Ce diaporama a bien été signalé.
Nous utilisons votre profil LinkedIn et vos données d’activité pour vous proposer des publicités personnalisées et pertinentes. Vous pouvez changer vos préférences de publicités à tout moment.
14 Dos and Don’ts That Can
Improve How You
Communicate via Email
David Grossman,
ABC, APR, Fellow PRSA
Founder & CEO
@Thou...
ABOUT THE AUTHOR
© 2015 The Grossman Group
David Grossman, ABC, APR, Fellow PRSA helps leaders drive productivity and get ...
@ThoughtPartner
3
I’ve seen countless examples of email
blunders and misuse. I think we all have.
So before you risk being...
DOsGood common practices to
keep in mind while emailing.
@ThoughtPartner
4
© 2015 The Grossman Group
@ThoughtPartner 5
DON’TsEmail habits to avoid
and dispose of
© 2015 The Grossman Group
DO
Keep your
emails brief
@ThoughtPartner 6© 2015 The Grossman Group
If you need to cover several topics, summarize the im...
@ThoughtPartner 7
Don’t
Email personal
or confidential
information
Emails live on forever and can be forwarded, shared,
co...
@ThoughtPartner 8
DO Share key content
in the subject line
The subject line will help recipients screen and prioritize ema...
@ThoughtPartner 9
Don’t
Send
unnecessary
business emails
Being the source of unnecessary or excessive emails puts you at r...
@ThoughtPartner 10
DO
Target the
right people
Limit email communications to those for whom the topic is
relevant. Use grou...
@ThoughtPartner 11
Don’t
© 2015 The Grossman Group
Forward
junk mail
For example, don’t send virus warnings. Check with yo...
@ThoughtPartner 12
DO
Consider
the Timing
Email is not an appropriate vehicle for something
requiring an urgent response –...
@ThoughtPartner 13
Don’t
Use sarcasm,
negative
comments,
or ALL CAPS
Don’t take chances with misinterpretation – err on th...
@ThoughtPartner 14
DO
Be friendly
and professional
Email may be informal but should never be sloppy or
inaccurate. Use cor...
@ThoughtPartner 15
Don’t
Use email as a
replacement
for personal
contact
Never underestimate the importance of a face-to-f...
@ThoughtPartner 16
DO Check it twice
Prevent most-embarrassing moments by proofreading everything
in an email, including t...
@ThoughtPartner 17
Don’t
Ignore your
role in email
overload
It’s easy to think email overload is caused by someone else,
b...
@ThoughtPartner 18
DO
Give feedback
on poor email
communication
Let colleagues know how you feel about receiving
unwanted ...
@ThoughtPartner 19
Don’t
Check your
email by
the minute
If you’re spending a lot of time responding to every email
that po...
@ThoughtPartner 20
We have a large collection of resources and solutions to
your workplace email headaches.
Visit our emai...
Sought after speaker to leading organizations and forums:
• What to Do When You CAN’T NOT Communicate
• Turning Strategy I...
Now Available
www.yourthoughtpartner.com/nocapeneeded
@ThoughtPartner© 2015 The Grossman Group
22
LET’S STAY
312.850.8200
@ThoughtPartner
www.yourthoughtpartner.com/blogdgrossman@yourthoughtpartner.com
www.linkedin.com/d...
www.yourthoughtpartner.com
• Chicago-based boutique
consultancy focused on internal and
leadership communications, and
tra...
Prochain SlideShare
Chargement dans…5
×

14 dos and don’ts that can improve how you communicate via email

1 110 vues

Publié le

Before you risk being in the "ignored" (or worse, "deleted") category, think hard about what it will take to communicate effectively and use these Do & Don'ts to decide whether email is the best way to deliver your message to engage employees.

