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Monitoring and Evaluating Scale-Up:
Methodological and Programmatic
            Challenges




   EXPANDING FAMILY PLANNING OPTIONS
BACKGROUND
Studying SDM Scale Up
      (2007-2012)
• 5 year prospective, multi-site,
  comparative study of process
  and outcomes of scaling up a FP
  innovation (SDM)

• Uses ExpandNet/WHO model for
  planning, monitoring and
  research
Scaling up SDM®



Democratic Republic of Congo
Guatemala
India (Jharkhand)
Mali
Rwanda
SDM: From Research to Practice


                                                              Scale-Up
                                                Integration   Case Studies
                                                  Studies     2007-2012
                                   Operations   2005 - 2007
                                    Research
                                   2003- 2005
                   Pilot Studies
                   2000-2004

Method Concept &
  Efficacy Trial
   1999-2002
Why monitor and evaluate
               SDM scale up?
                                            E
• Guide scale-up process
• Maintain stakeholder
                             Evidence(+)        Evidence (+)
  momentum and
                             Practice (-)       Practice (+)
  accountability
• Assess whether scale up                                      P
  is achieved
  (outcome/impact)           Evidence (-)       Evidence (-)
                             Practice (-)       Practice (+)
• Contribute to growing
  evidence base of scaling
  up, with focus on M&E
Beyond SDM…Rigorous monitoring and
evaluation of scale up
   Theory-based methods and tool kit to study
    scale up process and outcomes, including:

                 Research questions and
                  hypotheses
                 Logic model, indicators,
                  benchmarks
                 Access data base/reporting forms
                 Baseline/endline instruments
                 Quality assurance tools
MONITORING & EVALUATION OF
SCALE UP: DESIGN, DATA SOURCES
AND INDICATORS
WHO/Expandnet
    Scale up
  Framework



• Ensures that ‘systems’ are not forgotten
• Evidence to guide strategic choices and adjustments
• Encourages participatory approaches with multiple
  stakeholders
• Creates consciousness of rights and equity issues
• Offers common scale up language
SDM Scale Up Logic Model                                              Scaling Up
                                                                       Strategy
Problem: Gap in availability & access to SDM services

 INPUTS             PROCESS                OUTPUTS                   OUTCOMES
 • Staff            • TA for systems       • Providers               • Provider
 • Partners           adjustment             trained                   competency
 • Funds            • Advocacy             • Clinics offering        • Awareness
                    • Capacity               SDM                       and use
 • CycleBeads
                      Building             • Demand                  • Availability of
                    • QA –                   oriented IEC              quality
                      monitoring &         • Supportive                services
                      supervision            partners/               • Supportive
                                             stakeholders              policies
                                           • Systems
                                             Harmonization

                   Impact: increased sustained availability of SDM
Operationalizing Scale Up

1.   Iterative,
     participatory
     process with
     stakeholders to
     select indicators
                                     BEGIN
                                     WITH
2.   Set baselines and              THE END
     targets based on               IN MIND
     indicators
Defining success in scale up

Availability of quality SDM services at national,
       sub-national, organizational level



  Availability of quality SDM services at SDPs



               Provider capacity
Monitoring benchmark
              scale-up indicators



                                    Automated country-level and
Develop scale up   Develop Access
                                     donor reports for program
   indicators        data base
                                           management
SDM scale-up monitoring data base,
      Microsoft Access 2007
Data sources
                   M&E and Case Study


                                                   Event tracking
                        Guided discussions           (timelines)
    Semi annual        with staff (quarterly)
benchmark monitoring

                                                Individual interviews
                       Community surveys &        with stakeholders
   Most Significant     facility assessments
 Change (MSC) story                                  (1-3 times)
     collection             (1-2 times)
     (1-2 times)
M&E Tool Kit for SDM Scale Up
                   • Benchmark tables
                   • FP service statistics
  Monitoring &     • Access data base
   supervision     • Staff discussion guides
          tools    • Event tracking (timelines)
                   • Knowledge Improvement Tool
                   • Client follow-up Interviews

                   • Household survey instruments
                   • Facility Assessment tool
Evaluation tools   • Provider interview guide
                   • Most Significant Change (MSC) story
                     collection
Quality Assurance Tools

Provider Refresher     Client Follow Up
Most Significant Change stories…
     start with a question




 “Looking back over the last year, what do you
 think was the most significant change you have
 experienced as a result of SDM being offered in
 your community?”

