Report On Rediff Shopping

1. 2014 NOVEMBER 21

2. INTRODUCTION
Shopping.rediff.com is among the top India online shopping companies where daily thousands of customers visit to purchase different products. It is a one-stop solution that retails everything – from daily-needed objects to exclusive apparels manufactured by top international brands. A huge number of customers visit the site to purchase attractive gift hampers. The site is now dealing with more than 250 brands, both national and international to provide customers wide range of products from the house of top manufacturers.
The site owners follow only one mode of transaction- cash on delivery, in order to keep up good relation with clients. The owners often to help customers in purchasing expensive articles at considerable price introduce special deals or coupons. The site was introduced in the year 1999 and is operating quite successfully and creating loyal consumer base. Present visitor rate for the site is 89.1%. Shopping.rediff.com is a competitor of flipcart.com and junglee.com.
HISTORY
Rediff Shopping is an online marketplace, headquartered in Mumbai, India. The marketplace has products ranging from mobile phones, apparel & accessories up to home utility & electronics. Rediff Shopping mobile app is also now available for Java Platform, Micro Edition, Windows Store and Android users, provides users to access various product categories.
Rediff Shopping Offering lakhs of products from thousands of brands, Rediff Shopping is one of the leading online shopping sites in India. One can buy the latest clothes such as t-shirts online, gadgets, accessories, home decor items, car accessories etc. at just the click of a mouse, while sitting cozily at home. Known for providing an effortless, reliable, faster and convenient online shopping experience, Rediff Shopping brings you only the best products from all over the world.
With amazing discounts, offers and unbelievable deals, one can't get enough of this online shopping store that sells everything you could ever imagine including shoes online, toys, cosmetics, books, cameras, electronics, home appliances, mobile phones, mobile accessories, mobile chargers, mobile covers and cases, motorbikes, cars, car accessories and much more. The best part is that you can either choose to pay through our credible and easy transaction options involving debit cards, credit cards and EMIs or go for the unique facility of Cash on Delivery. We guarantee safe delivery of products to your doorstep in a very short time with utmost care through our well-connected network spread across the country .To make things easier, we have some of the best brands like Samsung, HTC, Canon, Reebok, Lenovo,

3. Apple, Blackberry, Micromax, Tissot, Nokia, Davidoff, Sony, Philips, Fastrack etc. listed under one roof. What's more, you can also use your mobile phones for online mobile shopping to buy any item while on the move. Lowest prices, best deals, on-time delivery and great customer service are our forte that make online shopping easier and better not only in India, but across the world with affordable shipping charges. Happy shopping!!!
Types of E-Commerce
Business-to-business (B2B) describes commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer. Contrasting terms are business-to-consumer (B2C) and business-to-government (B2G). B2B branding is a term used in marketing.
. Business-to-Consumer (B2C) describes businesses selling products and/or services to end consumers. Business-to-consumer activity exists both online and offline, but the acronym B2C has primarily been used to term transactions within e-commerce (online shops, online banking, travel services, online auctions etc.).
In a Business-to-Consumer E-commerce environment, companies sell their online goods to consumers who are the end users of their products or services. Usually, B2C E-commerce web shops have an open access for any visitor, meaning that there is no need for a person to login in order to make any product related inquiry.

4. Product Types
 Men`s LifeStyle
 Women`s LifeStyle
 Mobiles
 Electronics
 Computers
 Car Accessories
 Home & Decoration
 Kichen
 Books

6. Procedure for e-shopping
How to place an order
Steps to place your first order:
o For new users: You need to create a Rediff Shopping ID by signing up on Rediff Shopping homepage. You can use your Rediffmail ID or use any other email ID from other email service providers to register with us and place an order through Rediff Shopping
o For existing users : Click on Sign in found on the top of Rediff Shopping homepage
o Browse and find products you would like to buy
o Add the products to your shopping cart
o Proceed to check out
o Sign in with your Rediffmail shopping ID ( if you haven't already)
o Add or update your shipping address

7. o Provide payment details
o Review and submit your order
o Check your order status
Payment Options
 Modes of Payment available
You can pay by
1 COD - Cash on Delivery
 COD is cash on delivery facility wherein you can opt to make a payment of your order at the time of delivery.
 We offer COD facility for a wide range of products and delivery to a number of cities
 If you are unable to view COD option at the payment page, then we do not have COD service for that particular city and you are requested to change the delivery address or opt for a different payment option
 This payment option is not applicable on gifting orders.
2. Debit Card
 Visa
 Masters
 Meastro
3. Credit Card
 Visa
 Masters
 Diners
 Amex
 Net Banking (You can choose to pay by net banking for the listed banks available on the payment page.)
4. Rediff Gift Certificate
 A Rediff Gift Voucher is to be redeemed online on Rediff Shopping only.
 The voucher is to be used as a mode of payment at the time of making a purchase.
 The gift code is to be inserted in the box provided at the payment option page.
 The system shall update with the balance on the voucher
 The voucher needs to be redeemed before its expiry date.
 If the voucher is expired, the amount is forfeited and cannot be regenerated.

