1. AOL Instant Messengerfor improving communications between reference and service locations, staff, and librarians ONLY Orientation and overview for SATs (supervisors) 8/10/2009 Training provided by Ignacio Sanchez For the Communications Hot Team

2. AIM Conversations Conversation with a desk Conversation with a group

3. Signing Up with AIM

5. Buddy List

6. Additional things to know: Turning off AIM Homepage Turning off AIM Sounds Sending a “buddy” an IM

7. AIM Blast Messages multiple buddies at once Targets groups that make sense

8. AIM Names Full name (LoanneSnavely) Initial and last name (LSnavely) Name and initial (LoanneS) [best used when you have a unique first name] Name @ psu.edu (Loanne@psu.edu) If you have a “popular” name, try combinations that will make your name unique e.g. MikePoorman@psu.edu (not MikeP or Mike or MP)

9. Managing AIM Keep personal and professional accounts separate To be on both at once, open two clients