjunction with other
data points on the company’s strategy.
TAG CLOUD ANALYSIS
0
10
20
30
40
50
60
70
80
Cognizant
healthcare
Wipro Infosys TCS
Tag Cloud analysis of earnings transcripts
Figure 4: Tag Cloud analysis of earnings transcripts
digital anlytics automation cloud
The word healthcare was mentioned 22 times by CTS.
Interestingly, healthcare did not feature even once in the tag
cloud of any of the other firms we analyzed (although, to be fair,
the top 100 words include a lot of generic words related to overall
financial performance). Digital was mentioned the most number
of times by all the firms. Wipro mentioned it 44 times, more than
any of the others. The words automation and cloud appeared on
the top 100 words only for TCS, although these are themes that
other firms talk about frequently. The word analytics did not make
an appearance on the list, suggesting perhaps that the hype
around big data analytics has run its course. We believe that
analytics is being embedded in all digital transformation projects,
and newer terms such as AI and cognitive computing are perhaps
replacing big data analytics in B2B tech firms’ lexicon.
15 of 16
ABOUT DAMO CONSULTING
Damo Consulting is a Chicago-based management consulting firm that works exclusively in healthcare. Our clients include
healthcare enterprises and technology firms. We provide growth strategy consulting, market intelligence and digital
marketing solutions.
USA
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Healthcare it services2016 mid year review

  • 1. This report analyzes the most recent financials and market updates for five major IT services firms (Wipro, Infosys, TCS, Cognizant, and HCL - sometimes referred to as the WITCH group), along with their market announcements during the 2nd quarter of 2016. The report also contains market updates for the last quarter on a number of other companies with a healthcare focus. Email: info@damoconsulting.net Website: www.damoconsulting.net HEALTHCARE IT SERVICES 2016: M I D - Y EA R R E V I E W
  • 2. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net OVERALL TRENDS 5 DEFINITIONS AND ABBREVIATIONS 4 TABLE OF CONTENTS EARNINGS ANALYSIS AND MARKET UPDATES FOR MAJOR FIRMS 3 HEALTHCARE IT SERVICES: 2016 MID-YEAR REVIEW 3 MID-YEAR REVIEW: DEMAND IS SLUGGISH, MARGINS ARE GETTING COMPRESSED 6 REVENUE SNAPSHOT: COMPANY REVENUE VS. HLS REVENUE 7 REVENUE GUIDANCE FORECAST 8 A NOTE ON BREXIT 9 MARKET UPDATES - MAJOR FIRMS 1 0 1 0 1 0 MARKET UPDATES - COGNIZANT(CTS) MARKET UPDATES - HCL MARKET UPDATES - INFOSYS 1 1 MARKET UPDATES - TCS 1 1 MARKET UPDATES - WIPRO 1 2 1 3 1 3 1 3 1 4 1 4 1 4 1 4 1 4 MARKET UPDATES - ACCENTURE MARKET UPDATES - CITIUSTECH MARKET UPDATES - DELL SERVICES MARKET UPDATES - PERFICIENT MARKET UPDATES - PERSISTENT SYSTEMS MARKET UPDATES - SUTHERLAND HEALTHCARE SOLUTIONS MARKET UPDATES - OTHER MARKET UPDATES - VIRTUSA TAG CLOUD ANALYSIS 2 of 16 1 5 ABOUT DAMOCONSULTING 1 6
  • 3. HEALTHCARE IT SERVICES 2016: MID-YEAR REVIEW 3 of 16 All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. Paddy Padmanabhan CEO, Damo Consulting Inc Follow me @paddypadmanabha This mid-year report has been prepared focusing on CIOs and IT services sourcing professionals in healthcare enterprises and senior tech industry professionals in IT services companies with a focus on healthcare, as the primary audience. The goal of this report is to inform the audience about the healthcare footprints of major technology services firms, specifically “offshore IT” companies. This report analyzes the most recent financials of five major IT services firms (sometimes referred to as the WITCH group), along with their market announcements during the 2nd quarter of 2016. We chose these firms primarily because they are public companies who are mainly in the IT services business. The report comprises key market updates on these companies, as well as two other major firms in the healthcare space, Accenture and Dell Services, to provide readers with some commentary on their progress. The report focuses on growth metrics, including comparisons of QoQ and annualized healthcare growth to overall company revenues. It is important to note the following: The market updates focus on customer wins, M&As, strategic alliances, and leadership changes. We hope you will find this report useful and informative. You can also download our monthly market update reports for a broader view of the firms that focus on healthcare, including smaller companies as well as privately held firms. Please write to info@damoconsulting.net if you have questions or comments. The definition of what constitutes healthcare varies somewhat among the companies covered. IT services firms reclassify their portfolios from time to time which makes comparisons difficult. The annual financial reporting cycles are not the same for the companies covered. This report relies only on public information. CEO, Damo Consulting Inc Sep 20, 2016
