This document provides tips and strategies for empowering individuals to communicate their uniqueness and stand out. It discusses how external factors like technology are changing communication needs and encourages readers to embrace change by leading with their authentic selves. The document suggests readers start by understanding their communication style and strengths using a personality assessment. It then provides body language exercises and tips for feeling confident and asserting oneself in professional interactions through open, expansive stances known to influence perceptions of power and influence.
3. www.UQPower.com.au
CHANGE IS GOING TO HAPPEN
YOU CAN CHOOSE TO LET IT HAPPEN TO YOU
OR YOU CAN
Make It Happen
AND LEAD THE WAY!
UQPower.com.au#StartWithU
9. Stand in 2 circles one inside the other
•My life story…
•A passion I have outside of work is…
•I love working here because…
•My favourite book / movie at the moment is…
A GAME
OF FOCUS
10. YOUR WHY
• The contribution to myself
• The contribution to my partner
• The contribution to my family (& pets)
• The contribution to my friends
• The contribution to my workplace
• The contribution to my community
11. Despite all this change one constant has remained
the same – the ability to influence, engage, inspire,
relate and build rapport. Ie:
The ability to
communicate
THE ONE CONSTANT
12. So how do you effectively communicate
in times of VUCA (volatility, uncertainty,
complexity and ambiguity)?
13. You have to #startwithU by believing in U and your message.
If you don’t believe, no one else will because your body will tell
them so - every one can spot a phoney!
THE BODY NEVER LIES
14. - 7% of meaning is in the words that are spoken
-38% of meaning is paralinguistic – the way we say it
-55% of meaning is in body language & expression
WHY YOU MUST BECOME FLUENT
IN A SECOND LANGUAGE
15. Today is the day
to flex your
Body
Language
Power
16. Humans and animals express POWER through open,
expansive body language.
A chimpanzee asserts his dominance by pushing out his
chest. In a boardroom, the executive leans back into
their chair and seems to use the space around them.
New scientific research has
discovered that these ‘power
poses’ also produce feelings
of power.
Body Language
17. A study at Columbia and Harvard universities
found when 42 participants were asked to either hold a
power pose or a contractive, low-power pose for 2 minutes
that the power poses stimulated hormones linked to
feelings of power. It also the stress hormone cortisol.
Plus, high-power posers reported feeling significantly more
“powerful” and “in charge” than
low-power posers did – allowing
them to perform better.
Power Posing
20. In your upcoming job interview, presentation, negotiation,
meeting, or any situation that you need greater levels of
confidence and power – follow these scientifically proven tips on
how to feel in charge:
•Hold power poses before an interaction
•Expand yourself as big as possible and practise this for 2
minutes.
•Stand on your toes, reach your arms up and out.
•Walk up and down a hallway, stand tall, and swing your arms.
•Sitting at your desk, put your feet up and stretch your legs. Put
your hands behind your head with your elbows pointing out.
•Avoid touching your face and neck, and don’t cross your arms.
•Avoid anything that makes you smaller, like hunching your
shoulders, as it represents powerlessness.
Strike a Pose
21. • Feet parallel
• Knees pushed back, not locked
• Invisible string from crown of head
• Hands relaxed by your side
• Using Gestures
Body Language Practice
31. You don’t need to learn your UQ (Uniqueness Quotient),
you were born unique.
All you have to do is unlearn being boring, bland and
ordinary.
www.UQPower.com.au
33. • No right or wrong scores, no style is better
than another.
