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Revenue
Generation
Maturity Study
Webinar
WHAT IS GROWTH
TO YOUR BUSINESS?
OUR GROWTH MODEL IS FINE UNTIL...
Maintaining
a mobile
workforce
Invest in
brand
positioning
Removing
siloes
TIME TO FOCUS ON THE
FUNDAMENTALS
“COMPANIES MUST THINK AND ACT AS ONE TAKING A HOLISTIC VIEW OF COSTS
ACROSS THE FRONT OFFICE FUNCTIONS OF MARKETING, SALES AND CUSTOMER
SERVICE.”
Know your
customers
Understanding
the economic
curve
Rethinking
sales strategies
and model
Intentional
customer
service
Digital
Transformation
Maintaining
positive
cash flow
REVENUE GENERATION ENGINE
KEY ELEMENTS THAT IMPACT MARKETING’S ABILITY TO IMPROVE REVENUE
PERFORMANCE
Strategic Orientation
Customer
People & Skills
Budgeting
Culture
Technology
Analytics & Reporting
Job Design
Source: The Growth
Engine
Communication
Process
REVENUE MARKETING MATURITY
FRAMEWORK
• Marketing plan is not aligned
with bus objectives and rev
goals.
• Customer profiles available
but data not collected.
• Marketing Manager with Sales
Manager both report to MD or
COO.
• Marketing structure does not
support lead generation.
• Little alignment with sales.
• CRM not used as a mandate.
• Marketing automation or
email marketing tools used
for single drop campaigns.
• Annual marketing plan aligned with
bus plan limited alignment across
revenue
• Quarterly campaign plans in place
• Marketing Director reports to CEO
in parallel to other functions
• Roles and responsibilities well
defined.
• Sales and marketing have a
“revenue” relationship
• Staff compensation is not aligned
with revenue performance
• CRM and marketing automation
tools are integrated
• Multi-channel integrated
campaigns
• Marketing plan aligned with
business planning
• Quarterly campaign plans are
aligned with revenue objectives
and ROI expectations
• CMO is on the leadership
committee.
• The team’s compensation is
based on revenue and marketing
performance.
• Processes are well defined.
• Synergy between sales and
marketing
• CRM, marketing automation and
business intel systems exist and are
integrated.
• Repeatable, predictable and
scalable programs
• Traditional marketing (4Ps)
• Tactical
• Little data collection
• No customer personas
• Sales and marketing work in
silos
• Marketing in a “service” role
• No clear JDs
• Few or no processes
• Email marketing tool
• Focus on “branding” &
advertising
CRAWL WALK RUN LEAP
Reporting & Metrics:
CLV, retention rate, churn,
conversion rate, cost to acquire,
ROI, etc.
Reporting & Metrics:
Measured on costs &
number of activities
Reporting & Metrics:
# of leads sent to
sales
Reporting & Metrics:
• % and $ of leads
provided to sales
• Cost per lead
REVENUE
GENERATION
MATURITY STUDY
OVERVIEW OF RESPONDENTS:
• 121 survey responses (senior marketing leaders)
• 20 + industry sectors
• Company size 100 – 5000+ employee
• Majority $250M+
• APAC region
• The study examined how elements of Revenue
Generation Engine impact revenue performance and
marketing maturity
• Insights into “pulling” and “lifting” factors of revenue
performance across the different stages
• Most APAC organisations are at Walk (46.5%) and Run
(43%) stage of revenue marketing maturity.
• Most companies focused on growth oriented strategies!
CRAW STAGE: LIFTING VS PULLING FACTORS
FOR REVENUE MARKETING MATURITY
WALK STAGE: LIFTING VS PULLING FACTORS
FOR REVENUE MARKETING MATURITY
RUN STAGE: LIFTING VS PULLING FACTORS
FOR REVENUE MARKETING MATURITY
LEAP STAGE: LIFTING VS PULLING FACTORS
FOR REVENUE MARKETING MATURITY
PANEL DISCUSSION
BOOK ANNOUCEMENT
COMING IN AUGUST
CONNECT WITH LJUBICA & EVE
ON LINKEDIN FOR MORE INFORMATION..