  • 4. 4 of 16 All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. DEFINITIONS AND ABBREVIATIONS info@damoconsulting.net TermS.No Meaning 1 2 3 4 5 6 CTS Cognizant Technology Solutions TCS Tata Consultancy Services QoQ Quarter on Quarter YoY Year on Year HLS Healthcare & Life Sciences Operating Margin EBIT/Revenue
  • 5. QoQ growth at the end of calendar Q2 indicates a slowdown at all major firms, except Wipro, which saw the impact of the first full quarter of earnings from its Health Plan Services (HPS) acquisition. Infosys has seen two consecutive quarters of negative growth. All the firms (except Tata Consultancy Services (TCS), which does not provide guidance) have reduced their revenue guidance going into the second quarter and beyond. OVERALL TRENDS All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. Healthcare revenue as a percentage of total revenue remains steady across all firms. For Wipro, the impact of HPS has increased the share of healthcare revenue from 11% to 15%. info@damoconsulting.net Cognizant (CTS) continues to be the dominant player with healthcare revenues at nearly 30% of company’s total revenues. At a time when other players saw negative growth, CTS managed the highest growth (except for Wipro and the HPS impact) among all other firms. Infosys continued to restructure the organization in the wake of a difficult quarter amid rumors of high-profile new hires in the offing. In light of the ongoing thrust on automation, almost all the firms have renewed their focus on training. TCS states that they trained 120,000 employees with 349,000 competencies (average of three new competencies). Wipro plans to retrain more than 10,000 engineers on new programming skills involving cloud, digital technologies, and mobility. TCS is also investing in the blockchain technology with over 100 dedicated consultants. TCS believes this technology can be used in financial services, as well as healthcare. Internet of Things (IoT) is making progress in the healthcare sector. The winner of a recent hackathon, conducted by TCS, was for a cognitive healthcare network by connecting medical devices. According to a research report published by Market Research Engine, the value of healthcare outsourcing will be $50 billion by 2020 growing at a CAGR of 10% in the forecast period 2015-2024. 5 of 16
  • 6. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net -2.00% Q2FY16 Q3FY16 0.00% 2.00% 4.00% 6.00% 8.00% Q4FY16 Q12017 TCS TCS HEALTHCARE MID-YEAR REVIEW: DEMAND IS SLUGGISH, MARGINS ARE GETTING COMPRESSED Figure 1 : QOQ Growth -6.00% -4.00% -2.00% 0.00% 2.00% 4.00% CTS CTS HEALTHCARE 6.00% Q2FY16 Q3FY16 Q4FY16 Q12017 -2.00% Q2FY16 Q3FY16 0.00% 2.00% 4.00% 6.00% 8.00% Q4FY16 Q12017 HCL HCL HEALTHCARE -20.00% Q2FY16 Q3FY16 -40.00% 0.00% 10.00% 20.00% 30.00% Q4FY16 Q12017 WIPRO WIPRO HEALTHCARE 40.00% 50.00% QoQ growth slowed down at all the major firms, except Wipro, which saw the effect of a full quarter of earnings from the HPS acquisition. Wipro’s healthcare revenues indicate a 46% QoQ growth, partly due to the impact of the HPS acquisition in Q4 2015. There is a corresponding drop in overall margins (OM) for the HLS business from 19.96% to 14.33%. OM for the company dropped due to compensation increases, as well as the HPS merger. -5.00% Q2FY16 Q3FY16 0.00% 5.00% 10.00% Q4FY16 Q12017 INFOSYS INFOSYS HEALTHCARE 6 of 16
  • 7. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net Figure 2 : HLS revenue growth and contribution across five major IT services firms Revenue snapshot: Company revenue vs. HLS revenue Infosys 0.00% Q2FY16 Q3FY16 5.00% 10.00% 15.00% 20.00% 25.00% Q4FY16 Q12017 30.00% 35.00% TCS INFOSYS WIPRO HCL CTS Healthcare revenue as a percentage of the total revenue remains steady across all the firms. For Wipro, the impact of HPS has increased the share of healthcare revenue from an average of 11% to 15%. *HCL follows a May-Apr fiscal year Figure 3 : Margin comparisons across five major IT services firms 0.00% 2012 2013 5.00% 10.00% 15.00% 20.00% 25.00% 2014 2015 2016 30.00% 35.00% TCS INFOSYS WIPRO CTS 40.00% 2017 Margins have reduced by an average of 3.75% with Wipro seeing the biggest reduction, close to 5.60%. Company Total revenue for Qtr (in USD MM) Infosys TCS CTS HCL * Wipro 2501.00 4362.00 3369.9 1691 1930.80 HLS revenue for Qtr (in USD MM) 298.65 300.98 958.8 216.45 295.41 Healthcare % revenue 12% 7% 28% 12.8% 15% HLS operating margin 26.05% N.A 28.18% N.A 14.33% Healthcare % revenue QoQ growth QoQ growth for company -3.79% 3.90% 4.90% -1.0% 46.60% 2.20% 3.70% 9.20% 6.5% 2.60% 7 of 16
