6. WHAT IS TRUST…
TRUST IS BELIEVING IN SOMEONE
WITH YOUR HEART ,KNOWING THAT
HE WILL CHERISH IT AS A TREASURE
INSIDE HIM.
TRUST IS WHAT ALLOWS US TO
HAVE MEANINGFUL RELATIONSHIPS
WITH OTHER PEOPLE.
7. Self Trust
The first wave of trust-self trust- is all about
credibility.
It’s about developing the integrity, intent,
capabilities, and results that make us believable,
both to ourselves and to others.
And it all bolls down to two simple questions: Do I
trust my self? Am I someone others can trust?
Credibility has four building blocks, integrity,
intent, capabilities and results.
9. Core 1 - Integrity
Integrity means honesty, telling the truth, and in
the process, leaving the right impression.
Congruence, A person has integrity when there is
no gap between intent and behaviour….. when he
or she is the same-inside and out,
Courage, we must have the courage to do the right
thing even when it is difficult.
Openness inspires credibility and trust and trust.
A closed mind-set fosters suspicion and mistrust.
10. Core 2 - Capabilities
Our capabilities inspire the trust others, particularly when
they are speciality those needed for the task at hand. Our
capabilities also give us the self-confidence that we can do
what need to be done Capabilities include talent, Attitude,
skills, knowledge and style.
Talents: Talents are our natural gifts and strengths.
Attitudes: Attitudes represent our paradigms-our ways of
seeing as well as our ways of being towards work, life, learning,
our abilities and opportunities to contribute.
Skills: skills are our proficiencies, the things we can d well.
Knowledge; knowledge represents our learning, insight,
understanding, and awareness.
Style: style represents our unique approach and personality.
11. Core 3 - Results
In considering results, we always need to ask two
critical questions.
What results are we getting and how are we
getting those results?
To increase trust, we must effectively
communicate results so that people become
aware of them.
13. Behavior – 1 : Talk Straight
Talking straight can go a long way in inspiring trust.
The opposite behavior is to lie or to deceive.
The counterfeit behavior are beating around the bush,
withholding information, double- talk , flattery,
”technically” Telling the trust but leaving a false
impression and so on.
14. Behaviour-2: Demonstrate Respect
We must show respect, fairness, kindness, love, and
civility to individuals.
The opposite behaviour is showing disrespect, or not
showing people we care.
The counterfeit of Demonstrate Respect is to fake
respect or concern, or to show respect and concern for
some (those who can do something for you), but not
for all (those who can’t).
15. Behaviour-3: Create Transparency
This is about being open, real and genuine and
telling the truth in a way people can verify.
It’s based on the principle of honesty, openness,
integrity, and authenticity.
The opposite of this behaviour is to hide, cover or
obscure. It includes hidden agendas, hidden
meaning , hidden objectives.
The counterfeit of behaviour is illusion. It’s
pretending “seeming” rather than “being "making
things appear different than they really are.
16. Behaviour-4: Right Wrongs
This is more than simply apologizing. It’s making
up and doing what we can to correct the mistake.
This behaviour is based on the principles of
humility, integrity, and restitution .Its opposite is
to deny or justify wrongs, to rationalize wrongful
behaviour , or to fail to admit mistakes until we are
forced to do so.
The counterfeit behaviour is to cover up, trying to
hide a mistake, as opposited to repairing it.
17. Behaviour-5: Deliver Results
This behaviour grows out of the principles of
responsibility, accountability , and performance.
The opposite behaviour is perfuming poorly or failing
to deliver.
The counterfeit behaviour it is engaging in activities
instead of delivering g results.
The counterfeit is engaging in activities instead of
delivering results.
Results are always judged in rotation to exceptions . It
is important in each situation to define the results that
will build trust, and then deliver those results-
consistently, On time, and within budget.
18. THE IMPORTANCE OF TRUST
PRODUCTIVE RELATIONSHEEP ARE
BASED ON TRUST-OFTEN
UNRECOGNIZED AND TAKEN FOR
GRANTED.
IT”S RESOURCE THAT INCREASE WITH
USE ..
ENABLES COOR DINNATION WITHOUT
COERCION..
ENABLES COMMITMENT TO BE
UNDERTAKEN IN SITUATIONS OF HIGH
RISK…
19. FIVE FACETS OF TRUST….
BENEVOLENCE-confidence that one’s well being will
be protected by trusted party…
RELIABILITY-the extent to which one can count on
another person or group…
COMPETENCY-the extent to which the trusted party
has knowledge and skill…
HONESTY-the character , integrity and authenticity of
the trusted party…
OPENNESS-the extent to which there is no with
holding of information from others…
20. MS DHONI-BORN LEADER..
INDIA HAVE WON TWO WORLD
CUPS UNDER HIS CAPTAINSHIP.
WON THE PEPSI & MTV YOUTH
ICON OF THE YEAR.
HOLDS THE RECORDS FOR HIGHT
RUNS SCORED BY A WICKET
KEEPER.
BECAME THE FIRST INDIAN TO HIT
TEN SIXES IN AN ODI.
21. DHONI’S THE BEST TO TAKE INDIAN
CRICKET FORWARD’-VVS LAXMAN
“BY THE TIMME HE FINISHES HIS CAREER
HE WILL COMMANDA PLACE IN THE SAME
BREATH AS TENDULKAR”-MIKE HUSSEY
22. KIRAN BEDI..
INDIAN FIRST WOMAN POLICE
OFFICER.
SHE CONTROLLED TRAFFIC DURING
1982 ASIAN GAMES.
SHE DID’T HESITATE TO TOW AWAY
CARS.
SHE HAD BEEN CHALLENGED THE
CAR FROM PRIME MINISTER’S OFFICE
FOR WRONG PARKING NEAR CAR REPAIR SHOP.
23. I AUTHORIZED AND SUPPORTED SUCH ACTION BY MY STAFF.
I KNEW THAT I WILL BE TRANSFERRED WHEN I DECIDED TO LIFT THE PM” CAR
(FOR WRONG PARKING). I GAVEA THOUGHT TO IT AND DECIDED TO DO WHAT
WAS RIGHT THEN.
RECALLING HER INCIDENT SHE SAID……
WITHOUT BOTHERING ABOUT THE THREAT. MY SUB-
INSPECTORTOLDTHE DRIVER THATHE WILL HAVE TO PAY THE FINE,
COME WHAT MAY. THERE WASA BIT OF A RIOT THERE, BUT NOTHING
SERIOUS HAPPENED. THIS INCIDENTMADE POLICEMEN FEEL
EMPOWERFUL FEEL EMPOWERED. THEYFELT THEY
COULD TAKE ON POWERFUL PEOPLE.
MY SUB-INSPECTOR NIRMAL SINGH HAD
CHALLENGED A WRONGLY PARKED
CAR IN CONNAUGHT PLACE. THE DRIVER CAME
AND WARNED THE SUB-
INSPECTOR THAT THIS CAR BELONGED TO THE
PRIME MINISTER’S OFFICE.
24. THE SON’S TRUST ON FATHER...
HE IS ALWAYS WITH ME
THIS IS A TRUST….
HE ALWAYS FORGIVE MY
MISTAKES AND HELP ME
TO FIND OUT RIGHT WAY
OF MY LIFE….
25. EXAMPLE OF TRUST ON FRIENDS…
THE FRIEND TRUST IS VERY
INPORTANT TYPES OF TRUST..
FRIENDS ARE ALWAYS WITH IN
OUR LIFE..
FRIENDS ARE ALWAYS HELPS
HIM…