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GOOD.	
  SMART.	
  BUSINESS.	
  PROFIT.
TM	
  
Open	
  Disclosure:	
  Why	
  and	
  How	
  to	
  
Manage	
  Conflict	
  of	
  Interest	
  Disclosures	
  
April 30, 2015
Chelsie Chmela
Events Manager
Chelsie.chmela@ethisphere.com
847.293.8806
We	
  encourage	
  you	
  to	
  engage	
  during	
  the	
  Q&A	
  porKon	
  of	
  today’s	
  webcast	
  by	
  using	
  
the	
  chat	
  funcKon	
  located	
  within	
  your	
  viewing	
  experience.	
  	
  
	
  
HOST
QUESTIONS
RECORDING The	
  event	
  recording	
  and	
  PowerPoint	
  presentaKon	
  will	
  be	
  
provided	
  post	
  event.	
  	
  
3	
  
4
SPEAKING TODAY
	
  
	
  
Philip	
  Winterburn	
  
Chief	
  Product	
  Officer,	
  Convercent	
  
	
  
Marc	
  Leu	
  
Global	
  Head	
  of	
  Ethics	
  and	
  Compliance	
  Risk	
  Management	
  &	
  Planning	
  ,	
  Philip	
  Morris	
  
InternaKonal	
  
	
  
Charles	
  Pare	
  
Manager,	
  Compliance	
  Risk	
  Management	
  &	
  Planning	
  ,	
  Philip	
  Morris	
  InternaKonal	
  
	
  
	
  
OPEN DISCLOSURE: WHY AND HOW TO MANAGE
CONFLICT OF INTEREST DISCLOSURES
LIVE WEBINAR | APRIL 30, 2015
2
Introductions
Charles Pare
Manager, Compliance Risk Management & Planning
Philip Morris International
Philip Winterburn
Chief Product Officer
Convercent
Marc Leu
Global Head of Ethics and Compliance Risk Management & Planning
Philip Morris International
3
Background
4
What is a Conflict of Interest (COI)?
When an individual’s personal interests have the potential to interfere with their ability to
act objectively in the best interests of the company.
Other Jobs InvestmentsPersonal Relationships
Direct and indirect relationships (influence and sharing)
The downside of COIs:
•  Hard to detect
•  Tough for individuals to recognize/manage on their own
•  Escalate in likelihood/severity at executive levels
The opportunity with properly managed COI disclosures:
•  Easier to disclose than misconduct
•  Provide a first and ongoing interaction with compliance
•  Allow gap analysis and early insight to risk
•  Foster employee responsibility
é risk, ê employee trust and retention
5
Impact of COI
ê risk, é employee trust and retention
6
Managing the Process: The Traditional Ways
Annual certification,
free-form narrative
Hotline reporting
channel
The drawbacks:
•  One and done
•  Unstructured
•  Intimidating
•  Cumbersome
•  Follow-up action and
communication impaired
•  Impossible to analyze
•  Volume and scale issues
•  Difficult to ensure
consistency
7
Managing the Process: The New Way
Compliance
Human Resources
Management
Disclosure(s) & Update(s)
Real-Time Dashboard & Historical Reporting
Clearance/Conditions
Clearance/ConditionsDisclosures/Updates
8
Managing the Process: The New Way
Easy to comply, easy to manage, easy to report on
Employee perspective Admin perspective
9
Ensuring Success
•  Make it easy to comply
•  Make it easy to manage
•  Make it ongoing
•  Focus on clearance and conditions
•  Keep managers apprised
•  Provide picklists
•  Translate the intake
•  Close the communication loop
•  Mince words:
•  Disclose, not report
•  Save, not submit
•  Clear, not accept/reject
•  Disclose and manage, not investigate and sanction
Give employees ownership à shape and change behavior à
manage risk
10
Measuring the Impact
•  Richer data and insight (by region, job, nature of conflict, conditions, etc.)
•  Easier to act on
•  Better benchmarking
•  Continuous dialogue between employees and compliance
•  Drive participation and engagement
•  Validate with survey results
•  Easier, more informed investigation process
•  Less time spent on administrative tasks
•  Improve organizational justice, transparency and employee retention
What’s the cost and impact of not knowing
about and managing COIs?
11
Q&A
Thank You.
This webcast and all future Ethisphere webcasts are
available complimentary and on demand for BELA
members. BELA members are also offered
complimentary registration to Ethisphere’s Global
Ethics Summit and other Summits around the world.
For more information on BELA contact:
Laara van Loben Sels
Senior Director, Engagement Services
laara.vanlobensels@ethisphere.com
480.397.2663
Business Ethics Leadership
Alliance (BELA)
Friday, May 15 at 12:00 p.m. ET
Whistleblower	
  Best	
  Prac8ces:	
  What	
  do	
  Companies	
  and	
  
Business	
  Leaders	
  Need	
  to	
  Know?	
  