  • 8. Revenue guidance forecast A snapshot of overall revenue guidance and growth drivers of the firms Clients Revenue guidance for the year Infosys 11.8% - 13.8% July 2016- revised revenue guidance 10.8% -12.3% Growth drivers MANA platform (Automation and AI platform) Opportunities / Challenges All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net CTS continues to be the dominant player with almost 30% of company revenues coming from the healthcare business. The QoQ growth rate for CTS is back to positive, at 4.90% for June 30, 2016, compared to negative 3.99% for the period ending March 31, 2016. However, margins have come down by close to 7 %. More than half the margin reduction was caused by a net loss from one fixed priced contract (CTS recognized the loss in a fixed price contract, which might be a one-time event). The impact of the loss on margin was 2.81%. At a time when other players saw negative growth, CTS managed the highest growth (except for Wipro which saw the first quarter of full impact of HPS) among all the firms. Infosys reclassified its portfolio last quarter to combine the Insurance and HLS verticals, making it harder to draw comparisons. On an average, the growth guidance has been reduced by 1.5%. The growth of the IT firms has slowed down and is pretty uneven across the firms. TCS and CTS saw moderate growth, while Infosys and HCL saw negative growth during the quarter. This is in contrast to optimistic revenue growth estimates provided by all the firms at the beginning of the year. All the firms (except TCS, which does not provide guidance) have reduced their revenue guidance going into the second quarter and beyond. CTS attributed the reduction in revenue guidance to uncertainties arising from M&A activities in the health insurance segment, as well as lower IT spend by some companies as a result of consolidation. Wipro has indicated the slowest growth for the year among the firms considered. The table below provides revenue guidance and growth drivers for these firms Innovation Consulting Package Installation Life sciences Wipro 1% - 3% At best 1% Wipro HOLMES (cognitive intelligence) Digital practice CTS 10%-13% 8.5%-9.5% Cognizant Digital Works Process Space (in-house process software) Weakness in energy segment Inability to get repeat business Top 10 clients gave 10% less business Revenue from top 10 reduces from 22.6% in 2013 to 18.6% in 2015 78.6% of revenue from the US, 16.2% of revenue from Europe Brexit 8 of 16
  • 9. Clients Revenue guidance for the year TCS No guidance July 2016- revised revenue guidance No guidance Growth drivers Big data analytics, digital marketing, mobility, cloud Opportunities / Challenges All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net Industry specific innovation centers Reskilling Japan economy Co-Innovation Network (COIN) with academia and startups IoT-connected products, production systems, customers HCL 11.2%-13.2% 11.2%-13.2% DryICE hybrid cloud architecture (automation and AI) IOT Lifesciences and healthcare Digitalization, analytics and business intelligence, mobility, cloud migration, SaaS enablement Application Service Maintenance (esp in BFSI) A note on Brexit The impact of Brexit, if any, seemed to be mainly in the financial services segment. Infosys CEO Vishal Sikka acknowledged the short-term uncertainties of Brexit as banks take stock of the short-term impact (a large deal with the Royal bank of Scotland was reported to have been impacted). Wipro sees no immediate impact of Brexit, other than the currency. However, there could be a delay in some discretionary spending in the near term, especially in the European markets. TCS, with over 27% of its revenues coming from Europe and 16% from the UK, indicated that they are yet to see any client-level impact, and said the company would have to wait and watch. 9 of 16
  • 10. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net MARKET UPDATES - MAJOR FIRMS 1 Cognizant announced that Kern Health Systems (KHS), a managed care health plan serving more than 220,000 members in California, has modernized and transformed its technology infrastructure and operations using Cognizant's deep healthcare and technology consulting expertise, coupled with its market-leading TriZetto software. In modernizing its operations, KHS implemented the end-to-end capabilities of Cognizant's TriZetto QNXT Enterprise Core Administration Platform. The new platform enables KHS to manage more members effectively, meet changing Medicaid requirements, and improve patient and provider experiences. Cognizant advanced to No. 3 in Healthcare Informatics Magazine’s 2016 annual listing of the Top 100 healthcare information technology companies. In 2015, it ranked No. 5. COGNIZANT 2 Cognizant’s TriZetto and McKesson Health Solutions agree to integrate McKesson ClaimsXten™ and ClaimsXten™ Select clinically-based claims auditing solutions with TriZetto’s QNXT™ enterprise core claim administration system. The collaboration between the two underscores the companies’ commitment to helping payers of all sizes and simplifies the management of increasingly complex clinical and reimbursement policies. 