Online social media platforms such as Twitter, Facebook, LinkedIn and internal company networks offer L&D professionals many opportunities to build valuable relationships but it's easy to get things wrong. In this practical presentation using real world examples, Dan Martin, editor of BusinessZone.co.uk, explains how trainers, coaches and learning professionals of all shapes and sizes can successfully use external and internal internet networks to nurture training communities.

3. Fry-up?

4. Communities are nothing new…

5. … it’s just the tools that have changed

6. Don’t reinvent the wheel

7. Share your expertise

8. Networking and knowledge sharing

9. Give stuff away for free

10. Promote and engage

11. Broadcast live

12. Entertainment and learning

13. Broadcast live

14. Broadcast live

15. Get listed

16. Your culture = social media

18. Twitter and employees

19. Dell Hell

20. Dell Heaven

21. Employee training #DellSTU

22. Yammer

23. Replicate success

24. Replicate success “ By having technicians video, edit and review their own work before posting it on a website available to all technicians, BT has made all traditional phone networking practices available to the next generation of employees who are not specifically trained in these traditional skills. A great example of technology led social learning being used in succession planning to real business benefit.” TrainingZone.co.uk, September 2009

25. Replicate success

26. Your online behaviour

27. The community’s view “ Giving good advice without judgement.” (Mediamonitor) “ Members should be open minded and pass on what they have learned in the trenches but respect that today the trenches may be different.” (adventurelife) “ Those who give frank advice rather than sugar-coat, but in a way that's constructive.” (Cornish Steve) “ The question is: what brings people to UKBF? I'd say it's the opportunity to get full, frank and expert advice. Without that, the forum would just be one big "time out" section.” (Steve Gibson) “ Someone who gives and does not expect to get back is a great member.” (UKSMF)

30. Get in touch [email_address] www.twitter.com/Dan_Martin www.linkedin.com/in/danmartin2008 www.slideshare.net/DanMartin09