 And ask why
Most Significant Change (MSC)
Provides different type of
                                      Action
information to document and
improve scale-up
• Scale-up process and outcomes
                                     Learning
   not detected by quantitative
   monitoring
• Unanticipated processes/effects     Stories
   of scale up
• Meanings of scale-up process and
   outcomes to partners,
   stakeholders, communities
• Intangible aspects of scale up
   (advocacy, leadership, gender
                                      PROJECT
   equity, informed choice)
                                     ACTIVITIES
Sample Evaluation Questions:
             Scale-Up Outcomes
               • What is the experience of women and men with
Client           SDM when scaled-up? (Knowledge, attitudes and
                 use)
               • Is SDM offered correctly by providers?
Service        • How does SDM introduction influence quality,
provision        availability and use of overall family planning
                 services?
               • To what extent has SDM been integrated into
System           training, IEC, procurement and distribution, and
integration      HMIS? Is it included in norms, protocols and
                 guidelines?

Resource       • What is the level of resources dedicated to SDM?
mobilization
Sample Evaluation Questions:
             Scale-up Process

Resource team          • Do user organizations assume the roles,
                         responsibilities and ownership of the
                         resource team during scale-up process?
Advocacy/              • What is the role of SDM champions? What
Dissemination            strategies work best?

Organizational choices • Has SDM been offered outside traditional
                         public sector service delivery?
MONITORING & EVALUATION
“RESULTS” TO DATE
Baseline Stakeholder Interviews:
Health/FP program managers and policy
makers in Guatemala (n=20)
Political commitment    Yes, SDM already integrated (norms, training,
to SDM scale up         materials)
Political factors in SDM Some not convinced a natural method can be modern
scale up                 and effective and demand is sufficient demand. FBOs
                         and community based NGO networks strong
                         supporters
SDM                     Aware of SDM (but lack specifics, esp. efficacy)
knowledge/attitudes
Ability of MOH to       Within their mandate. If there is demand, they will
manage SDM scale up     support it.

Integration of SDM      Not yet. If high SDM ‘demand proved’ it would be
into annual planning/   integrated.
budgeting processes
Baseline Provider interviews/facility assessments
in Rwanda (n=155 and n=109)
 SDM integration      • 2/3 of providers have seen protocols
 into                 • Most unfamiliar with norms (newly introduced in Rw)
 norms, guidelines, p
 olicies
 Status of SDM        • 60% of providers have offered SDM (42% in last 3
 services               months)
                      • 70% have been offering SDM between 1-5 years
 Correctness of       • Most providers offer SDM competently, do not find SDM
 SDM info               counseling difficult

 Service delivery     • Providers only have 4-10 min for counseling on FP – not
 environment            enough
 Status of SDM        • 91% of visited facilities offering FP offered SDM.
 services               CycleBeads found in most.
                      • Only 17% of facilities displayed FP info (SDM/LAM are
                        integrated into IEC)
Process Tracking Tool: Events Timeline

           FAM project                                                    SDM
             begins.                                                   extended
            Rwanda is            SDM
                             included in                               in UNFPA
            picked as
          focus country     performanc                                  zone (full                DHS
                               e-based           Training of          integration               2010, incl
                               finance          trainers for           of SDM in        FP      udes SDM
    SDM                                             PSI                 Rwanda) community-
included in                 mechanism
                                                                                      based
MIS family                                                    National
                                                                                   distribution
  planning             SDM            Pre-service           training of
 registers,                                                                          starts in
                     included            training         trainers with
client cards                                                                       Rwanda, in
                      in mini-          activities           the MOH
 and report                                                                          cluding
                        DHS               begun            (1 trainer/2
 templates                                                                            SDM
                                                             districts)



  March    October        May    July    July Novembe Februar Februar               March         June
  2007      2007          2008   2008    2008  r 2008 y 2009 y 2010                 2010          2010
Jharkhand: Snapshot of
 Progress Toward Benchmarks




