1. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
Contents
• Some notions
• “Basis of Quality for ETM Project” as an introduction to
Quality and Training Quality Management
• e-Quality Learning Standards
• e-Quality Model
• Presentation of SEVAQ + Tool
• Presentation of ECBCheck Tool
• Website Questionnaire
• Contents of e-Quality Portfolio

2. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
Notions
“Quality is at the heart of Europe’s vision
Both providers and consumers of to become a worldwide reference for
eLearning want education and education and training. Information and
training products and services that communication technologies (ICT) are seen
are effective and efficient. The term as a vital tool for achieving this – opening
“quality” is used to encompass these up our systems to the world, improving
concepts. access for all and increasing learning
effectiveness. But more than this, ICT is
seen as a catalyst for change in our efforts
to reform and modernise education and
training for the knowledge society.”
(Holmes, 2006, p.15)

3. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
Basis of Quality for ETM Project
Source: Ivan and Renata document “Basis of Quality
for ETM Project”
Self-evaluation on the basis of EFQM Excellence
Model, the most appropriate system for use in
education which is based on an assessment of
performance and progress and helps organizations
in continuous improvement activities

4. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
Basis of Quality for ETM Project

5. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Learning Standards
Source: European Institute for E-Learning (EIfEL) in the European Union
www.eife-l.org
Key Features:
• Consumer-oriented – developed with particular attention to return on
investment in e-learning for learners
• Consensus-based – developed through consultation with a balance of
provider and consumer groups
• Comprehensive – inclusive of all elements of the learning system:
outcomes and outputs, processes and practices, inputs and resources
• Futuristic – describing a preferred future rather than the present
circumstances for design and delivery
• Adaptable – with modifications, appropriate to all levels of learning
services
• Flexible - not all guidelines will apply in all circumstances

6. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Learning Standards
• Quality Outcomes from eLearning Products and Services : The
learner should:
– Acquire content skills and knowledge
– Acquire learning skills
– Be awarded of course credits or credentials
– Experience adequate return on investments
• Quality Processes and Practices in eLearning Products and
Services: define some standards related to:
– Management of students
– Delivery and management of learning
– Use of technologies – computers and other ICT
– Communication facilities, processes and practices
– Digital archive and ePortfolio service/system

7. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Learning Standards
• Quality Inputs and Resources for eLearning Products and Services: define
some standards related to:
– Intended learning outcomes
– Curriculum content
– Teaching / learning materials
– Product / service information for potential students
– Learning technologies
– Sound technical design
– Appropriate and necessary personnel
– Learning resources
– Learning Package
– Comprehensive course package
– Routine review and evaluation
– Program plans and budget
– Advertising, recruiting and admissions information

8. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Model
• Source: “EFQUEL eQuality Maturity Model -
using technology to improve the quality and
organisational relevance of learning”
• The e-Quality Model includes 3 main areas:
1. Managing and implementing e-Quality
2. Vision and strategic planning
3. Encouraging individual and organisational
learning through e-Quality

9. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Maturity Model
• e-Quality platform implementation
Managing • e-Quality strategy planning and
implementation
and • Partnerships
implementing • Monitoring and reviewing
e-Quality implementation
• Sustainability and return on investment

10. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Maturity Model
Vision • Clarity of vision for the
development of e-Quality within
and the organisation
• Integration of e-Quality strategy in
strategic other strategic plans
• Strategic management of e-Quality
planning within the organisation

11. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
e-Quality Maturity Model
Encouraging • Managing staff competencies
individual and development with ICT
organisational • Recording individual progress
learning and achievement with ICT
through e- • Sharing knowledge across groups
Quality and communities with ICT

12. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
SEVAQ + Tool
• Source: SEVAQ + Shared Evaluation of Quality in
technology-enhanced learning Project (www.sevaq.eu)
• SEVAQ+ is a European-wide initiative for the shared
evaluation of quality in technology-enhanced learning, based
on an innovative combination of the Kirkpatrick evaluation
model for learning and the EFQM™ excellence model
designed for all those implementing eLearning and ICT in
Higher Education or Vocational Education and Training. The
tool offers both a core of questions and customised
evaluation possibilities. Evaluation results are available in real
time and in a variety of forms, from radar graphs giving an
instant picture to raw data for importing into other
applications.

13. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
ECBCheck Tool
• Source: ECBCheck http://www.ecb-check.org/
• Open ECBCheck is a new accreditation and quality
improvement scheme for E-Learning programmes and
institutions in international Capacity Building. It
supports capacity building organisations to measure
how successful their e-learning programmes are and
allows for continuous improvement though peer
collaboration and benchlearning

14. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
Website Questionnaire

15. Every Trainee Matters / 2010-1-ROI-LE004-0677111
e-Quality and e-Quality Portfolio
Contents of e-Quality Portfolio
• e-Quality Approach
• e-Quality standards
• Tools
• Questionnaire of Training Platform
• Feedback from trainees
• Self evaluation