Elizabeth Toman has over 10 years of experience in non-profit, technology, and healthcare sectors. She has a proven track record of forming and motivating teams, implementing processes to maximize efficiency, and communicating decisions. Her experience includes managing operations teams and budgets for large conferences with over 15,000 participants. She also has experience in strategic planning, systems implementation, and relationship building with donors and vendors.

1. Elizabeth Toman
6716 SchroederRoad #13 231.670.5011
Madison,Wisconsin 53711 eliza.toman@gmail.com
Summary
Results driven manager with strong leadership abilities, experienced in forming and motivating teams and
implementing processes in order to maximize efficiency. Excels at building bridges across departments, casting
vision and communicating decisions. Ten years of experience in the non-profit, technology and healthcare sectors.
Experience
Technology Specialist, pc/nametag 10/2015 – 04/2016
 Created a 2 year strategic plan for a comprehensive technological solution for meeting planners. Established
and standardized procedural systems for Sales Team. Interfaced with customers and led SaaS
implementation from event set-up to post-event reporting.
 Improved cross-departmental communication to provide better technology support for both internal and
external customers.
Associate Director of Operations – Systems, Urbana, InterVarsity 07/2011 – 08/2015
 Recruited, hired, trained and managed 11 member cross-functional team for the areas of Registration, City
Services, Materials Distribution, Volunteer Recruitment, and Technology Management for Urbana, a
triennial five day conference with 15,000+ participants, 1,800 staff and volunteers, 250 exhibiting
organizations, over 200 breakout sessions and a $10 million budget.
 Restructured and revised Operations Team positions to create a team that more efficiently met conference
needs. Trained and mentored Operations team leaders in the development of project plans for their areas.
 Facilitated structured organizational data governance process when building Urbana 15 Event Management
System (EMS). To ensure Urbana’s compliance with organizational priorities and policies, met with and
took stakeholder needs into account and balanced competing priorities of departments, including
Advancement, Collegiate Ministries, Finance, Human Resources, Information Technology and Legal over
an 18 month period.
 Improved and fostered communication between overall Urbana team, providing intuitive solutions to
multiply resources and refine conference experience.
 Planned and managed Operations budget of $3.5 million with primary responsibility for Systems budget of
$800,000.
 Led Operations Team Meetings, facilitating open communication and transparency to create effective
collaboration across six sub-teams.
 Established and maintained business relationships with software vendors for Urbana 12 and Urbana 15.
Evaluated and recommended new vendor for Urbana 15 EMS, saving organization significant time and
personnel resources. Had primary responsibility for the EMS, led vendor meetings, trained internal
customers, kept project on time and on budget.

2. Elizabeth Toman
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 Fundraised 20% of salary and benefits package. Developed and maintained donor relationships throughout
six-year tenure, regularly communicated, asked for increases and followed up on lapsed donors. Thanked
donors annually.
Development Administrator, Advancement, InterVarsity 03/2010 – 07/2011
 Collaborated with Research Team and ensured data sets allowed organization to accomplish its goals in
maintaining and growing relationships with constituents.
 Developed and updated contacts within Oracle based major donor system, regularly working with sensitive
and confidential information.
 Provided administrative assistance for Director of Development and National Advancement Officer Team.
Advanced relationships with senior leaders across departments of InterVarsity, representing the Director of
Development. Learned and incorporated strategies for aligning major donor interests with opportunities
with InterVarsity.
 Planned and oversaw logistics for Guest Program for InterVarsity’s National Staff Conference, whose
audience consisted of the Board of Trustees and major donors.
Infoline Assistant, Urbana 09, InterVarsity 04/2009 – 02/2010
 Trained 70 directors in scholarship distribution and managed scholarships within Urbana 09 EMS, with
$500,000 given to students. Standardized distribution and funds processing procedures with Finance Team.
 Planned onsite check-in to accommodate 16,000 participantsin 4 different locations; wrote training
materials and trained workers.
 Provided customer service to Urbana constituents through phone, email and mail.
 Managed team of 70 onsite at Urbana 09 to find solutions for over 700 people in a one day.
 Reconciled registration finances post-conference and made recommendations for future conferences.
Quality Assurance, Epic Systems Inc. 11/2006 – 02/2009
 Pioneered integration of two distinct and previously non-communicative applications, collaborating across
teams, and managing the relationships and testing for the final outcome.
 Orchestrated and implemented testing for new functionality for Benefits Engine within three applications.
 Achieved certification in multiple applications—Tapestry, Prelude, ADT.
Education
Grand Valley State University, B.S. Mathematics, 2006
Lansing Community College, Associates, 2004