1. “All for libraries”
A study of job satisfaction in Cape
Town’s public libraries
Genevieve Hart
Department of Library & Information Science
University of the Western Cape
2. Background to study
• Began as senior class project
– Experience of a real research project from
beginning to end
– Then extended to all 6 districts
• Job satisfaction of interest
– to students
– & to me as library educator
• And to wider SA LIS context
3. Pressures on SA public libraries
• Years of neglect
• Uneven distribution: the densely populated “black”
townships & former apartheid-era homelands
underserved
6. Pressures on SA public libraries
• Years of neglect
• Uneven distribution: the densely populated “black”
townships & former apartheid-era homelands underserved
• Insecure status of public libraries in their local authorities
• Lack of appreciation of their value
9. Pressures on SA public libraries
• Years of neglect
• Uneven distribution: the densely populated “black”
townships & former apartheid-era homelands underserved
• Insecure status of public libraries in their local authorities
• Lack of appreciation of their value
• Huge increase in under-prepared school learners’ use of
public libraries < Hardly any school libraries
11. Pressures on SA public libraries
•
•
•
•
Years of neglect
Insecure status of public libraries in their local authorities
Lack of appreciation of their value
Uneven distribution: the densely populated “black”
townships & former apartheid-era homelands underserved
• Huge increase in under-prepared school learners’ use of
public libraries < Hardly any school libraries
• Inadequate human resources: numbers , qualifications,
competencies, professionalism.
12. Public library revival
2007+
• Government investigations
• Government grants: by 2013 (Mashatile2013):
– 44 new libraries
– 241 upgradings
– 1575 new staff contracts
• LIS Transformation Charter (6th draft 2009)
13. LIS Transformation Charter vision for
SA public libraries
• “forces for social cohesion and justice”
• “within reach of all”
• “places for everyone”
13
14. Research problem
Given the past turbulence & the promise of a
new vision for public libraries, how happy are
their staff?
17. Research questions
• What is the level of job satisfaction among the library
staff? And, how do levels vary according to variables
such as staff grade or district?
• What are the chief satisfiers and dissatisfiers?
• How committed are respondents to COCTLIS?
• Given the links between job satisfaction and
motivation and performance, what pointers for
library leadership and library educators can be
found to increase motivation?
19. COCTLIS
• 2000: Metro amalgamated 6 (?) library
systems (under different authorities)
• Now 104 “branches”
• 6 districts
20. City of Cape Town LIS (COCTLIS)
study
• 141 staff members
across all 6 library
districts
• Semi-structured
questionnaire/interview
21.
22. Respondents
Type of library
Total
%
Historically advantaged /
City-wide
11
8%
Community
94
67%
communities?
Regional
36
26%
Advantaged communities
51
36%
Disadvantaged
90
64%
Grand Total
141
100%
disadvantaged
Grand Total
Total
%
141 100%
24. Overall levels of satisfaction with job
• 60% satisfied
• 21% strongly satisfied
• No significant differences
across variables found
Except
• District 2 has significantly
more respondents reporting
satisfaction & strong
satisfaction than District 4
where far more chose to be
“neutral”.
27. BUT!
• 23% “might be” looking for another job
• 19% don’t see themselves working in COCTLIS
in 3 years
• 40% would accept a job outside COCTLIS with
same pay/benefits
28. Spearman Rank testing
• Correlation: job dis- satisfaction & workplace
“restlessness”
• People who are less satisfied are found to be:
– significantly less proud of their workplace
– more likely to be looking for another job
– more open to job offers!
29. What satisfies you?
Top 6
1.
2.
3.
4.
5.
6.
Pleasure in giving good service
Community building
Interacting with diverse range of people
Working with children & school pupils
Daily variety
Ongoing learning
30. • “This isn’t a job – it’s a passion!”
• “Making a difference – giving courage”
• “There’s always something new to learn”
31. What makes you dissatisfied?
•
•
•
•
•
•
Difficult customers
Restrictive & uneven allocation of resources
Rigid bureaucracy/red tape
Unfair pay structures
Lack of recognition from City
Delinquent staff
32. • “Gangsters loitering in the library”
• “We’re glorified administrators – we do everything
but library work”
• “Bureaucracy discourages me – I want to burn it!”
• “Children’s librarians are under stress. I find it painful
to defend myself – they say you just chat”
33. Conclusions
• Good news for public libraries in CT
– Weathered the turbulent years ?
• And for South African public librarianship?
• Mixed findings on organisational commitment
– Implications for quality of service?