• SDPs that        • Public or private   • SDM & LAM in
  include FAM as     orgs including        IEC activities,
  part of the        FAM in-service        materials &
  method mix         training              mass media


1250               4                     5
(60%)              (67%)                 (100%)
Performance benchmarks: Jharkhand
                    Selected Indicators                as of Jan 2011
Proportion of SDPs with SDM in method mix            1250/2100 (60%)
Providers trained                                    6700/15,000 (47%)

No. of resource orgs                                     3/8 (38%)
SDM included in key policies, norms, protocols           2/3 (67%)
SDM in pre-service training                              Initiated
Public or private training orgs include SDM in in-       4/6 (67%)
service training
Commodities in logistics & procurement systems          In progress
SDM in IE&C materials                                   5/5 (100%)
SDM in HMIS                                                 1/2
SDM in surveys (DHS)                                 Under discussion
Funds leveraged for SDM                               $196,000 (est’d)
Availability of SDM: FP Service Statistics

                                          Jharkhand Six Districts
           40000
                                                                           Addt'l 3 Districts
           35000

           30000

           25000                 No Data Av'l for Gumla
           20000

           15000
                     First 3 Districts
 # users




           10000

            5000

               0
              April'08          Sept              FEB              JULY             DEC'09            MAY     OCT




                              Tubectomy     NSV     I U D (C T)   Oral Pill Users   Condom      SDM    LAM


                                                                                     Jharkand service data, through Jan 2011
Monitoring SDM Uptake
                          during Scale Up

                                         Jharkhand Six Districts
          4000

          3500

          3000

          2500
                                                                  Addt'l 3 Districts
          2000
# users




          1500
                     First 3 Districts
          1000

          500

             0
                 April'08        Aug      DEC'08   APRIL    AUG         DEC'09         APRIL   AUG   DEC'10


                                                      SDM    LAM


                                                                        Jharkand service data, through Jan 2011
SDM availability: Phased scale up
       Jharkhand, India

                          Phase 1, started Jan 2008
                          Pop: 3,765,983

                          Phase 2, started Feb 2010
                          Pop: 2,755,023


                          Phase 3, started Nov 2010
                          Pop: 5,520,869
SDM availability: Phased scale up
  Democratic Republic of Congo
2003 - 2008
2008 - 2010
None




              Health Zones
               in the DRC
SDM Integration Progress
            Policy Environment - Vertical Scale Up
                         (June 2011)
              Norms &     Training    Supervision   Health Info      Supply      Budget line-
             procedures   curricula                  Systems      Distribution      CBs

DRC

Mali

Rwanda

India

Guatemala
SDM Integration Progress
        Service Coverage – Horizontal Scale Up
                     (June 2011)
                 % SDPs offering           5 year goal
                 SDM (Jan 2011)           (% of country)

DRC                   93%                     75%
Mali                  84%                     90%
Rwanda                84%                     95%
India                 60%             50% of Jharkhand’s 22
                                          million pop)
Guatemala             48%               (3 demonstration
                                   departments, 1/6 of country)
Proposed indicators for “graduation”
     from technical assistance
• Accomplishment of
  benchmarks
• Complete transfer of
  responsibility to resource
  organizations for all vertical
  and horizontal elements
• Sufficient level of ownership
  within and across key FP
  actors/champions and key
  subsystems
Rebecka Lundgren
Institute for Reproductive Health
Georgetown University
lundgrer@georgetown.edu


 www.irh.org

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Monitoring and Evaluating Scale-Up: Methodological and Programmatic Challenges