3 Cognizant announced the acquisition of Idea Couture, a global firm offering a broad range of digital innovation, strategy, and design technology services. 4 1 Next-Gen IT operations for the North American of a Global 2000 Japanese pharmaceutical major. Key wins announced: A Fortune 200 pharmaceutical company chose HCL for Delivering Application Services. HCL 2 For a leading US-based healthcare solution provider, HCL became the sole outsourcing partner for the end-to-end management of their Healthcare provisioning platform for Application and Business Process Services. 3 Cognizant named the recipient of Insurance and Healthcare Solutions and Services Excellence Award, by TIBCO Software Inc., a global leader in integration and analytics, at this year’s annual Partner Excellence Awards. 5 Since TriZetto’s acquisition, CTS has signed several large platform based deals where the contract value is approaching $2 billion (including Emblem Health). Overall they are positive about healthcare, while still being cautious. With TriZetto they are confident that they have a compelling product and a market which demands such a product. 6 Srinivasan V is the new chief operating officer; Sridhar T will head Strategic Initiatives Portfolio; C Prasad will head the industry verticals in North America; Debashis Chatterjee, Executive VP and President, technology solutions, will control delivery; and Santosh Thomas will head the market operations of Latin America along with the European Union and Asia Pacific (APAC). 7 10 of 16
  • 11. 1 TCS announced partnership with GE Health Cloud. TCS and GE will work together to create an innovative “Industry Solutions Ecosystem” leveraging TCS business and digital expertise to enrich GE’s Predix platform. TCS TCS announced three client wins in HLS for the quarter: Won a deal to deploy digital solutions to help doctors at the Royal College of Physicians of Ireland (RCPI) interact with each other over the cloud to help doctors share expertise. 2 All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net 1 In the wake of a weak performance for the quarter, Infosys announced several management changes. The head of the healthcare business, Manish Tandon, exited, and the HLS portfolio was reallocated among other business units. Infosys underwent a major revamp by splitting the business into smaller units. CEO Vishal Sikka indicated that breaking the company into more autonomous units, with profit and loss (P&L) responsibilities, will enable scalability, freedom of operation, and accountability. These smaller units will be handled by the “next generation of management.” INFOSYS 2 Livemint India published a story on the impact of a major HLS deal that was included in the company’s forecasts, and which failed to materialize. “In November, Pfizer, which outsources more than $150 million of work to Infosys every year, announced its decision to merge with Allergan. A preliminary work of intent made by Infosys’s healthcare and life sciences unit, along with Pfizer executives, and submitted to Infosys’s corporate planning group in February suggested that the IT firm could expect ‘$70-$80 million new business in the fiscal year 2016-17 from the proposed deal. That would have translated to up to $20 million of business every quarter this fiscal year. The importance of this lost business can be gauged from the fact that the Infosys management said it lost about 1% growth, or about $25 million in business, during the April-June period.” 3 Vishal Salvi joins Infosys as chief information security officer.4 While Infosys has firm plans to develop next generation leaders to take over their business units, Executive Vice President Rajesh Krishnamurthy was promoted to the post of a president. News reports suggest that Sangita Singh, former Wipro Healthcare and Life Sciences head may join Infosys. In the interim, Infosys has allocated the healthcare, insurance, and life sciences business between Mohit Joshi and Sandeep Dadlani, who were made presidents, along with Ravi Kumar as head of delivery. 5 Infosys announced an investment of $4 million in Cloudyn, an Israeli cloud computing startup that monitors and optimizes cloud deployments of top Fortune 500 companies. 6 Infosys entered into a global strategic initiative with Amazon Web Services (AWS) to make transitioning to the cloud easier and faster. They expanded their relationship with Microsoft Corporation to accelerate Azure-based and other digital transformations for customers. 7 Chosen by a North American healthcare provider for a consulting engagement, deploying the TCS iON digital learning platform. Selected by a leading North American biopharmaceutical firmtohelpimprovethethroughputoftheirnewmolecule pipeline. 11 of 16
