This document discusses listening skills and their importance. It defines listening as actively concentrating on what is heard and processing the information, which is different from simply hearing. The document outlines the types of listening skills, including discriminative, pretense, selective, and active listening. It describes effective listening as thoughtfully absorbing information and providing feedback through questions. Barriers to listening such as distractions, attitudes, and habits are also discussed. The document provides techniques to improve listening, including focusing, being aware of verbal and non-verbal cues, having an open mind, and asking clarifying questions.
2. Introduction:
Listening comes first
Difference Between Hearing & Listening
Definition of Listening & Listening Skills
Importance of Listening Skills
Types of Listening Skills
Effective Listening
Features of Listening
Process of Listening
Techniques of Listening Skills…
Much more
3. The First and the Foremost communication skill that we
learn in our lives is nothing but “LISTENING”
Listening Comes First
LISTENING
SPEAKING
READING
WRITING
4.
5. Difference Between Hearing & Listening…
Hearing:
o Hearing is simply the act
of perceiving sound by
the ear.
o Hearing occurs with or
without your consent
Listening:
o Listening is an action where
you choose to actively
concentrate on what you
hear.
o In listening your brain
processes the information
into knowledge.
“Listening is not the same as hearing and hearing is not the same as
listening.”
6. What is Listening?
The process of receiving,
constructing meaning from , and
responding to spoken and/or non-
verbal messages; to hear
something with thoughtful
attention.
7. What are Listening Skills?
Listening Skills are
the ways to help you
listen something
more effectively.
8. Importance of Listening Skills
oAn attentive listener stimulates better
speaking by the speaker
oA good listener learns more than an
ordinary listener.
oA good listener learns to detect prejudices,
assumptions and attitudes.
oCommunication is not complete without
effective listening.
10. o Discriminative listening- It involves identifying the
difference between various sounds. It also enables one to
differentiate between familiar and unfamiliar language.
o Active Listening-Active listening is a communication
technique used in counseling, training, and conflict
resolution. It requires that the listener fully concentrate,
understand, respond and then remember what is being said.
11. o Pretense Listening- It involves more hearing than listening. It
means pretending through facial expressions that one is
listening when actually one is not.
o Selective Listening- It involves selecting the desired part of
the message and ignoring the undesired part of the message.
12. Effective Listening…
Effective/Active Listening Is Actively Absorbing The
Information Given To You By The Speaker, Showing
That You Are Interested.
It Can Also Include Providing The Speaker With The
Feedback, By Asking Relevant Questions So The
Speaker Knows The Message Is Received.
13. In active listening, it is important to learn, to
summarize and reflect smoothly, without
appearing to mimic or repeat back in a robotic
fashion. Useful phrases are:
"As I understand it, what you are
saying is ...."
"So your point is that ...."
15. Benefits of Effective Listening
o Enhances Productivity
o Improves Relations
o Avoids Conflict
o Improves Understanding
o Improves Negation Skills
o Helps You Stand Out
o People Will Appreciate It
16. o Physiological Barriers
1) Hearing Impairment
2) Speaking Thinking Rate
o Environment Barriers
1) Physical Distractions
2) Message Overload
o Attitudinal Barriers
1) Prejudices
2) Preoccupation
3) A Casual Attitude
4) Egocentrism
Barriers To Effective Listening
17. o Poor Listening Habits
1) Faking Attention
2) Listening Only for Facts
3) Avoiding Difficult & Uninteresting Material
19. Features of Listening
oListening is a mental activity.
oIt improves by consciousness and concentration.
oIt is a skill as it can be improved by experience.
oNon-verbal communication also helps in listening.
oListening stimulates speaking.
oListening involves paying close attention to the
sounds that come in way of communication.
20. Process of Listening
2.Understanding 3.Remembering
1.Receiving
5.Responding4.Evaluating
21. It refers to the respond caused by sound waves stimulating
the sensory receptors of the ear; it is physical response.
It is the stage at which you learn what the speaker means
“The thoughts and emotional tone.”
1.Receiving
2.Understanding
22. It is important listening process because it means
that as individual added message to the minds
storage bank.
It consists of judging the message in some way.
3.Remembering
4.Evaluating
23. This stage requires that the receiver complete the process
through verbal and/or nonverbal feedback; because the
speaker has no other way to determine if a message has
been received.
This stage becomes the only overt means by which the
sender may determine the degree of success in transmitting
the message.
5. Responding
24. Techniques of Listening Skills
oFocus on key-points.
oBeing aware of both verbal and non-verbal messages.
oListen with an open mind.
oAvoid false attention and pretending to listen.
oWait for the speaker to pause to ask clarifying question.
oBe attentive, but relaxed.
27. Rules of Good Listening
oStop talking
oStop thinking
oRemove Distractions
oDo not let your Mind Wander
oDo not Pre-judge
oBe Patient
oEmpathize with the speaker