  • 1. Monitoring and Evaluating Scale-Up: Methodological and Programmatic Challenges EXPANDING FAMILY PLANNING OPTIONS
  • 3. Studying SDM Scale Up (2007-2012) • 5 year prospective, multi-site, comparative study of process and outcomes of scaling up a FP innovation (SDM) • Uses ExpandNet/WHO model for planning, monitoring and research
  • 4. Scaling up SDM® Democratic Republic of Congo Guatemala India (Jharkhand) Mali Rwanda
  • 5. SDM: From Research to Practice Scale-Up Integration Case Studies Studies 2007-2012 Operations 2005 - 2007 Research 2003- 2005 Pilot Studies 2000-2004 Method Concept & Efficacy Trial 1999-2002
  • 6. Why monitor and evaluate SDM scale up? E • Guide scale-up process • Maintain stakeholder Evidence(+) Evidence (+) momentum and Practice (-) Practice (+) accountability • Assess whether scale up P is achieved (outcome/impact) Evidence (-) Evidence (-) Practice (-) Practice (+) • Contribute to growing evidence base of scaling up, with focus on M&E
  • 7. Beyond SDM…Rigorous monitoring and evaluation of scale up Theory-based methods and tool kit to study scale up process and outcomes, including:  Research questions and hypotheses  Logic model, indicators, benchmarks  Access data base/reporting forms  Baseline/endline instruments  Quality assurance tools
  • 8. MONITORING & EVALUATION OF SCALE UP: DESIGN, DATA SOURCES AND INDICATORS
  • 9. WHO/Expandnet Scale up Framework • Ensures that ‘systems’ are not forgotten • Evidence to guide strategic choices and adjustments • Encourages participatory approaches with multiple stakeholders • Creates consciousness of rights and equity issues • Offers common scale up language
  • 10. SDM Scale Up Logic Model Scaling Up Strategy Problem: Gap in availability & access to SDM services INPUTS PROCESS OUTPUTS OUTCOMES • Staff • TA for systems • Providers • Provider • Partners adjustment trained competency • Funds • Advocacy • Clinics offering • Awareness • Capacity SDM and use • CycleBeads Building • Demand • Availability of • QA – oriented IEC quality monitoring & • Supportive services supervision partners/ • Supportive stakeholders policies • Systems Harmonization Impact: increased sustained availability of SDM
  • 11. Operationalizing Scale Up 1. Iterative, participatory process with stakeholders to select indicators BEGIN WITH 2. Set baselines and THE END targets based on IN MIND indicators
  • 12. Defining success in scale up Availability of quality SDM services at national, sub-national, organizational level Availability of quality SDM services at SDPs Provider capacity
  • 13. Monitoring benchmark scale-up indicators Automated country-level and Develop scale up Develop Access donor reports for program indicators data base management
  • 14. SDM scale-up monitoring data base, Microsoft Access 2007
  • 15. Data sources M&E and Case Study Event tracking Guided discussions (timelines) Semi annual with staff (quarterly) benchmark monitoring Individual interviews Community surveys & with stakeholders Most Significant facility assessments Change (MSC) story (1-3 times) collection (1-2 times) (1-2 times)
  • 16. M&E Tool Kit for SDM Scale Up • Benchmark tables • FP service statistics Monitoring & • Access data base supervision • Staff discussion guides tools • Event tracking (timelines) • Knowledge Improvement Tool • Client follow-up Interviews • Household survey instruments • Facility Assessment tool Evaluation tools • Provider interview guide • Most Significant Change (MSC) story collection
  • 17. Quality Assurance Tools Provider Refresher Client Follow Up
  • 18. Most Significant Change stories… start with a question “Looking back over the last year, what do you think was the most significant change you have experienced as a result of SDM being offered in your community?” And ask why
  • 19. Most Significant Change (MSC) Provides different type of Action information to document and improve scale-up • Scale-up process and outcomes Learning not detected by quantitative monitoring • Unanticipated processes/effects Stories of scale up • Meanings of scale-up process and outcomes to partners, stakeholders, communities • Intangible aspects of scale up (advocacy, leadership, gender PROJECT equity, informed choice) ACTIVITIES
  • 20. Sample Evaluation Questions: Scale-Up Outcomes • What is the experience of women and men with Client SDM when scaled-up? (Knowledge, attitudes and use) • Is SDM offered correctly by providers? Service • How does SDM introduction influence quality, provision availability and use of overall family planning services? • To what extent has SDM been integrated into System training, IEC, procurement and distribution, and integration HMIS? Is it included in norms, protocols and guidelines? Resource • What is the level of resources dedicated to SDM? mobilization
