managerial effectiveness,quality of effective managers, traits and behavior set of effective managers,productivity,decision making, steps in decision making,effective communication,how to communicate effectively in conflicts,ways for workplace communication effectiveness can increase productivity.

1. MANAGERIAL EFFECTIVENESS
Devika AK
Trimester 4, MBA
Rajadhani Business School.

2. Managerial effectiveness means the
managers are expected to manage the
employees in an effective way by
exhibiting the managerial and leadership
qualities, in order to achieve the individual
and group goals in an organization.
Through various management tools and
techniques.

3. Qualities of effective managers
According to Whetton and Cameron the key
skills are:
 Verbal communication.
 Managing time and stress.
 Managing individual decisions.
 Recognizing.
 Defining and solving problems.
 Motivating and influencing others.
 Delegating.
 Setting goals and articulating vision.
 Self awareness.
 Team building
 Managing conflicts.

4. Traits and behavior set of an effective
manager
Gives clear work instructions.
Praises others when they deserve it.
Willing to take time to listen.
Cool and calm most of the time.
Confident and self assured.
Understands the group’s problem.
Gains the group’s respect through personal honesty.
Fair to everyone.
Demand good work from every one.
Gains people’s trust.
Take leadership role.
Easy to talk.

5. PRODUCTIVITY
Productivity includes the managerial skill sets they are:
 Managerial skills.
 Technical skills.
 Human skills.
 Conceptual skills.
 Interpersonal skills.

6. Managerial skills: used to assist the organization in
accomplishing its goals by using abilities, experience,
knowledge, and perspectives to increase the productivity.
Technical skills: it is the “how to” skill that allow the
managers to complete the job. It’s the combination of formal
education, training, and on the job experience.
Human skills: it is an interpersonal and critical skill. mangers
with this skills understand the role, employee relationship,
empathy, trust etc.

7. Conceptual skills: it is the analytical ability and it helps the
managers to solve the problem in strategic manner.
Interpersonal skills: it is used to interact and communicate
with individuals. They are,
• verbal communication.
• non verbal communication.
• listening skills.
• negotiation.
• problem solving
• decision making.
• assertiveness.

8. Skills that allows the managers to be effective decision
maker are:
• Put the emotions aside.
• Weight out the pros and cons every time.
• Be willing to accept the consequences.

9. DECISION MAKING
It is an act of choosing between two or more course of action. Or it
involves choosing between possible solution to a problem. Decision
can be made through either an intuitive or reasoned process, or a
combination of both.
Intuition is usage of gut feeling about the possible course of action..
Reasoning is the usage of facts and figures for decision making.
Decision making approach
1. Systematic approach.
2. Rational approach.

10. What can prevent the effective decision making?
 Too much information.
 Too many people.
 Vested interest.
 Not enough information.
 Emotional attachments.
 No emotional attachments.

11. Steps in decision making
 Classifying the problem.
 Defining the problem.
 Specifying the answer to the problem.
 Deciding what is right rather than what is acceptable ,in order to
meet the boundary conditions.
 Building the decision into action.
 Testing the validity and effectiveness of the decision against the
actual course of event.

12. EFFECTIVE COMMUNICATION
It is a verbal speech or other methods of relying information that get a
point across. effective communication is talking in clear and simple
terms. It increases productivity in organizations, because it directly
influence the behavior of the staff.
Ways to communicate effectively in the workplace are:
Open meeting.
Emails.
Presentations.
Communication via training.
Display confidence and seriousness.
Use visuals.

13. HOW TO COMMUNICATE EFFECTIVELY IN
CONFLICTS?
 Place yourself on even ground.
Listen to other party.
Speak in calm and less voice.
Let them know you have heard their point and
understand their side.
Don’t try to finish the arguments at all costs.
Don’t try to get the last word in.

14. 5 ways workplace communication effectiveness
can increase productivity.
 Less misunderstanding.
Empowerment and transparency.
 Healthy culture.
Increased accountability.
Clear direction.