• One high score (4 pts or more) strong
preference
• Two high scores (within 2 pts) may lead with
preferred style and can draw from others
• Three close scores will lead with a preferred
style, may have developed from experience
• Equal scores in all four styles highly
adaptable, may appear inconsistent to others
PSCI Scoring
34. THE DIRECTING STYLE
Liabilities
• Impatient with those
working too slowly
• Lone ranger
• Can be judgmental
• Tendency to dominate
others
• Difficulty trusting others
with work
• Need to be in control
causes frustrations
Strengths
• Fast paced, quick
thinkers
• Focus on action
and results
• Decisive
• Takes responsibility
• Natural leaders
• Visionary, big picture
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
35. THE PRESENTING STYLE
Liabilities
• May not always be
taken seriously
• Poor operational
follow through
• Easily bored
• May overpromise
and underdeliver
• Would rather talk
than listen
• Does not manage
time well
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
Strengths
• Knows how to have fun
• Always up, energetic
• Communicates easily
• Motivates others
• Lots and lots of ideas
• Enjoys/prefers new
projects
36. THE MEDIATING STYLE
Liabilities
• Likes privacy, may be
difficult to get to know
• Focuses on people issues
over business progress
• Reluctant to correct
difficult people problems
• Doesn’t like risk taking
• Doesn’t care for surprises
• May avoid centre stage
Strengths
• Subtle, gentle, indirect
and inclusive
• Good listener
• Expert
• Loved by everyone
• Champion of others
• Encourages others
through appreciation
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
37. Strengths
• Likes people, not
large groups
• Confident if facts
are known
• Likes to give advice
• Very thorough
• Fair and unbiased
• Enjoys structure
Liabilities
• Difficult to stop pursuing
perfectness
• Fear of mistakes creates
time consuming tasks
• Tends to be critical
• Worries a lot
• Slow to embrace new
THE STRATEGIZING STYLE
Developed by CoachWorks International Dallas, Texas USA for Corporate Coach U International. Copyright 1995. Version 2005. All rights reserved.
38. Appreciating your style and others
1. The top three positive characteristics of my style are…
2. The strength I admire most in the opposite style is…
3. I feel most like myself, comfortable in my style when…
4. I feel least like my style, out of my comfort zone when…
5. Given the people I work with I will need to adapt my style by….
6. Draw a poster demonstrating the value your unique style brings to the success of
your team.
39. U must CHANGE
U must GROW
U must GET UNCOMFORTABLE
Time to be UP Yourself?
UQPower.com.au#StartWithU
40. Tips on how to introduce yourself
Download Free Video Tutorial here
http://www.uqpower.com.au/_blog/uqtv/post/how-to-answer-what-do-you-do-with-power-and-a
Notes de l'éditeur
Meet Ruth
The reason for the descrepencies highlighted above lies in the intangible brand value and the intelectual capital within the company.
Meet Ruth
1.35pm Building Rapport and Engaging People The rapport phase is the opening of any successful facilitation or presentation. Quality interactions are only achieved when are truly engaging and building rapport with your audience. Building rapport and creating a climate of trust and understanding allows you to prepare the audience for the delivery of your content. Rapport is vital in all forms of communication and essential for conducting effective presentations and facilitating successful workshops, sessions, group work. In the role of facilitator, your task is to persuade and influence so the audience prefers your solution or idea over what they may have been doing in the past.
John Grinder and Richard Bandler researched how expert communicators were able to build rapport. They found that people like people who are like themselves. Rapport is established by pacing. Pacing is the process of matching and mirroring the verbal, para-verbal and body language of the other person to create likeness and similarities which creates rapport. Being in rapport means being alike both verbally and non verbally.
Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s – today he spends his time researching, writing, and consulting as Professor of Psychology at UCLA. His work featured strongly in establishing early understanding of body language and non-verbal communications.
His research provided the basis for the widely quoted and often much over-simplified statistic for the effectiveness of spoken communications.
Here is a more precise (and necessarily detailed) representation of Mehrabian's findings than is typically cited or applied:
7% of message pertaining to feelings and attitudes is in the words that are spoken.
38% of message pertaining to feelings and attitudes is paralinguistic (the way that the words are said).
55% of message pertaining to feelings and attitudes is in facial expression (and body language).
The main thing to remember is that the formula applies to communications of feelings and attitudes not just any communication.
