1. How We Do It
What We Do
Business Improvement Team Responsibilities
How We Assure It
Improvement Framework Corporate
Management
Team EFQM
Accredited
Assessors
Council
Policies
10
National
Standards
of
Community
Engagement
Assurance
&
Improvement
Plan
Audit
&
Risk
Committee
External
Awards
Programme
Management
Performance
Indicators
Executive
Partnership
Committees
This Improvement Framework provides a
structured approach to change and
improvement. Through use and application it
will ensure that we improve our services and
get the right balance of quality, cost and
performance.
The framework provides the tools which allow
us to:
 grasp opportunities to be innovative and to
do things differently in the future
 do more together to achieve efficiencies
 monitor progress to ensure that we identify
and remove any barriers to achieving what
we have set out to do
The framework ensures that we:
 are self aware
 identify and use best practice
 review what we do and how we do it
 continuously improve
a Corporate Quality
a Corporate and CES Improvement
a Benefits Realisation
a Planning & Supporting
Transformational Change
a Efficiency & Value for Money
We Deliver
Results
We Secure
Efficiencies
We Review
Our Services
& Processes
We Evaluate
& Review
We Engage with
Staff, Customers &
Stakeholders
We Manage
Risk
We Lead
Innovation
We Plan
Our Business
We Use a Service
Review Toolkit