This document discusses listening skills and provides information about Habiba, a 4th year B.Sc. (Agri) student. It defines listening, describes active listening skills like acknowledging and paraphrasing, and explains how good listening makes a great first impression. The document also discusses why listening is important, keys to becoming a better listener like focusing and not talking too much, and different types of listening like informative, critical, and empathetic listening. Finally, it notes that most people spend 45% of their communication time listening but are generally poor listeners.
3. Listening is….
Receiving a message from a speaker.
Processing that message to make sense of out it.
Responding to show understanding of what the
speaker’s mean.
What it’s not: is “waiting patiently for your turn to
talk!”
4. Active Listening Skills
Acknowledgment
Use signals to convey you’re listening
Paraphrase
Repeat what you’ve heared
Probing
Ask more questions
Attending
Ask open ended questions
5. Making A Great First Impression
By demonstrating good listening skills.
By focusing on the needs of other person.
By being sincere.
You’ll be remembered.
6. Why it is important to be a good
listner?
You could miss important information that will
negatively affect the outcome of the work you do.
You could misunderstood particular tasks that you
do at your job.
7. Keys to Becoming a Better Listner
Key#1
Create a list of all things that you must
complete for the day. This will help you to stay
focused.
Key#2
Listening for the detail when someone is
speaking to you. E.g if you are in the meeting take
coping notes that will help you to refer back to them
with clarity.
8. Key#3
Don’t talk as much as you listen.
If you are busy “expressing yourself” , you’ll fail to
listen what others are saying.
• Before becoming a good communicator you should
must be a good listner.
9. Types of Listening
1. Informative listening
It is name we give to
situation where the listner’s primary concern is to
understand the message.
2.Critical Listening
It is also called “Evaluative
listening” in which listner listen to the speaker with
the intention to evaluate & judge, forming an opinion
about what is being said.
10. 3.Biased listening
It happens when the listener has
preconceived notions about the speaker and listen
only what he wants to, typically misinterpreting what
the other person says.
4.Appreciative listening
It is type of supportive
listening in which listner listen to the speaker with full
praise. It is a type where listner gains pleasure and
satisfaction.
11. 5.Emphathetic listening
It is a listening with the
intent to really understand what speaker feels. When
you are being truly empathetic, you actually feel what
speaker is feeling.
6.Therapeutic listening
It is listening where, the
listner has the purpose of not only empathizing with the
speaker but also to use this deep connection in order to
help the speaker, understand, change or develop in
some way.
It is healing process in which person reveals her
suppressed feelings & life experience to a supportive
listener.
12. 7.Slective listening
We normally listen to only when
it is important or compulsory. We do not pay heed to
other topics or issues which we think are not relevant
in the speech.
8.Active listening
Where listener listen to the
speaker with complete attention and gives positive
body language like nodding head and leaning
forward. It is also known as “Focused Listening”.
13. Participation in Communication
A typical study points out that many of us spend 70
to 80 percent of our waking hours in some form of
communication. Of that time, we spend about 9 percent
writing, 16 percent reading, 30 percent speaking,
and 45 percent listening. Studies also confirm that
most of us are poor and inefficient listeners.
