Process excellence, collaboration, emerging technologies, employee developer mindset and data analytics are just some of the factors contributing to an organisation's digital excellence. Find out the importance of each of these and how they need to co-exist at different scales in order for organisations to show progress in their digital transformation journey and achieve data-driven outcomes.
2. Synopsis
• Process excellence, collaboration, emerging technologies, employee
developer mindset and data analytics are some of the factors contributing
to an organisation's digital excellence.
• Find out the importance of how they need to co-exist at different scales in
order for organisations to show progress in their digital transformation
journey and achieve data-driven outcomes.
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3. Tan Kok Yong
Career History
• Accenture (2003 – 2016)
• Ernst & Young (2016 – 2021)
• Agency for Science, Technology and Research (2021 – Present)
Volunteering
• Mentor @MentorsHub
• Guest Lecturer
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4. Digital Transformation
Alignment of strategic objectives
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Value
Time and Effort
Improve
Optimize
Baseline
Transform
• Align operating model / organization
• Refine and reinforce policies and procedures
• Enhance talent /capabilities and career path
Strategic
Objectives
► Simplification
► Standardization
► Efficiency
► Controls &
compliance
► Sustainability
6. Digital Transformation
No longer a question of “Must I?”...…
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New Improvement
New Business Model
Must-Dos
Establish the Foundation
Extend the Core
Enhance and Grow
7. Digital Transformation
…… but a question of “Can I do it faster?”……
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New Improvement
New Business Model
Extend the Core
Enhance and Grow
New Improvement
Enhance and Grow
New Business Model
Extend the Core
Must-Dos
Establish the Foundation
8. Digital Transformation
…… and “Can I do more?”
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New Improvement
New Business Model
Extend the Core
Enhance and Grow
New Improvement
Enhance and Grow
New Business Model
Extend the Core
Must-Dos
Establish the Foundation
Innovate
Evolve Beyond
10. Digital Maturity Model
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Level 1 Level 2 Level 3 Level 4 Level 5
Starter Purposeful Leader
Performer
Organized
•Low digital
literacy and
highly manual
processes
•Exploratory stage
and high risk of
losing market
presence
•Some basic level
of digital literacy
across the org
•Various silo
digital projects
across different
depts
•Clear digital
strategy & vision
•Cross-dept
projects rolled out
as part of overall
digital roadmap
•Staff are highly
motivated
•Distinct competitive
advantage over
competitors
•High productivity
gain
•New role designed
to cater for digital
business model
•Significant
market presence
due to digital
capabilities as
differentiator
•Strong Digital-
First mindset
12. Process Excellence
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Process
Excellence
Identify opportunities for process effectiveness and efficiency
through the right leverage of proper tools and methods
Value Stream Mapping
uses symbols to represent the flow
of information and inventory within
a system and to streamline those
processes.
It is a tool for reducing waste and
improving efficiency, with the goal
of providing optimum value to
customers in the form of products or
services.
Service Journey Mapping
applies systematic investigation, with
a structured process, using
quantitative and/or qualitative tools.
Shift from a silo to a journey focus to
better align customer experience
(CX) activities, technology, data,
people and process to improve the
results of your customers' service
journeys.
13. Data Analytics & Emerging Technologies
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Data
Analytics
Unlock real value through the exploration of Data Analytics and
Emerging Technologies to enable positive organisational impacts
“… prioritizing investment in data and analytics
diversity and dynamism, including adaptive AI
systems, expanded data sharing, and data
fabrics.”
“To make insights relevant to decision makers,
organizations must also prioritize data literacy
and put in place strategies to address the
scarcity of hireable data and analytics talent”
“Emerging technologies are disruptive by nature,
without a well-known or proven competitive
advantage.”
“ To capture the opportunities, it’s critical to
understand the potential use cases and the
technologies’ paths to mainstream adoption —
which can be as little as two years or as long as
10 years or more. ”
Emerging
Technologies
Extracted from Gartner Reports:
- “Top Trends in Data and Analytics, 2022”
- “What’s New in the 2022 Gartner Hype Cycle for Emerging Technologies”
14. Employee Developer
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Employee
Developer
An Employee Developer is an employee who creates application
capabilities for consumption by themselves or others
• An employee developer is a
persona, not a title or
targeted role.
• They report to a division or
function other than IT.
• Uses tools that are not
forbidden by IT.
Dashboard
Automation
Productivity
Tools
Chat Bot
16. Digital Maturity Model
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Level 1
Starter
Level 3
Purposeful
Level 5
Leader
Level 4
Performer
Level 2
Organized
Data Analytics
Process Excellence
Emerging Technologies
Collaboration
Employee Developer
17. Key Success Factors
What it takes to achieve Digital Excellence
1 Timely feedback is crucial
2 Have a clear strategy and definition of success
3 Do not underestimate key components like Job Redesign, UI/UX,
Change Management etc
Successful
Digital
Excellence
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4 Get everyone involved – Enjoy the journey, Share the success!
18. Give Us Your Feedback
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Day 1 Programme