  • 21. Sample Evaluation Questions: Scale-up Process Resource team • Do user organizations assume the roles, responsibilities and ownership of the resource team during scale-up process? Advocacy/ • What is the role of SDM champions? What Dissemination strategies work best? Organizational choices • Has SDM been offered outside traditional public sector service delivery?
  • 23. Baseline Stakeholder Interviews: Health/FP program managers and policy makers in Guatemala (n=20) Political commitment Yes, SDM already integrated (norms, training, to SDM scale up materials) Political factors in SDM Some not convinced a natural method can be modern scale up and effective and demand is sufficient demand. FBOs and community based NGO networks strong supporters SDM Aware of SDM (but lack specifics, esp. efficacy) knowledge/attitudes Ability of MOH to Within their mandate. If there is demand, they will manage SDM scale up support it. Integration of SDM Not yet. If high SDM ‘demand proved’ it would be into annual planning/ integrated. budgeting processes
  • 24. Baseline Provider interviews/facility assessments in Rwanda (n=155 and n=109) SDM integration • 2/3 of providers have seen protocols into • Most unfamiliar with norms (newly introduced in Rw) norms, guidelines, p olicies Status of SDM • 60% of providers have offered SDM (42% in last 3 services months) • 70% have been offering SDM between 1-5 years Correctness of • Most providers offer SDM competently, do not find SDM SDM info counseling difficult Service delivery • Providers only have 4-10 min for counseling on FP – not environment enough Status of SDM • 91% of visited facilities offering FP offered SDM. services CycleBeads found in most. • Only 17% of facilities displayed FP info (SDM/LAM are integrated into IEC)
  • 25. Process Tracking Tool: Events Timeline FAM project SDM begins. extended Rwanda is SDM included in in UNFPA picked as focus country performanc zone (full DHS e-based Training of integration 2010, incl finance trainers for of SDM in FP udes SDM SDM PSI Rwanda) community- included in mechanism based MIS family National distribution planning SDM Pre-service training of registers, starts in included training trainers with client cards Rwanda, in in mini- activities the MOH and report cluding DHS begun (1 trainer/2 templates SDM districts) March October May July July Novembe Februar Februar March June 2007 2007 2008 2008 2008 r 2008 y 2009 y 2010 2010 2010
  • 26. Jharkhand: Snapshot of Progress Toward Benchmarks • SDPs that • Public or private • SDM & LAM in include FAM as orgs including IEC activities, part of the FAM in-service materials & method mix training mass media 1250 4 5 (60%) (67%) (100%)
  • 27. Performance benchmarks: Jharkhand Selected Indicators as of Jan 2011 Proportion of SDPs with SDM in method mix 1250/2100 (60%) Providers trained 6700/15,000 (47%) No. of resource orgs 3/8 (38%) SDM included in key policies, norms, protocols 2/3 (67%) SDM in pre-service training Initiated Public or private training orgs include SDM in in- 4/6 (67%) service training Commodities in logistics & procurement systems In progress SDM in IE&C materials 5/5 (100%) SDM in HMIS 1/2 SDM in surveys (DHS) Under discussion Funds leveraged for SDM $196,000 (est’d)
  • 28. Availability of SDM: FP Service Statistics Jharkhand Six Districts 40000 Addt'l 3 Districts 35000 30000 25000 No Data Av'l for Gumla 20000 15000 First 3 Districts # users 10000 5000 0 April'08 Sept FEB JULY DEC'09 MAY OCT Tubectomy NSV I U D (C T) Oral Pill Users Condom SDM LAM Jharkand service data, through Jan 2011
  • 29. Monitoring SDM Uptake during Scale Up Jharkhand Six Districts 4000 3500 3000 2500 Addt'l 3 Districts 2000 # users 1500 First 3 Districts 1000 500 0 April'08 Aug DEC'08 APRIL AUG DEC'09 APRIL AUG DEC'10 SDM LAM Jharkand service data, through Jan 2011
  • 30. SDM availability: Phased scale up Jharkhand, India Phase 1, started Jan 2008 Pop: 3,765,983 Phase 2, started Feb 2010 Pop: 2,755,023 Phase 3, started Nov 2010 Pop: 5,520,869
  • 31. SDM availability: Phased scale up Democratic Republic of Congo 2003 - 2008 2008 - 2010 None Health Zones in the DRC
  • 32. SDM Integration Progress Policy Environment - Vertical Scale Up (June 2011) Norms & Training Supervision Health Info Supply Budget line- procedures curricula Systems Distribution CBs DRC Mali Rwanda India Guatemala
  • 33. SDM Integration Progress Service Coverage – Horizontal Scale Up (June 2011) % SDPs offering 5 year goal SDM (Jan 2011) (% of country) DRC 93% 75% Mali 84% 90% Rwanda 84% 95% India 60% 50% of Jharkhand’s 22 million pop) Guatemala 48% (3 demonstration departments, 1/6 of country)
  • 34. Proposed indicators for “graduation” from technical assistance • Accomplishment of benchmarks • Complete transfer of responsibility to resource organizations for all vertical and horizontal elements • Sufficient level of ownership within and across key FP actors/champions and key subsystems
  • 35. Rebecka Lundgren Institute for Reproductive Health Georgetown University lundgrer@georgetown.edu www.irh.org

