1. Small but mighty
experimenting on behalf of a large organization
1

2. $53.1 billion operating revenue
9.3 million members
174,259 employees
48,701 nurses
16,942 physicians
38 hospitals
618 medical offices
Oregon
California
Washington
Colorado
Georgia
Mid-Atlantic
Washington DC,
Maryland, Virginia
Hawaii
© 2014, Kaiser Permanente Innovation Consultancy 2

3. © 2014, Kaiser Permanente Innovation Consultancy 3
Started as a team of 3, first of
it’s kind experiment.
Still small, but mighty
team of ten.
2003 2014

4. Dana: Design Research
Katherine: Architecture
Nicole: Operations
Christi: RN, Hosp Admin
Laura: Design Research
Scott: RN, Clinic Admin
Melissa: UX Design
Mary: Industrial Design
Mike: Brand Strategy
Chris: Process, IT
© 2014, Kaiser Permanente Innovation Consultancy 4

5. 2003 Now
Our diverse portfolio
© 2014, Kaiser Permanente Innovation Consultancy 5
Hospital based
innovations
Build design
capabilities
Insights
projects
Behavior change
& Total Health

6. Are good at:
• Small, safe steps
• Operations
• Leveraging existing resources
• Convening
© 2014, Kaiser Permanente Innovation Consultancy 6
Large organizations:
Struggle with:
• Risk
• Fresh perspective
• Developing new capabilities
• Agility and speed

7. © 2014, Kaiser Permanente Innovation Consultancy 7
How we help our organization experiment:
Sometimes we need a fresh
perspective on a gnarly
issue.
Other times, it’s getting
something real, quickly on
the table.
Other times, it’s about taking
the first steps so that others
can take a leap.

8. Sometimes we need a fresh
perspective on a gnarly
issue.

9. 2013 COLLABORATION
REDWOOD
Workplace Safety Insight ExhibitRedwood: Social Care & Aging Insights

10. Workplace Safety!
Exploratorium
Designed a space to safely
congregate and playfully
interact with the sensitive and
sometimes controversial
Workplace Safety insights.
Invite
Interaction
Encourage
Connection
Inspire Exploration
Celebrate
Culture
© 2014, Kaiser Permanente Innovation Consultancy 10

11. See your organizational
partners as evangelists.
Don’t just give them an insights
doc. Give them things they need
to move the organization.
© 2014, Kaiser Permanente Innovation Consultancy 11

12. Start the story telling
early.
Don’t wait for the deliverable.
Shifts in outlook take time.
© 2014, Kaiser Permanente Innovation Consultancy 12

13. Other times, it’s getting
something real quickly on
the table.

14. Healthy Families
Just home screen.Project Move: Resource Locator Annual Make-A-Thon
Patient Room of the Future

15. Project Move !
Resource Locator
Build to learn and show our
organization the possibilities.
This pilot leverages local
resources to inspire our
member’s to move more.
© 2014, Kaiser Permanente Innovation Consultancy 15
Set time
to explore
Start small to
prove value
Pull don’t
push

16. Be strategic with your
discretionary time.
Take advantage of things you
have complete control over.
© 2014, Kaiser Permanente Innovation Consultancy 16

17. Show, don’t tell.
And involve them in the raw stuff
- so that they can understand the
process.
© 2014, Kaiser Permanente Innovation Consultancy 17

18. Other times, it’s about taking
the first steps, so that others can
take a giant leap.

19. Innovation Catalysts: building capabilitiesNKEplus: human-centered implementation

20. 9
Designed a human-centered approach to
implementing and spreading a service
design concept in the hospital setting
that focused on people & practice, not
just the ideas.
NKEplus (Nurse
Knowledge Exchange)
© 2014, Kaiser Permanente Innovation Consultancy 20
First hand
experimentation
Shared
understanding
Customization and
ownership
Celebrate small
successes

21. If you’re gonna play.
Really play.
Don’t stop at your first solution.
© 2014, Kaiser Permanente Innovation Consultancy 21
40+
approaches and
tools
4
key approaches
for scale.

22. Set the conditions.
Embrace humble beginnings.
© 2014, Kaiser Permanente Innovation Consultancy 22

23. © 2014, Kaiser Permanente Innovation Consultancy 23
What large organizations need:
Sometimes we need a fresh
perspective on a gnarly
issue.
Other times, it’s getting
something real, quickly on
the table.
Other times, it’s about taking
the first steps so that others
can take a leap.

24. Parting Thoughts

25. Recognize the
latent needs of the
humans in a large
organization.
© 2014, Kaiser Permanente Innovation Consultancy 25

26. Create pull. And create
things that allow others
to create pull on your
behalf.
© 2014, Kaiser Permanente Innovation Consultancy 26

27. Bring joy when you
“show up”
© 2014, Kaiser Permanente Innovation Consultancy 27

28. Thank you!
Mike Lin
Innovation Specialist
michael.c.lin@kp.org
@cl459lin
Mary Katica
Lead Designer
mary.k.katica@kp.org
Learn more about the Innovation Consultancy
at www.kpinnovation.org