  • 12. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net Epic Systems, which won a $940 million verdict against TCS, has asked a U.S. court to reduce the damages by $220 million. The reduced amount is to be compliant with Wisconsin law (Epic Systems is headquartered in Verona, Wisconsin), which prevents award of punitive damages of more than twice the compensatory damages. Compensatory damage awarded in this case was $240 million and twice this would be $480 million which brings the total to $720 million (the original award of $940 million is $220 million in excess). Update on Epic Systems lawsuit against TCS 1 Wipro won a multi-year engagement with a large US-based pharmaceutical company to design and implement customized end-to-end procure-to-pay services by reimagining their customers’ digital purchasing experience. Wipro will deploy robotic process automation to reduce manual intervention and enable BOT assisted self-help functionalities for a superior user experience. Wipro will leverage Wipro HOLMES Artificial Intelligence PlatformTM to improve processes and facilitate rapid business-critical decision making. Wipro was awarded the Best Global Healthcare and Life Sciences IT Consultancy and Outsourcing Company Award 2016 at the International Life Sciences Awards. The company was also awarded the Product Innovation Award for the Wipro 360 Digital Patient Centricity Suite. WIPRO 3 Wipro has been chosen by a global healthcare major to create a single global Source-to-Pay platform to enable improved collaboration with its supplier community and an enhanced user experience. The solution is based on a SaaS based platform. 2 12 of 16
  • 13. Accenture integrated its Intelligent Patient Platform with Salesforce Health Cloud, giving life science and healthcare providers the ability to deliver a personalized patient experience. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net ACCENTURE 1 Accenture and GE Healthcare introduced a new offering to help improve medical claims processing and related cash flow for healthcare providers. The alliance targets medical claims management, one of the largest areas of lost revenue estimated at $2 billion in the US healthcare system. Sagacious Consultants, part of Accenture, recognized as top performer in electronic health record (EHR) systems in KLAS’ 2016 Epic Consulting Report. Sagacious also has the most validated numbers of projects and widest Epic module experience of all the firms. MARKET UPDATES - OTHER 2 Accenture Interactive in Japan completed its acquisition of a majority stake in IMJ, a full-service digital agency. This enhances the capabilities of Accenture Interactive in the local market, bringing together creativity, knowledge in advanced digital technology, and consulting capabilities from Accenture and IMJ to provide services with an end-to-end solution. 4 3 Ms. Nancy McKinstry was appointed to the company’s board of directors, effective July 13. Ms. McKinstry is CEO and Chairman of the executive board of Wolters Kluwer, a global leader in professional information services and solutions headquartered in the Netherlands. 5 CITIUSTECH 1 CitiusTech announced the appointment of Dr. Mohit Kaushal to the company’s board of directors. He currently serves as a special advisor at General Atlantic and is a well-recognized healthcare professional. Dr. Kaushal is an industry leader with an extensive career in investing, clinical medicine, academia, and public policy. Accenture plans to hire about 100,000 people in FY16 and spend $1 billion on acquisitions, as it invests in new technologies at a scale that far outstrips its Indian rivals. Accenture will focus its business on three “new” technologies — digital, cloud, and cyber security — that contributes $10 billion to its top line. The investments and hires are creating a dramatic gap between Accenture and its Indian IT competitors. Accenture's digital workforce has now expanded to 36,000. 6 Accenture’s life science cloud for R&D, a platform to collect, share, and analyze clinical data is being used by seven top pharma companies, including Pfizer, Merck, GSK, and Lilly to accelerate drug development and improve patient outcome. 7 Accenture to provide guidance and insights to digital health startups through TreeHouse Health, a health innovation center. Accenture will help evaluate the portfolio of companies for future viability, and advice and engage with them and other emerging digital health companies. It will be the third anchor tenant to join TreeHouse Health; Blue Cross and Blue Shield of Minnesota and Hennepin County Medical Center are the other two anchor tenants over the past two years. 8 13 of 16
