What Great Bosses Know: Tips for New Managers You’ve been promoted –Congratulations! What are some essential tips and techniques you can use make your new role a success? In this short session gain several ideas you can implement immediately

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Donna Garcia
www.DonnaGarcia.net
“Be kinder than necessary, for everyone you meet is fighting some kind of
battle.” Plato

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Being a Manager

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being a manager
• Learn about the organizational culture
• Your success depends upon the success
of others
• Know, Involve and Build relationships
with your team
3

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being a manager
• Don’t underestimate your role as
Manager
• Praise in public and reprimand in
private
• Learn everything about your job and
your team members

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Being a manager
• Focus on the solution, not the problem
• Create a safe work environment
• Understand individual differences

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being a manager
• Set performance goals for you and your
team
• Manage Performance and give
Performance Reviews

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Set goals/objectivesSet goals/objectives
EvaluateEvaluate
Coach/ListeCoach/Liste
n/n/
ProvideProvide
feedbackfeedback
ManageManage
Managing PerformanceManaging Performance
CommunicateCommunicate

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SMART PERFORMANCE
GOALS
• Specific
• Measurable
• Actionable
• Realistic
• Time bound

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Everything we do involves communication.Everything we do involves communication.
How we begin our message can determine theHow we begin our message can determine the
outcome.outcome.
How we deliver the message can effect how theHow we deliver the message can effect how the
message is received.message is received.
Message received = Message intended.Message received = Message intended.

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Tips for communicating
• Say what you want, not what you
DON’T want
• Focus on the present or future not the
past
• Use ‘I’ more than ‘You’
• Focus on solution not problem

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communicate!!
• What?
• Task/activity, desired outcomes
• Why?
• WIIFT
• WIIFM
• When?
• Due date, final and check in
• How?
• Process

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Coach for Performance
• Listen
• Ask questions
• Playback and/or rephrase
• Give Feedback
• Get agreement

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Manage Performance
• Identify Performance Gaps
• Give Feedback
• Appreciative
• Constructive
• Agree on Action Plan
• How? Metrics?

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Evaluate performance
• Metrics
• Feedback
• Follow up

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Donna garcia
• Website: www.DonnaGarcia.net
• Blog: www.DonnaGarcia.net
• Email: DonnaMGarcia@verizon.net
• Twitter: DonnaGarcianj
• Linkedin: Donna Garcia
• Facebook: Donna M Garcia Associates

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Thank you!
“be kinder than necessary,for everyone you meet
is fighting some kind of battle.”
Plato
Plato
Plato
Plato