Revised presentation given at SCOCA in Piketon, Ohio, in September 2013. Includes KnowItNow24x7 as well as information on efficient uses of Google and Wikipedia (updated slides from previous presentations).

1. Ohio’s
Online
Reference Service
Helping Students
K through 12 and Beyond…

2. Don BoozerDon Boozer
KnowItNow24x7 Coordinator
support@knowitnow.org

3. What is
KnowItNow24x7?
StatewideStatewide
Online
Reference Service

4. What is
KnowItNow24x7?
StatewideStatewide
Online
Reference Service

7. 83%
Students
K-12K-12
+
Post-secondary

8. What is
KnowItNow24x7?
StatewideStatewide
Online
Reference Service

9. www.knowitnow.org

10. What is
KnowItNow24x7?
StatewideStatewide
Online
Reference Service

11. • Resources and information for
homework or research
• Suggestions for books to read
• Answers to satisfy general
curiositycuriosity
Reference Service

12. 830,000+
SessionsSessions
Since 2004

13. How does it work?

27. Five Things
To Know
About
KnowItNow24x7
About
KnowItNow24x7

28. #5
Entire Class vs. One-on-One
http://www.flickr.com/photos/library_of_congress/2163896074/

29. #4
Resources/
Information
vs.
Homework/Homework/
Tutoring
http://www.flickr.com/photos/stockholmtransportmuseum_commons/6515613405/

30. #3
Privacy Concerns
http://www.flickr.com/photos/statelibraryofnsw/2960116125/

31. #2
Your patience is appreciated
http://www.flickr.com/photos/australian-war-memorial/3526345203/

32. #1
We’re real people, too.
http://www.flickr.com/photos/bergen_public_library/5668966203/

33. http://provider.knowitnow.org
> Educator Materials

34. Thank you!
Questions?
KnowItNow24x7 is made available free-of-charge to all citizens and
residents of Ohio through a Library Services and Technology Act (LSTA)
grant from the federal Institute of Museum and Library Services (IMLS)
awarded by the State Library of Ohio.

35. And
now
for
something
for
something
completely
different

36. Googling & Wiki’ing
Getting the Most out of
Two of the
Internet’s Most Popular Sites

37. Who are we dealing with?

38. 70 offices… 40+ countries
For-profit company
Who are we dealing with?

39. 1 floor…
Who are we dealing with?
70 offices… 40+ countries
For-profit company
1 floor…
Non-profit

40. ALL public libraries in the United States
Operating Revenue$
$11 billion

42. GOOGLE IT
I’ll just…
GOOGLE IT

43. GOOGLE IT
Search Books
Scholar Patents
GOOGLE IT
Even More…
YouTube Images
Maps
News

45. Early 2012
Google Reader
Translated
Foreign Pages
iGoogle

46. Early 2012
Google Reader
Translated
Foreign Pages
iGoogle

47. 2013

54. What else
can we find out
about
Charles Brush
utilizing Google?utilizing Google?

58. Report on
manufacturing
industries in the
United States at
the eleventh
census: 1890

62. BRUSH FOUNDATIONBRUSH FOUNDATION
(The Encyclopedia of Cleveland History)
“The BRUSH FOUNDATION was established in 1928 in
Cleveland by CHARLES FRANCIS BRUSH, in memory of his
son, Charles F. Brush, Jr. (d. 1927). The foundation
supported the fledgling Maternal Health Assn. of Cleveland
(later PLANNED PARENTHOOD OF GREATER CLEVELAND,
PPGC) and played a significant role in the organization and
funding of the Intl. Planned Parenthood Federation (1949).”

63. After
that,
we
need a
cookie

64. www.powersearchingwithgoogle.com

66. Referral
tool…

67. Popular
culture…
12 printed pages

68. 14 printed pages
Popular
culture…

69. Old English
Ænglisc
Language study…

70. Finnish
Suomi
Language study…

71. Arabic
‫العربية‬
Language study…

72. Local
perspective…

73. Russian:
English:
2 pages
Local
perspective…
Russian:
17 pages

74. The Flip Side of

75. Wikipedians
• Over 18 million registered users
• 270,000 active users monthly• 270,000 active users monthly
• 91% are male
• 20% live in United States
• 59% are aged 17 – 40

77. Take control of
online identity…
Promote local
resources…

78. en.wikipedia.org/wiki/Help:Cheatsheet
en.wikipedia.org/wiki/Help:Editing
en.wikipedia.org/wiki/Help:Wiki_markup
en.wikipedia.org/wiki/Wikipedia:Training

79. Thank you!
Don Boozer
support@knowitnow.org
http://bit.ly/16p8c1w