2. Worlds Largest Home Improvement Retailer
Leading Omni-Channel Strategy
More Traffic Than Any Online Destination in the
Home and Garden Category
4. If You Don’t Measure it,
You Can’t Improve it
Customer reviews
Repeat purchases
Products searched
Click through rate
Inventory turnover
Conversion rate
5. Customer Service = Customer Satisfaction
Immediate online customer support
24/7 solutions
Social media management teams
Digital messaging
6. There’s no place like Home
Home Depot profile registration
Personalized content
More relevant ads
Connecting the consumer to the brand
Increased loyalty
7. The Best MobileHome You’ll Find
Home Depot app
Unique innovative technology
Bringing the customer a new shopping experience
8. Home Grown Advertising
Search for a star concept
Employee made ad
Save costs
Promote winning ad online
10. TechnologicalToolbox
$4 billion a year in online sales
Ecommerce is rapidly advancing
Retain consumers through innovation
Evolve technologically to stay ahead