Publié dans : Direction et management
  • Very nice tips on this. In case you need help on any kind of academic writing visit website ⇒ www.WritePaper.info ⇐ and place your order
       Répondre 
    Voulez-vous vraiment ?  Oui  Non
    Votre message apparaîtra ici
  • Soyez le premier à aimer ceci

14 dos and don’ts that can improve how you communicate via email

  1. 1. 14 Dos and Don’ts That Can Improve How You Communicate via Email David Grossman, ABC, APR, Fellow PRSA Founder & CEO @ThoughtPartner© 2015 The Grossman Group
  2. 2. ABOUT THE AUTHOR © 2015 The Grossman Group David Grossman, ABC, APR, Fellow PRSA helps leaders drive productivity and get the results they want through authentic and courageous leadership communication, a sought-after speaker and advisor to Fortune 500 leaders. A two-time author, David is CEO of The Grossman Group, an award-winning Chicago-based strategic leadership development and internal communication consultancy; clients include: DuPont Pioneer, Eastman Chemical Company, Lockheed Martin, McDonald’s, Motel 6 and Tyco, to name a few. A frequent media source for his expert commentary and analysis on employee and leadership issues, David was recently featured on “NBC Nightly News,” CBS MoneyWatch, WSJ.com, TODAY.com, in the Chicago Tribune and the LA Times. He’s the author of the highly-acclaimed books, “You Can’t NOT Communicate: Proven Communication Solutions That Power the Fortune 100,” and its follow-up, “You Can’t NOT Communicate 2.” His latest book, “No Cape Needed: The Simplest, Smartest, Fastest Steps To Improve How You Communicate By Leaps and Bounds” is out now. @ThoughtPartner 2
  3. 3. @ThoughtPartner 3 I’ve seen countless examples of email blunders and misuse. I think we all have. So before you risk being in the “ignored” (or worse, “deleted”) category, think hard about what it will take to communicate effectively and whether email is the best way to deliver your message to best engage employees. Let’s break down the “DOs” and the “DON’Ts”… © 2015 The Grossman Group
  4. 4. DOsGood common practices to keep in mind while emailing. @ThoughtPartner 4 © 2015 The Grossman Group
  5. 5. @ThoughtPartner 5 DON’TsEmail habits to avoid and dispose of © 2015 The Grossman Group
  6. 6. DO Keep your emails brief @ThoughtPartner 6© 2015 The Grossman Group If you need to cover several topics, summarize the important points in the first paragraph and provide highlights with subheads and brief introductions that link to attachments or intranet pages for more information.
  7. 7. @ThoughtPartner 7 Don’t Email personal or confidential information Emails live on forever and can be forwarded, shared, copied and subpoenaed. Don’t share anything in an email that you would not want to see on the front page of a newspaper or the Jumbotron in Times Square. © 2015 The Grossman Group
  8. 8. @ThoughtPartner 8 DO Share key content in the subject line The subject line will help recipients screen and prioritize email in their inboxes. Specify “Action needed” or “Reply requested” when you need an immediate response. © 2015 The Grossman Group
  9. 9. @ThoughtPartner 9 Don’t Send unnecessary business emails Being the source of unnecessary or excessive emails puts you at risk of being ignored now and in the future. Don’t send something by email unless it’s needed, especially if information is repeated in other internal communications vehicles. (“Reply-all” messages also fall into this category!) © 2015 The Grossman Group
  10. 10. @ThoughtPartner 10 DO Target the right people Limit email communications to those for whom the topic is relevant. Use group lists only if information is meaningful for the entire group. Copy supervisors or managers on emails sent to their employee reports so they can be ready to answer questions as needed. © 2015 The Grossman Group
  11. 11. @ThoughtPartner 11 Don’t © 2015 The Grossman Group Forward junk mail For example, don’t send virus warnings. Check with your information technology department to verify any virus warnings and let them communicate issues to the organization.
