1. Press release
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o
Fiat Group Automobiles and Europ
Assistance are expanding their n
partnership and offering a portfolio of d
services across Europe a
y
• Fiat, Fiat Professional, Abarth, Alfa Romeo, Lancia and Jeep customers
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can take advantage of roadside rescue services for their car, the driver
5t
and passengers
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• The services are offered in seven European countries
Fiat Group Automobiles and Europ Assistance are consolidating their partnership in the roadside J
rescue area with a new European agreement: Fiat, Fiat Professional, Abarth, Alfa Romeo, Lancia
and Jeep owners can now take advantage of roadside rescue services for car, driver and u
passengers in seven countries.
n
Sealed in 1995 and renewed for a further four years today, the partnership with Europ Assistance
is now available in the Netherlands, Hungary, France, Germany, Switzerland and Portugal, in e
addition to Italy. It now covers over 80 percent of all Fiat Group Automobiles vehicles on the road.
With this agreement, FGA can now offer a full range of services to customers tailored to all needs
with coverage 24 hours a day, seven days a week, 365 days a year. These include: roadside
rescue in case of accidents or breakdown (including flat battery, lack of fuel or punctured tyre),
replacement car or alternative transportation to reach destination (taxi, train or air), in all the
foreseen cases and described in the vehicle’s on-board documents.
For Diego Pistone, Head of the Fiat Group Automobiles Parts&Service division for the EMEA
region: “The innovative services offered in partnership with Europ Assistance confirm the
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2. commitment and care with which Fiat Group Automobiles assists its Customers at every stage of
their vehicles’ lives. It is a complete range of services, representing the ideal solution for those
whose experience with cars is not limited to leisure time, but extends to their work activity, a
context where category-leading service is a must.”
For Richard Casnighi, Director of Automotive Sales for the Europ Assistance Group’s international
division, “the renewal of this Pan-European agreement will strengthen our privileged international
partnership with Fiat Group Automobiles and is part of a long-term strategy that aims to offer Fiat
Group Automobiles customers high-quality and increasingly innovative services to meet their
growing mobility needs”.
A Fiat Group Automobiles Customer Care mobile app will soon be available for this roadside
rescue service. Already available in Apple and Android stores for 15 European markets, a rapid,
geolocalised rescue services will also be available by July for Ciao Fiat Mobile, Lancia Everywhere
Mobile, Alfa Romeo InfoMobile, I am Jeep Mobile and Abarth 24h Mobile. In Italy, for example,
Europ Assistance can already be contacted from nearly all apps. Soon, Fiat Ducato Camper Mobile
and Fiat Professional Mobile will be launching rapid, geolocalised rescue services on their
platforms too.
In addition to receiving roadside assistance, all apps provide many other services, like help
searching for parking, vehicle warranty information and indication of the closest service centre.
Philippe Moucherat
Group Communication, Brand and CSR Director
Tel: +33 (0) 1 58 34 23 82
E-mail: pmoucherat@europ-assistance.com
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