1. Avaya Microsoft Lync Integration
for IP Office
Enterprise
BranchSME
Mid-
Market
S e r v i c e s
IP Office & Applications

2. © 2011 Avaya Inc. All rights reserved. 2
Avaya Microsoft Lync Integration for IP Office
Target Customers
 SME and Mid-Market customers who wish to leverage existing
investments in Microsoft Lync client while looking to Avaya for high
quality voice communications
 Greenfield customers who are looking for an alternative option to the
Microsoft PBX strategy

3. © 2011 Avaya Inc. All rights reserved. 3
Avaya Microsoft Lync Integration for IP Office
Phone Mode (IP Office R9.0)
Preserves user experience
• Click-to-call, telephony presence,
phone mode, multi-call handling
• Escalate from IM to Avaya phone call
• Lync sign-in, simple install
• Works with on-premise Lync & Office
365 options
Client-side integration
• No Lync voice licenses necessary
• Standard Microsoft APIs used
• Enabled with IP Office Office Worker
& Power User

4. © 2011 Avaya Inc. All rights reserved. 4
Avaya Microsoft Lync Integration for IP Office
Features
 Delivers similar Lync client look and feel
– Click to Call from contact list
– Conversation Window allowing Mid Call Control
(Release, Hold and Retrieve, DTMF, Transfer
and Conference)
– Toast pop up on incoming call (Answer, Decline)
– Phone Mode only supported in first release
– Aggregated Calendar, Machine and Telephony Presence
– Company dial plan and E.164 numbers supported
– Utilize Lync Sign in
 Client Side Licensing
– Lync Server Standard CAL
Proprietary and Confidential © 2010 Avaya Inc. All rights reserved.
IM Window
Conversation
Window
Pop-up Toast

5. © 2011 Avaya Inc. All rights reserved. 5
Avaya Microsoft Lync Integration for IP Office
Simple Installation
 Simple Installation
– Single binary
– No inputs required during installation
 Simple configuration (local)
– one-X Portal Server address
– one-X Portal Username and Password
– Dial Plan Configuration
 Common debug tools
– Single Log file
5

6. © 2011 Avaya Inc. All rights reserved. 6
Avaya Microsoft Lync Integration for IP Office
Solution Architecture – IP Office R9.0
Avaya IP Office 500v2
(will also support Server Edition)
Avaya IP Office
One-X Portal
Server
TSPI
Active
Directory
Web
Services
(CSTA)
Microsoft Lync
Integration for IP
Office (Phone Mode)
LYNC
1. Microsoft Lync Standard CAL
(end User License) required.
Avaya TDM or IP Phones
Contacts
Microsoft Lync 2010 or 2013
(on-Premise or Hosted)
Lync
IM and Presence