1. [Report ID].[st/amr/apr.01]
Current Data
Past Data
811281925362.ST.2
102814
This document contains proprietary research, copyrighted materials, and literary property of
Gallup, Inc. It is for the guidance of your company's executives only and is not to be copied,
quoted, published, or divulged to others outside of your organisation. Gallup® and Q¹²® are
trademarks of Gallup, Inc.
Top Line: Hall, Daniel - UK - Direct
Middle Line: Gorrighan, Tony - UK - Rollup
Bottom Line: McCormack, Connor - UK - Rollup
Middle Line: UK - VW (incl CV)/Porsche
Bottom Line: McCormack, Connor - UK - Rollup
Employee Engagement Results

2. Hall, Daniel - UK - Direct
Introduction
Strongly Disagree Strongly Agree Does Not Apply
Extremely Dissatisfied Extremely Satisfied or Don't Know
1 2 3 4 5
Copyright © 2014 Gallup, Inc. All rights reserved. Employee Engagement Results Page 1
Quartiles
Inchcape 75th Percentile The score above which 25% of all Inchcape workgroups scored in 2014
The quartile rankings shown on this scorecard are compared with other teams from
Inchcape’s internal database 2014. The scores of all workgroups are analysed and
divided up into quartile groupings, based on their performance (1, 2, 3, and 4). For
example, if your quartile score is 4 , your score is higher than 75% of all other scores
within Inchcape 2014.
Confidentiality As in all previous years, your individual responses will be handled and held directly by
Gallup. Under no circumstances will they ever be revealed to anyone at Inchcape. To
protect your confidentiality, Gallup will only generate reports for teams with a minimum
of four members responding. In the event that fewer than four members of a team
respond, no team report will be generated. Your response is completely confidential.
Synopsis of New Inchcape-
Specific Items
Whilst the Q¹² remain the same, we can change the additional questions we ask to
reinforce our business priorities. For this year, we continue to ask some questions at
the end of the survey with the aim of capturing your views on our Incredible Inchcape
journey.
The 12 items that Gallup has consistently found measure the aspects of Employee
Engagement that link to business outcomes
The average, on a 5-point scale, across Gallup Q¹² itemsGrandMean
Gallup Q¹²®
The following pages provide a summary of employee responses to the Gallup Q¹² Survey.
The first 13 items reflect Gallup's standard items; any remaining items are unique to your
company. The survey statements were rated on a scale which required a response from
among six response categories:
The statement or dimension averages are based on a 5-point scale, with "1" being the
lowest possible average and "5" being the highest average. "Does Not Apply" or "Don't
Know" responses are not scored. Your workgroup is compared to other parts of your
company. Note the following definitions:

3. Hall, Daniel - UK - Direct
Summary of Q¹²® Results
 ≥ 75th Percentile
 50th to < 75th Percentile
 25th to < 50th Percentile
 < 25th Percentile
Grow Comparison
Belong
Give
Get
GrandMean (Engagement Score) 17 4.88  4.42
9 4.78  •
17 4.94  •
17 4.76  •
16 4.69  •
17 4.88  •
17 4.82  •
17 4.88  •
17 5.00  •
17 5.00  •
17 4.76  •
17 4.94  •
17 4.88  •
17 5.00  •
Distribution Extremely Dissatisfied Extremely Satisfied
Strongly Disagree Strongly Agree
9
17
17
16
17
17
17
17
17
17
17
17
17
Top Line: Hall, Daniel - UK - Direct
• Item data % 1 - % 4 not shown when n < 10, % 5 and means when n < 4. Workgroup data not shown to protect confidentiality.
↑↓ Meaningful growth or decline (0.20 mean change)
Numeric values shown when percentages are 5% or higher.
Copyright © 1993-1998, 2014 Gallup, Inc. All rights reserved. Employee Engagement Results Page 2
Inchcape
75th %
This section shows how your mean scores compared against your past scores and Inchcape's
Database. The circles with numbers indicate the quartile in which the item is scoring when
compared against Inchcape's Overall Database.
Sample
Size Now
Inchcape DB
Quartile Rank -
Now
Top Line
Last Year Change
Q00. Overall satisfaction
Q12. Learn & grow
Q11. Progress
Q10. Best friend
Q09. Employees committed to quality
Q08. Mission/Purpose
Q07. Opinions count
Q06. Development
Q05. Cares about me
Q00. Overall satisfaction • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q04. Recognition
Q03. Opportunity to do best
Q02. Have materials & equipment
Q01. Know what's expected
Top Line
Sample
SizeThis section shows the distribution of your results.
Mission/Purpose • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q07.
Q12. Learn & grow • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q11. Progress • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q01. Know what's expected • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q04. Recognition • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q03. Opportunity to do best • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q02. Have materials & equipment • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q06. Development • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q05. Cares about me • • • • • • • • • • • • • • • • • • • • • • • • • • •
Opinions count • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q10. Best friend • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q09. Employees committed to quality • • • • • • • • • • • • • • • • • • • • • • • • • • •
Q08.
6
6
6
6
6
6
12
18
12
12
6
12
78
94
88
88
88
82
88
100
100
82
94
88
100
% 1 % 2 % 3 % 4 % 5