Notes de l'éditeur

  1. For program management and decision makingAlso for understanding SU processes
  2. QuResearch questions and hypothesesLogic model, indicators, benchmarksScale up indicators and benchmarks and Access data baseHousehold, clinic and community-based provider interview instrumentsFacility assessmentIn-depth stakeholder interview guidesalitative and quantitative tools, logic model, scale-up indicators and benchmarks, research questions and hypotheses, perform
  3. For IRH, we see many benefits of this particular model…
  4. Some people call a logic model their “roadmap”.The INPUTS in this case are all the resources we have available – competent staff, partners (most importantly here, the MOH), funds (provided by USAID, as well as leveraged funds from other sources) and CycleBeads – the visual tool that helps women learn and use the method.PROCESS – relates to what we do .. Capacity building, advocacy, supportive supervision.OUTPUTS are the activities a programundertakes. OUTCOMES are the changes or benefits thatresult from our program activities.“What gets measured, gets done”[Osborne and Gaebler, 1992)]
  5. Operationalizing scale up indicators – so that it could be evaluated/researched
  6. Ongoing assessment of knowledge, attitudes and behaviors related to fertility and FP use.Assess scale up progress and share with partners for intervention and advocacy; Monitor quality of services, improve training/supervision as needed Monitor understanding of staff role in SU Monitor
  7. Maybe we don’t need this much detail. (This and the next slide)
  8. Overview from different countries of the different kind of data being collected to inform scale up in the different countries. Multiple sources will provide ways to validate information as well as inform program planning and monitoring scale up progress.
  9. Information from policy makers/program managers for stakeholder interviews in GuatemalaTeasing out at central and other levels factors influencing scale up of the SDM. Questions reflect elements of the scaling up model of Expandnet – looking at system capability, political factors, resource factors.
  10. Scale up barriers/successes seen at level of service delivery – provider interviews and facility assessments – Rwanda example
  11. This is one of the key data sources we’re using for monitoring purposes – the process tracking tool. This is in addition to service statistics, training reports, follow up visits with a sample of users, supportive supervision, etc.This tool helps us keep track of events that reflect both progress (like signing an MOU with the Government of Jharkhand, or the fact that HLL became a licensed manufacturer of CycleBeads)And of setbacks – like a change of government that requires renewed advocacy.
  12. This are indicators collected by our semiannual reporting. I put Mali as an exampleShows year 2 or a five year plan.Shows that scale up is not really measured by yes/no.
  13. Total population of Jharkhand is 22284991 and IRH intervention district is 9018050 (census 2001)
  14. Where we are as the scale up process for several focus countriesEasy first wins in SU of the SDM appear to be norms/procedures and training/ supply distribution. But many challenges to sustainabilityAdvocacy efforts continue to be needed, but in different areas of institutionalization
  15. Horizontal SU challengesResources for scaling up – there are additionalcosts!Much of the work to date has been in areas supported by USAID bilateralsHighlights importance of partners (resource team partnerslikebilaterals and user organizationsalike) taking on SU responsibilitiesSearch for creativeways to workwithlesswellresourcedpartners – slower pace of SU but no less important whenthinking of access / equity issues
  16. How do we measure when our intensive TA is no longer needed?