All upcoming Ethisphere events can be found at:
http://ethisphere.com/events/
PLEASE JOIN US FOR
www.la8namericaethicssummit.com	
  	
  	
  
	
  
Advanced	
  Early	
  Bird	
  Pricing	
  Ends	
  Today!	
  
15%	
  off	
  Discount	
  Code:	
  WEBCAST15	
  
THANK	
  YOU	
  

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Manage COI Disclosures with Real-Time Reporting

  • 1. GOOD.  SMART.  BUSINESS.  PROFIT. TM  
  • 2. Open  Disclosure:  Why  and  How  to   Manage  Conflict  of  Interest  Disclosures   April 30, 2015
  • 3. Chelsie Chmela Events Manager Chelsie.chmela@ethisphere.com 847.293.8806 We  encourage  you  to  engage  during  the  Q&A  porKon  of  today’s  webcast  by  using   the  chat  funcKon  located  within  your  viewing  experience.       HOST QUESTIONS RECORDING The  event  recording  and  PowerPoint  presentaKon  will  be   provided  post  event.     3  
  • 4. 4 SPEAKING TODAY     Philip  Winterburn   Chief  Product  Officer,  Convercent     Marc  Leu   Global  Head  of  Ethics  and  Compliance  Risk  Management  &  Planning  ,  Philip  Morris   InternaKonal     Charles  Pare   Manager,  Compliance  Risk  Management  &  Planning  ,  Philip  Morris  InternaKonal      
  • 5. OPEN DISCLOSURE: WHY AND HOW TO MANAGE CONFLICT OF INTEREST DISCLOSURES LIVE WEBINAR | APRIL 30, 2015
  • 6. 2 Introductions Charles Pare Manager, Compliance Risk Management & Planning Philip Morris International Philip Winterburn Chief Product Officer Convercent Marc Leu Global Head of Ethics and Compliance Risk Management & Planning Philip Morris International
  • 8. 4 What is a Conflict of Interest (COI)? When an individual’s personal interests have the potential to interfere with their ability to act objectively in the best interests of the company. Other Jobs InvestmentsPersonal Relationships Direct and indirect relationships (influence and sharing)
  • 9. The downside of COIs: •  Hard to detect •  Tough for individuals to recognize/manage on their own •  Escalate in likelihood/severity at executive levels The opportunity with properly managed COI disclosures: •  Easier to disclose than misconduct •  Provide a first and ongoing interaction with compliance •  Allow gap analysis and early insight to risk •  Foster employee responsibility é risk, ê employee trust and retention 5 Impact of COI ê risk, é employee trust and retention
  • 10. 6 Managing the Process: The Traditional Ways Annual certification, free-form narrative Hotline reporting channel The drawbacks: •  One and done •  Unstructured •  Intimidating •  Cumbersome •  Follow-up action and communication impaired •  Impossible to analyze •  Volume and scale issues •  Difficult to ensure consistency
  • 11. 7 Managing the Process: The New Way Compliance Human Resources Management Disclosure(s) & Update(s) Real-Time Dashboard & Historical Reporting Clearance/Conditions Clearance/ConditionsDisclosures/Updates
  • 12. 8 Managing the Process: The New Way Easy to comply, easy to manage, easy to report on Employee perspective Admin perspective
  • 13. 9 Ensuring Success •  Make it easy to comply •  Make it easy to manage •  Make it ongoing •  Focus on clearance and conditions •  Keep managers apprised •  Provide picklists •  Translate the intake •  Close the communication loop •  Mince words: •  Disclose, not report •  Save, not submit •  Clear, not accept/reject •  Disclose and manage, not investigate and sanction Give employees ownership à shape and change behavior à manage risk
  • 14. 10 Measuring the Impact •  Richer data and insight (by region, job, nature of conflict, conditions, etc.) •  Easier to act on •  Better benchmarking •  Continuous dialogue between employees and compliance •  Drive participation and engagement •  Validate with survey results •  Easier, more informed investigation process •  Less time spent on administrative tasks •  Improve organizational justice, transparency and employee retention What’s the cost and impact of not knowing about and managing COIs?
  • 17. This webcast and all future Ethisphere webcasts are available complimentary and on demand for BELA members. BELA members are also offered complimentary registration to Ethisphere’s Global Ethics Summit and other Summits around the world. For more information on BELA contact: Laara van Loben Sels Senior Director, Engagement Services laara.vanlobensels@ethisphere.com 480.397.2663 Business Ethics Leadership Alliance (BELA)
  • 18. Friday, May 15 at 12:00 p.m. ET Whistleblower  Best  Prac8ces:  What  do  Companies  and   Business  Leaders  Need  to  Know?   All upcoming Ethisphere events can be found at: http://ethisphere.com/events/ PLEASE JOIN US FOR
  • 19. www.la8namericaethicssummit.com         Advanced  Early  Bird  Pricing  Ends  Today!   15%  off  Discount  Code:  WEBCAST15