8. 5. DD or Cheque Payment
 If you would like to pay by demand draft (DD) or by cheque (CHQ) then you need to draw the DD or CHQ in the name of .Rediff.com India Ltd...
 Ensure that the cheque is crossed
 You need to mention the order number on the reverse along with your contact number and email- ID.
 You can either send the DD /CHQ to Rediff.com or you can send in a request a pick facility on the payment page.
6. EMI scheme
 EMI means Easy Monthly Installment is a scheme through which you can choose to pay the value of the order in three equal parts.
 This scheme is available only on ICICI Bank and Citibank credit cards.
 Your credit card would be charged for the order value and the same will be payable by you in 3 equal installments via 3 credit card billing statements
 No processing charges or interest charges applied on the payment made by EMI
 Post-dated cheques are not accepted.
7. Payment procedure for Gifting within / outside India
 If you are placing the order from India, you are required to make the payment via credit card, cheque, demand draft or net banking payment options. Gifting is not available for COD shopping transaction.
 If you are placing an order from outside India, you will be charged with the dollar equivalent of the Rupee price mentioned on the site
Transaction Security
o We adopt stringent security measures to ensure that critically sensitive information, such as your personal information and your credit card details are protected.
o All your personal information is encrypted before it is transmitted over the Internet. This guarantees that your information is inaccessible to any third party.
o We use industry-standard SSL (Standard Sockets Layer) Technology, which is used worldwide, for this data encryption.
o We are registered with VeriSign, a US-based Net Authentication Agency.
o Our servers are behind security firewalls to ensure maximum protection of your details.
o We follow strict in-house security guidelines for ensuring confidentiality of our shopper's information.

9. Competitors
 Direct Competitors
o Flipkart.com
o Jabong.com
o Myntra.com
o Snapdeal.com
o Amazon.in
o Ebay.in
o Naaptol.com
o Yepme.com
o Homeshop18.com
o Shopclues.com
o India times shopping
o Zovi.com
o Shoppersstop.com
o Futurebazaar.com
 Indirect Competitors
o All e-commerce website
Return & Refund Policy
o If you wish to change, modify or cancel your order, it can be done provided the product has not yet been shipped to you by the seller. To find out the shipping status, drop in a mail at shopsupport@rediff.co.in or simply log on to shopping.rediff.com. You will need to provide your name, email and order ID for registering your request.
o In the rare case of you receiving a defective, damaged, or a not-as-described product by the seller You must call or drop in a mail within 2 days from delivery of your product so we can help resolve the problem either by arranging for replacement or refund by the seller. To register your complaint, you need to provide your name, email ID, land line or mobile number and order ID.

10. You will need to return the unused product along with its original packaging with all the items included with the product within 7 days of registering your complaint.
o The following products shall not be eligible for return: Flowers, chocolates, cakes, mithai, dry fruits, vegetables, food items, perishable items, lingerie, or innerwear. We advise you not to accept delivery of such products that are damaged or not-as-described by the seller. In case of you receiving spoiled edible products you must call or drop in a mail within 2 days on receipt of your product so we can help resolve the problem. Products that do not apply to any warranty and/or return policy will be made specific in the product details section.
o For all products cancelled and/or returned, you will be given a credit for the same amount you have already paid. A refund is processed based on the mode of payment. Credit card refunds are done back to the credit card itself and will feature in the following monthly billing statement. Net banking refunds are done to the bank account you made the payment from. For Cash on delivery, Cheques and Demand Drafts, refunds are done in the form of pay orders, which will be delivered to the billing address.
Privacy Policy Rediff.com India Limited and its subsidiaries ("Rediff.com") respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by Rediff.com. You are advised to please read the Privacy Policy carefully. By accessing the services provided by Rediff.com you agree to the collection and use of your data by Rediff.com in the manner provided in this Privacy Policy. If you have questions or concerns regarding this statement, you should contact Rediff.com Customer Support Desk at shopsupport@rediff.co.inor call on +91 22-61820000. The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by Rediff.com or to the people that are not engaged, employed or managed by Rediff.com We want you to  feel comfortable using our web sites  feel secure submitting information to us  contact us with your questions or concerns about privacy on this site  know that by using our sites you are consenting to the collection of certain data WHAT INFORMATION IS, OR MAY BE, COLLECTED FROM YOU? We will automatically receive and collect certain anonymous information in standard usage logs

11. through our Web server, including computer-identification information obtained from "cookies," sent to your browser from:  web server cookie stored on your hard drive  an IP address, assigned to the computer which you use  the domain server through which you access our service  the type of computer you're using  the type of web browser you're using We may collect the following personally identifiable information about you:  name including first and last name  alternate email address  mobile phone number and contact details  ZIP/Postal code  demographic profile (like your age, gender, occupation, education, address and durables owned);  preferences and interests (such as news, sports, travel and so on);  financial information (like account or credit card numbers); and  opinions of features on our websites. We may also collect the following information:  about the pages you visit/access  the links you click on our site  the number of times you access the page You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account

12. Website background

13. Programming Languages

14. Reference
http://shopping.rediff.com/
http://shopping.rediff.com/customer-care/faq
http://www.rediff.com/w3c/policy.html
http://shopping.rediff.com/shopping/index.html
http://en.wikipedia.org/wiki/Rediff.com
http://www.anblik.com/list-of-top-30-online-ecommerce-shopping-sites-in-india/
http://en.ecommercewiki.info/glossary/b/b2c
http://financial-dictionary.thefreedictionary.com/B2C+E-Commerce
http://www.cio.com/article/2384809/e-commerce/15-ways-to-protect-your-ecommerce-site-from- hacking-and-fraud.html
http://www.mouthshut.com/product-reviews/Shopping-Rediff-com-reviews-925047546
http://www.couponraja.in/rediffshopping
http://w3techs.com/sites/info/rediff.com