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1. VERBAL AND NONVERBAL
MESSAGES

2. INTRODUCTION
• Communication – verbal and non
verbal messages.
• Say something orally but body saying
something opposite.
• If both in line – more likely to be
trusted – eg: interview.

3. Verbal Messages in face-to-face
comm.
• Tone of voice - enthusiasm
• Pitch – natural and not forced
• Nervousness – speed and
space of words

4. Nonverbal messages in face-to-face
communication
• Appearance
• Eye contact
• Gestures
• Facial expression
• Body language

5. Verbal VS Nonverbal messages
• Verbal – use of
words – spoken
and written.
• Nonverbal –
accompanying
body language.

6. Nonverbal communication modes
• Touch
• Glance
• Eye contact
• Volume
• Proximity
• Gestures
• Facial expression
• Dress
• Posture
• Smell

7. 2 basic categories of nonverbal
language:
• Non verbal messages produced by
body.
• Non verbal messages produced by
setting (time, space, silence)

8. Importance of Non verbal
communication.
• To repeat verbal messages.(point when stating
directions)
• To accent verbal message.(verbal tone to indicate
actual meaning of words)
• Complement verbal message.(nod to reinforce
message)
• Regulate interactions (cues to when the other
person should speak)
• Substitute for verbal message.(finger to lips –
quiet, nod – yes)

9. Cultural Differences in non verbal
communication.
1. Appearance and dress-
all cultures – make
judgements

10. 2. Body movement
a) attitude –
facing / leaning
towards
b) emotional status
– tapping fingers,
jiggling coins

11. 3. Posture
a) bowing – not done in
US; shows rank in Japan
b) Slouching – rude in
most countries
c) Hands in pocket –
disrespectful in Turkey
d) sitting with legs
crossed – offensive in
Ghana, Turkey

12. 4. Gestures –
varies according to cultures
Acceptable in one’s culture
but offensive to another
Eg: pointing – US – index
finger; Germany – little
finger, Japan – entire
hand
counting – thumb – 1 in
Germany, 5 in Japan
Middle finger – 1 in
Indonesia

13. 5. Facial expressions –
identical but meaning
may differ.
a) Asian cultures –
suppress facial
expression.
b) Latin/Arabic –
exaggerate grief; Am
men hide grief
c) animated expressions –
lack of control.
d) too much smiling –
shallowness.

14. 6. Eye contact and gaze
a) Western – eye to eye –
positive – interest,
attention
b) Arabic – prolonged eye
contact – interest and
truthfulness.
c) Japan, Africa, Latin
Am,- avoid eye contact
– to show respect

15. 7. Touch
Basic message – protect,
support, disapprove (hug,
kiss, hit, kick).
a) USA – handshake –
common; hugs, kisses for
opposite sex or family –
intimacy.
b) Islamic and Hindu – don’t
touch with left hand;
Islam – don’t approve
touching (opp gender).
c) Asians – don’t touch
head (houses the soul)