  • 14. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net DELL SERVICES 1 Dan Allison, formerly managing director of technology and healthcare consulting firm DEAllison Enterprises, has joined Dell Services as vice president and global general manager of the firm’s healthcare and life sciences division. PERFICIENT 1 Perficient added new customer relationships and follow-on projects with leading healthcare companies such as Cedars-Sinai Medical Center, Mayo Clinic, Moffitt Cancer Center and Research Institute, and Trinity Health, apart from others outside the healthcare area. PERSISTENT SYSTEMS 1 Persistent Systems partners with Salesforce to help implement and extend telehealth capabilities in the Health Cloud. Powered by Salesforce SOS, new solution enables patients to engage with care teams via live video from their mobile devices, delivering timelier, convenient, and contextual care. SUTHERLAND HEALTHCARE SOLUTIONS 1 Sutherland Healthcare Solutions announced the successful implementation of their SmartHealthConnectTM digital health platform to drive population health and quality improvement initiatives for Atlanta-based Morehouse Choice Accountable Care Organization and Education System, and the Choice Health Care Network IPA. VIRTUSA 1 2 Virtusa Corporation positioned as a leader in IoT services in the “New Business Model Development” market segment in Nelson Hall’s 2016 IoT Vendor Evaluation and Assessment Tools (NEAT) report. represents the combined strengths of Virtusa and Polaris, including strong software engineering heritage, deep domain expertise, and focus on applying innovation to solving critical core business issues for clients. Virtusa completed the acquisition of 51.7% of the fully diluted outstanding shares of Polaris Consulting & Services. VirtusaPolaris, their new market-facing brand, 14 of 16
  • 15. All Rights Reservedwww.damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. info@damoconsulting.net 1Q2016 Q12016 2446 1882 4207 3202 1587 The research team did a tag cloud analysis of the earnings call transcripts of major IT services firms last quarter. The analysis is focused on the top 100 words. We believe the frequency with which a word is mentioned reflects the focus of the firm on the topic. This has to be obviously looked at in conjunction with other data points on the company’s strategy. TAG CLOUD ANALYSIS 0 10 20 30 40 50 60 70 80 Cognizant healthcare Wipro Infosys TCS Tag Cloud analysis of earnings transcripts Figure 4: Tag Cloud analysis of earnings transcripts digital anlytics automation cloud The word healthcare was mentioned 22 times by CTS. Interestingly, healthcare did not feature even once in the tag cloud of any of the other firms we analyzed (although, to be fair, the top 100 words include a lot of generic words related to overall financial performance). Digital was mentioned the most number of times by all the firms. Wipro mentioned it 44 times, more than any of the others. The words automation and cloud appeared on the top 100 words only for TCS, although these are themes that other firms talk about frequently. The word analytics did not make an appearance on the list, suggesting perhaps that the hype around big data analytics has run its course. We believe that analytics is being embedded in all digital transformation projects, and newer terms such as AI and cognitive computing are perhaps replacing big data analytics in B2B tech firms’ lexicon. 15 of 16
  • 16. ABOUT DAMO CONSULTING Damo Consulting is a Chicago-based management consulting firm that works exclusively in healthcare. Our clients include healthcare enterprises and technology firms. We provide growth strategy consulting, market intelligence and digital marketing solutions. USA One Lincoln Center, 18W140 Butterfield Road Oakbrook Terrace Suite 1500 Oak Brook, Illinois, 60181 Phone: (630) 613-7200 INDIA Mariam Center, 7M - 302, 2nd Floor, HRBR Layout, Bangalore - 560 043 Phone: +91 8064051999 Email: info@damoconsulting.net | Website: www.damoconsulting.net All Rights Reservedwww.damoconsulting.net info@damoconsulting.net All information from publicly available resources. Proprietary & Confidential Damo Consulting Inc. 2016. Not to be considered investment advice. 1Q2016 2446 1882 1587 16 of 16