One of the best ways to build rapport if you don’t know the attendees is to use universals. Universals are statements that are ‘true’ for all members in the audience, general statements that are universally accepted.
Here you are setting the scene or the big picture. For example:
We live in a world that…..
Have you ever found yourself in a situation where…..?
Have you noticed how ……..is happening more often today?
10.36am
10.36am
10.36am
10.00am desired outcomes of the day
10.36am
8.45am Outline of the agenda for the day, housekeeping and ground rules
8.55am Group introductions and participant outcomes for the day
From your pre- work sheet
List your top three personal values (ie: things that must be in your life, relationships and work that are of importance to you. Eg: honesty, creativity):
9.35am It’s important to note before we get started that there are no right or wrong answers with this tool. The PCSI has been used with several thousand people who have validated its efficacy. Remember that it identifies the style you lead with as preferred but there is no correct style. I ask that you do not copy and distribute the PCSI tool/form as it is copyright and should not be duplicated without permission. Once we’ve completed the tool and you’ve added up your responses you will see if you have a strong preference for one or two styles. Knowing your style can help you to: Recognise your tendancies
Build on your strengths
Identify and appreciate the style of others, and
Improve the way you communicate with each other.
Let’s begin. Please turn to the page (3) with the four boxes identified as Parts 1-4 and follow the instructions. Once you have completed this process and added up all the checks or circles you have for each Part please wait before turning the page. This should only take you 5-10 minutes.
How did you go? The highest total is usually the one that best describes you. Although your scores may be closer in more than one Part, most people find that they match just one or two types. Now take a look at the next pages and review the description of your preferred style. We all use all of these styles to some degree depending on the situation, but generally we have a clear preference for one or two. Choose the style that you have the highest score for, or if a couple are close, the one that feels most like you. Remember there is no correct style and we can all draw on all the styles.
The PCSI recognises preferences, behaviours and emotions and can also be used to help to identify development gaps.
It’s important to note before we get started that there are no right or wrong answers with this tool. The PCSI has been used with several thousand people who have validated its efficacy. Remember that it identifies the style you lead with as preferred but there is no correct style. I ask that you do not copy and distribute the PCSI tool/form as it is copyright and should not be duplicated without permission. Once we’ve completed the tool and you’ve added up your responses you will see if you have a strong preference for one or two styles. Knowing your style can help you to:
Recognise your tendancies
Build on your strengths
Identify and appreciate the style of others, and
Improve the way you communicate with each other.
Let’s begin. Please turn to the page with the four boxes identified as Parts 1-4 and follow the instructions. Once you have completed this process and added up all the checks or circles you have for each Part please wait before turning the page.
Now I ask you to take the PCSI and complete the adjective list as per the instructions.
Check all answers that apply. Remember there are no right or wrong answers and it does not matter how few or many ticks you have
Don’t think too long about each word, use your first thought this will yield the best result
Use the scoring guidelines at the bottom of the page to determine your style.
This should only take you 5-10 minutes.
Write up everyone’s scores on the flipchart
How did you go? The highest total is usually the one that best describes you. Although your scores may be closer in more than one Part, most people find that they match just one or two types. Now take a look at the next pages and review the description of your preferred style. We all use all of these styles to some degree depending on the situation, but generally we have a clear preference for one or two. Choose the style that you have the highest score for, or if a couple are close, the one that feels most like you. Remember there is no correct style and we can all draw on all the styles.
Write up everyone’s scores on the flip chart
Form into groups sort out how many (show of hands) break them into groups.
In order for us to understand other people’s communication styles, we first need to understand our own.
Hand out 3 handouts on spotting styles
The most challenging relationships in a team are those that are diagonally opposite.
Get groups to present back at about
Each group 2 mins
10.09am Page 1-2
Write responses on a flipchart.
Then get out the tell and ask laminex sheets and have them get up and line up (Before showing the slide)