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Connect, Engage and 
Take Decisions 
Opportunities and Challenges of Telemedicine 
Implementation 
Lars Kalfhaus | Oslo, 03. November 2014
The Market … 
Now is the time!(?) 
The Telemedicine Promise & 
Challenges
The Market …
Telemedicine 
eHealth 
mHealth 
mHealth = Telemedicine reloaded
Worldwide Market Size and Growth 
(US$ millions) 
research2guidance; March 2013
Main Professional and non-Professional Target Groups 
research2guidance; March 2013
Market Potential by Therapeutic Area 
research2guidance; March 2013
Market Potential revisited 
Commissioner Tonio Borg, 04 April 2014 
IDF, Diabetes Atlas 6th edition, 2013 
Research2guidance; March 2013 
Internal data 
• mHealth market by 
2017: €5,7 bn 
• Preventable costs 
from better chronic 
disease management 
and efficiency gains: 
> €140 bn (in 2013) 
€0,4 bn 
mHealth Market 
2013
Now is the time!(?)
Fundamental Global Trends 
Josep Valor; IESE 
Lars Kalfhaus (for QS)
Fundamental Global Trends - SOCIAL 
SOCIAL
Fundamental Global Trends - SOCIAL
Fundamental Global Trends 
- SOCIAL 
250,000 members
Fundamental Global Trends - SOCIAL
Fundamental Global Trends 
MOBILE
Fundamental Global Trends - MOBILE 
Devices Regions
Fundamental Global Trends – BIG DATA 
BIG DATA
Fundamental Global Trends – BIG DATA
Fundamental Global Trends – BIG DATA
Fundamental Global Trends – BIG DATA 
US Department of Labour 
Wipro Applying Thought
Fundamental Global Trends – QUANTIFIED SELF 
QUANTIFIED SELF
Fundamental Global Trends – QUANTIFIED SELF
Fundamental Global Trends – QUANTIFIED SELF 
Nothing new for people with diabetes! 
With the 
installed base of 
medical devices 
Today > 500.000 
data points 
This 
Week 
> 3.500.000 
data points 
… Norway
The Telemedicine 
Promise & Challenges
No Significant Improvements in Diabetes Management 
Diabetes 
related drugs 
and medical 
devices 
320 OADs 
150 Insulins 
10 GLPs 
> 200 Med. Dev. 
… despite access to and availability of 
innovative pharmacological treatment options
Cost Burden as a Consequence of Suboptimal Diabetes 
Management 
Severe 
x24 
Moderate 
Mild 
General Population 
x2 
x6 
Kaiser Permanente 
Plan de Chronicos Navarra 
• Promote health living, 
prevention and good 
health 
• Avoid disease progression 
and comorbidities 
• Find adequate balance and 
tools for integrating self-care 
and professional care 
Costs
The Promise of Telemedicine 
Value = Health outcome 
Cost of delivering the outcome 
• Prevention 
• Early detection 
• Quality of Life 
• Prevention of complications 
• Less hospitalization 
• Slower disease progression 
• Faster recovery 
• Fewer recurrences ... 
… the enabling technology platform 
Michael Porter; Redesigning Helathcare
Access, equity, quality 
and cost effectiveness 
Better health is the goal, not more 
or less treatment 
The Goal 
Michael Porter; Redesigning Helathcare 
Global Observatory for eHealth Series – Volume 2; who.int
Personalized Diabetes Management Cycle – Enabled by 
Technology 
Ceriello et al; Diabetes as a case study of chronic disease management with a personalized approach: the role of a 
structured feedback loop; Diabetes Res Clin Pract. 2012 Oct
Key Considerations 
… on the way to fully capture the Telemedicine promise 
Organizational 
Business Telemedicine Legal 
Political
Business Considerations … 
New Business Models needed 
• Glocalization 
• Interoperability 
• Co-creation 
• Integration 
• Pricing and revenue 
models
Organizational Considerations … 
PWC – EIU; mHealth
Organizational Considerations … 
• Process and cultural change on how care is 
delivered 
• Alignment of KPIs and incentive schemes for 
healthcare workers 
• Development and acceptance of new study 
designs (beyond classical clinical evidence) to 
assess effectiveness
Political Considerations … 
• Willingness to engage in co-creation and overcome 
classical barriers and role definitions between 
stakeholders 
• Build confidence and trust between all stakeholders 
• Coherent policy making that encourages competition 
centered around patient value over the entire care 
cycle
Legal Considerations … 
… technology changes faster than legal 
and regulatory framework 
• Data protection, patient safety and privacy is a top priority 
• Regulatory aspects: Medical Devices (classes) boundary 
between MD and non regulated products – interoperability 
between the two 
Changes in contractual framework especially public sector 
procurement and tender legislation
To Sum Up … 
• The business potential of Telemedicine could be far 
greater than generally estimated 
• It will require (and enable) fundamental 
restructuring of healthcare delivery 
• Co-creating and collaboration between stakeholders 
will be key in a value-creation approach on what the 
technology should accomplish
2B Kalfhaus Opportunities and Challenges of Telemedicine EHiN 2014

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2B Kalfhaus Opportunities and Challenges of Telemedicine EHiN 2014

  • 1. Connect, Engage and Take Decisions Opportunities and Challenges of Telemedicine Implementation Lars Kalfhaus | Oslo, 03. November 2014
  • 2. The Market … Now is the time!(?) The Telemedicine Promise & Challenges
  • 4. Telemedicine eHealth mHealth mHealth = Telemedicine reloaded
  • 5. Worldwide Market Size and Growth (US$ millions) research2guidance; March 2013
  • 6. Main Professional and non-Professional Target Groups research2guidance; March 2013
  • 7. Market Potential by Therapeutic Area research2guidance; March 2013
  • 8. Market Potential revisited Commissioner Tonio Borg, 04 April 2014 IDF, Diabetes Atlas 6th edition, 2013 Research2guidance; March 2013 Internal data • mHealth market by 2017: €5,7 bn • Preventable costs from better chronic disease management and efficiency gains: > €140 bn (in 2013) €0,4 bn mHealth Market 2013
  • 9. Now is the time!(?)