4. Hall, Daniel - UK - Direct
Gallup Item Details
Strongly Disagree Strongly Agree
Now Last Year
Q12. 17
982 4.00
4377 ↑ 3.81
Q11. 17
984 3.99
4391 3.81
Q10. 16
969 4.04
4337 3.89
Q09. 17
989 4.23
4457 4.05
Q08. 17
992 4.16
4436 3.95
Q07. 17
993 ↑ 3.91
4437 ↑ 3.68
Q06. 17
988 4.02
4413 ↑ 3.79
Q05. 17
994 4.23
4451 4.07
Q04. 17
991 3.91
4416 ↑ 3.66
Q03. 17
991 4.27
4459 4.06
Q02. 17
995 4.23
4479 4.06
Q01. 17
993 4.66
4483 4.53
g GM=4.88, Top Line: Hall, Daniel - UK - Direct
g GM=4.27, Middle Line: Gorrighan, Tony - UK - Rollup
g GM=4.12, Bottom Line: McCormack, Connor - UK - Rollup
• Item data % 1 - % 4 not shown when n < 10, % 5 and means when n < 4. Workgroup data not shown to protect confidentiality.
↑↓ Meaningful growth or decline (0.20 mean change)
Numeric values shown when percentages are 5% or higher.
Copyright © 1993-1998, 2014 Gallup, Inc. All rights reserved. Employee Engagement Results Page 3
Gallup Q¹²® Items Sample
Size
Mean (Average) Score
My supervisor, or someone at work, seems to
care about me as a person.
The mission or purpose of my company makes
me feel my job is important.
At work, my opinions seem to count.
There is someone at work who encourages my
development.
GrowBelongGive
• • • • • • • • • • • • • • • • • • • • •
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• • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • •
Get
This last year, I have had opportunities at work
to learn and grow.
In the last six months, someone at work has
talked to me about my progress.
I have a best friend at work.
My associates or fellow employees are
committed to doing quality work.
In the last seven days, I have received
recognition or praise for doing good work.
At work, I have the opportunity to do what I do
best every day.
I have the materials and equipment I need to
do my work right.
I know what is expected of me at work.
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• • • • • • • • • • • • • • • • • • • • •
4.94
4.15
4.01
4.76
4.11
3.97
4.69
4.20
4.08
4.88
4.35
4.18
4.82
4.28
4.12
4.88
4.12
3.92
5.00
4.19
4.00
5.00
4.37
4.26
4.76
4.01
3.91
4.94
4.38
4.19
4.88
4.35
4.17
5.00
4.71
4.62
6
7
8
11
6
5
5
5
6
6
9
10
6
8
6
5
7
7
5
6
7
9
6
8
5
7
8
5
5
12
14
11
11
13
14
11
15
12
15
12
16
13
15
9
11
6
11
12
10
14
11
13
5
6
21
22
6
18
17
6
22
23
12
29
30
18
26
28
12
24
26
21
22
22
22
12
20
19
6
28
29
12
29
31
20
21
94
55
50
88
57
54
88
56
51
88
56
48
82
55
48
88
52
44
100
56
49
100
62
59
82
53
51
94
58
50
88
56
48
100
76
72
% 1 % 2 % 3 % 4 % 5

5. Hall, Daniel - UK - Direct
Overall Satisfaction and Client-Specific Item Details
Ext. Dissatisfied Ext. Satisfied
Strongly Disagree Strongly Agree
Now Last Year
Q00. 9
888 4.13
4239 3.92
C01. 17
987 ↑ 3.46
4464 ↑ 3.20
C02. 17
958 4.31
4303 4.14
C03. 17
989 ↑ 4.08
4454 ↑ 3.84
C04. 17
876 3.91
3773 ↑ 3.62
C05. 17
890 3.90
3837 ↑ 3.59
C06. 17
967 4.02
4348 ↑ 3.76
C07. 17
975 4.05
4398 ↑ 3.84
C08. 17
978 ↑ 3.95
4384 ↑ 3.76
C09. 17
972 ↑ 3.97
4380 ↑ 3.76
g Top Line: Hall, Daniel - UK - Direct
g Middle Line: Gorrighan, Tony - UK - Rollup
g Bottom Line: McCormack, Connor - UK - Rollup
• Item data % 1 - % 4 not shown when n < 10, % 5 and means when n < 4. Workgroup data not shown to protect confidentiality.
↑↓ Meaningful growth or decline (0.20 mean change)
Numeric values shown when percentages are 5% or higher.
Copyright © 2014 Gallup, Inc. All rights reserved. Employee Engagement Results Page 4
I feel empowered to make a difference at work every
day.
I feel encouraged to come up with new ideas which
lead to better ways of doing things.
My team takes time to agree how to improve the way
we work.
My team has effectively followed through on the
actions we agreed on during our action planning
session.
I see examples of Inchcape’s values in action every
day.
Overall Satisfaction and
Client-Specific Items Sample
Size
Mean (Average) Score
How satisfied are you with Inchcape as a place to
work?
I believe that my salary and benefits reflect my
contribution fairly.
I plan to be working at Inchcape one year from now.
I would recommend Inchcape as a great place to
work.
My team used the results of last year's Heartbeat
Survey to agree on actions to be taken.
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• • • • • • • • • • • • • • • • • • • • •
4.78
4.32
4.11
4.35
3.74
3.44
5.00
4.48
4.29
4.94
4.29
4.05
4.88
4.06
3.88
4.94
4.06
3.84
4.76
4.17
3.96
4.76
4.23
4.05
5.00
4.17
3.99
5.00
4.17
4.00
6
8
12
8
10
7
9
5
5
6
11
14
5
6
6
8
6
9
6
8
5
7
7
8
6
8
13
17
6
19
22
9
12
13
17
12
15
14
17
6
15
20
14
16
14
16
13
16
30
33
12
23
24
18
18
6
24
27
12
18
19
6
20
22
12
26
27
24
26
27
22
23
24
25
78
53
44
71
39
29
100
69
61
94
57
46
88
55
48
94
53
44
82
51
42
76
53
46
100
54
47
100
53
46
% 1 % 2 % 3 % 4 % 5