  12. 12. @ThoughtPartner 12 DO Consider the Timing Email is not an appropriate vehicle for something requiring an urgent response – keep in mind the audience and the fact that some may not check or respond to email immediately. © 2015 The Grossman Group
  13. 13. @ThoughtPartner 13 Don’t Use sarcasm, negative comments, or ALL CAPS Don’t take chances with misinterpretation – err on the side of positive language and never send an email response when you are upset. © 2015 The Grossman Group
  14. 14. @ThoughtPartner 14 DO Be friendly and professional Email may be informal but should never be sloppy or inaccurate. Use correct grammar and spelling (no texting shortcuts) and be careful to use a pleasant tone so your communication is not misinterpreted. © 2015 The Grossman Group
  15. 15. @ThoughtPartner 15 Don’t Use email as a replacement for personal contact Never underestimate the importance of a face-to-face or voice-to-voice conversation, especially for matters that are personal or sensitive. Don’t use email to avoid a difficult situation – if you have a problem with a person or must admit a mistake, speak with the people involved directly. © 2015 The Grossman Group
  16. 16. @ThoughtPartner 16 DO Check it twice Prevent most-embarrassing moments by proofreading everything in an email, including the recipient email addresses, message content (including previous emails you may be forwarding) and any attachments, before you push “send.” © 2015 The Grossman Group
  17. 17. @ThoughtPartner 17 Don’t Ignore your role in email overload It’s easy to think email overload is caused by someone else, but the truth is leaders are often the leading offenders of email overload. Don’t dismiss your role in the problem. © 2015 The Grossman Group
  18. 18. @ThoughtPartner 18 DO Give feedback on poor email communication Let colleagues know how you feel about receiving unwanted email and ask them to limit similar activity in the future. If you’re able to receive personal emails at work, ask friends to send them to your personal email account. © 2015 The Grossman Group
  19. 19. @ThoughtPartner 19 Don’t Check your email by the minute If you’re spending a lot of time responding to every email that pops up into your inbox, chances are you’re getting nothing done other than reading email. © 2015 The Grossman Group
  20. 20. @ThoughtPartner 20 We have a large collection of resources and solutions to your workplace email headaches. Visit our email research and resource center today.
  21. 21. Sought after speaker to leading organizations and forums: • What to Do When You CAN’T NOT Communicate • Turning Strategy Into Action • Top 10 Mistakes Communicators Make • How to Think Like a CEO • Cutting to Win • 21st Century Communications: Successful Strategies to Deliver Authentic Communication • Tackling “Email Overload” On A Global Scale • The Power of Internal Branding: The Communicator’s Secret Weapon • The Power of Storytelling • Communication Training for Leaders at all Levels POPULAR KEYNOTES & TRAININGS INLUDE: *All keynotes and corporate trainings are customized to meet unique business needs CLICK HERE TO LEARN MORE Invite David to Speak to Your Organization or Team 21
  22. 22. Now Available www.yourthoughtpartner.com/nocapeneeded @ThoughtPartner© 2015 The Grossman Group 22
  23. 23. LET’S STAY 312.850.8200 @ThoughtPartner www.yourthoughtpartner.com/blogdgrossman@yourthoughtpartner.com www.linkedin.com/davidgrossmanaprabc IN TOUCH 23© 2015 The Grossman Group David Grossman, Founder & CEO, The Grossman Group
  24. 24. www.yourthoughtpartner.com • Chicago-based boutique consultancy focused on internal and leadership communications, and training • The Grossman Group approach works to inspire and engage employees while helping organizations promote diversity and inclusion as part of their overall strategic employee communications planning. • Strategic business partners first, communication counselors second About us Your thoughtpartner. Always. We’re there for your everyday and your defining moments. 24 David Grossman, ABC, APR, Fellow PRSA Founder & CEO 312 N. May St. Suite 101 Chicago, Illinois 60607 312.850.8200 www.yourthoughtpartner.com/about-david Some of our client partners … © 2015 The Grossman Group @ThoughtPartner Some of our client partners …

×