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2020 Revenue Generation Maturity in APAC

  • 1.
  • 3. WHAT IS GROWTH TO YOUR BUSINESS?
  • 4. OUR GROWTH MODEL IS FINE UNTIL...
  • 5. Maintaining a mobile workforce Invest in brand positioning Removing siloes TIME TO FOCUS ON THE FUNDAMENTALS “COMPANIES MUST THINK AND ACT AS ONE TAKING A HOLISTIC VIEW OF COSTS ACROSS THE FRONT OFFICE FUNCTIONS OF MARKETING, SALES AND CUSTOMER SERVICE.” Know your customers Understanding the economic curve Rethinking sales strategies and model Intentional customer service Digital Transformation Maintaining positive cash flow
  • 6. REVENUE GENERATION ENGINE KEY ELEMENTS THAT IMPACT MARKETING’S ABILITY TO IMPROVE REVENUE PERFORMANCE Strategic Orientation Customer People & Skills Budgeting Culture Technology Analytics & Reporting Job Design Source: The Growth Engine Communication Process
  • 7. REVENUE MARKETING MATURITY FRAMEWORK • Marketing plan is not aligned with bus objectives and rev goals. • Customer profiles available but data not collected. • Marketing Manager with Sales Manager both report to MD or COO. • Marketing structure does not support lead generation. • Little alignment with sales. • CRM not used as a mandate. • Marketing automation or email marketing tools used for single drop campaigns. • Annual marketing plan aligned with bus plan limited alignment across revenue • Quarterly campaign plans in place • Marketing Director reports to CEO in parallel to other functions • Roles and responsibilities well defined. • Sales and marketing have a “revenue” relationship • Staff compensation is not aligned with revenue performance • CRM and marketing automation tools are integrated • Multi-channel integrated campaigns • Marketing plan aligned with business planning • Quarterly campaign plans are aligned with revenue objectives and ROI expectations • CMO is on the leadership committee. • The team’s compensation is based on revenue and marketing performance. • Processes are well defined. • Synergy between sales and marketing • CRM, marketing automation and business intel systems exist and are integrated. • Repeatable, predictable and scalable programs • Traditional marketing (4Ps) • Tactical • Little data collection • No customer personas • Sales and marketing work in silos • Marketing in a “service” role • No clear JDs • Few or no processes • Email marketing tool • Focus on “branding” & advertising CRAWL WALK RUN LEAP Reporting & Metrics: CLV, retention rate, churn, conversion rate, cost to acquire, ROI, etc. Reporting & Metrics: Measured on costs & number of activities Reporting & Metrics: # of leads sent to sales Reporting & Metrics: • % and $ of leads provided to sales • Cost per lead
  • 8. REVENUE GENERATION MATURITY STUDY OVERVIEW OF RESPONDENTS: • 121 survey responses (senior marketing leaders) • 20 + industry sectors • Company size 100 – 5000+ employee • Majority $250M+ • APAC region • The study examined how elements of Revenue Generation Engine impact revenue performance and marketing maturity • Insights into “pulling” and “lifting” factors of revenue performance across the different stages • Most APAC organisations are at Walk (46.5%) and Run (43%) stage of revenue marketing maturity. • Most companies focused on growth oriented strategies!
  • 9. CRAW STAGE: LIFTING VS PULLING FACTORS FOR REVENUE MARKETING MATURITY
  • 10. WALK STAGE: LIFTING VS PULLING FACTORS FOR REVENUE MARKETING MATURITY
  • 11. RUN STAGE: LIFTING VS PULLING FACTORS FOR REVENUE MARKETING MATURITY
  • 12. LEAP STAGE: LIFTING VS PULLING FACTORS FOR REVENUE MARKETING MATURITY
  • 13.
  • 15. BOOK ANNOUCEMENT COMING IN AUGUST CONNECT WITH LJUBICA & EVE ON LINKEDIN FOR MORE INFORMATION..