  • 10. Fundamental Global Trends Josep Valor; IESE Lars Kalfhaus (for QS)
  • 11. Fundamental Global Trends - SOCIAL SOCIAL
  • 13. Fundamental Global Trends - SOCIAL 250,000 members
  • 16. Fundamental Global Trends - MOBILE Devices Regions
  • 17.
  • 18. Fundamental Global Trends – BIG DATA BIG DATA
  • 21. Fundamental Global Trends – BIG DATA US Department of Labour Wipro Applying Thought
  • 22. Fundamental Global Trends – QUANTIFIED SELF QUANTIFIED SELF
  • 23. Fundamental Global Trends – QUANTIFIED SELF
  • 24. Fundamental Global Trends – QUANTIFIED SELF Nothing new for people with diabetes! With the installed base of medical devices Today > 500.000 data points This Week > 3.500.000 data points … Norway
  • 25. The Telemedicine Promise & Challenges
  • 26. No Significant Improvements in Diabetes Management Diabetes related drugs and medical devices 320 OADs 150 Insulins 10 GLPs > 200 Med. Dev. … despite access to and availability of innovative pharmacological treatment options
  • 27. Cost Burden as a Consequence of Suboptimal Diabetes Management Severe x24 Moderate Mild General Population x2 x6 Kaiser Permanente Plan de Chronicos Navarra • Promote health living, prevention and good health • Avoid disease progression and comorbidities • Find adequate balance and tools for integrating self-care and professional care Costs
  • 28. The Promise of Telemedicine Value = Health outcome Cost of delivering the outcome • Prevention • Early detection • Quality of Life • Prevention of complications • Less hospitalization • Slower disease progression • Faster recovery • Fewer recurrences ... … the enabling technology platform Michael Porter; Redesigning Helathcare
  • 29. Access, equity, quality and cost effectiveness Better health is the goal, not more or less treatment The Goal Michael Porter; Redesigning Helathcare Global Observatory for eHealth Series – Volume 2; who.int
  • 30. Personalized Diabetes Management Cycle – Enabled by Technology Ceriello et al; Diabetes as a case study of chronic disease management with a personalized approach: the role of a structured feedback loop; Diabetes Res Clin Pract. 2012 Oct
  • 31. Key Considerations … on the way to fully capture the Telemedicine promise Organizational Business Telemedicine Legal Political
  • 32. Business Considerations … New Business Models needed • Glocalization • Interoperability • Co-creation • Integration • Pricing and revenue models
  • 33. Organizational Considerations … PWC – EIU; mHealth
  • 34. Organizational Considerations … • Process and cultural change on how care is delivered • Alignment of KPIs and incentive schemes for healthcare workers • Development and acceptance of new study designs (beyond classical clinical evidence) to assess effectiveness
  • 35. Political Considerations … • Willingness to engage in co-creation and overcome classical barriers and role definitions between stakeholders • Build confidence and trust between all stakeholders • Coherent policy making that encourages competition centered around patient value over the entire care cycle
  • 36. Legal Considerations … … technology changes faster than legal and regulatory framework • Data protection, patient safety and privacy is a top priority • Regulatory aspects: Medical Devices (classes) boundary between MD and non regulated products – interoperability between the two Changes in contractual framework especially public sector procurement and tender legislation
  • 37. To Sum Up … • The business potential of Telemedicine could be far greater than generally estimated • It will require (and enable) fundamental restructuring of healthcare delivery • Co-creating and collaboration between stakeholders will be key in a value-creation approach on what the technology should accomplish