The document discusses where to start with Lean IT practices. It recommends starting by going to see the actual processes and customer needs firsthand ("genchi genbutsu") and by establishing organizational goals and strategies using a Hoshin Kanri process. This will provide guidance on improving reliability, speed, and meeting customer expectations. The presentation concludes by advising organizations to find mentors to help with adopting Lean practices.

1. Marie Pia Ignace - Lean IT Summit 2015 1/18
Yves Caseau
Head of AXA Digital Agency
NATF (National Academy of Technologies of France)
Lean IT – Wrap up
Marie-Pia IGNACE
President
Institut Lean France

2. Marie Pia Ignace - Lean IT Summit 2015 2/18
Where do we start
Where do you start ?

3. Marie Pia Ignace - Lean IT Summit 2015 3/18
Where do we start
Where do you start ?
Answer 1:
Here & Now

4. Marie Pia Ignace - Lean IT Summit 2015 4/18
Gemba – Gentchi Genbutsu
Genchi Genbutsu
Go and see value
at the real place
with real people
and real demands

5. Marie Pia Ignace - Lean IT Summit 2015 5/18
Where do we start
Where do you start ?
Answer 2:
Hoshin

6. Marie Pia Ignace - Lean IT Summit 2015 6/18
Would you tell me, please, which
way I ought to go from here?
`That depends a good deal on
where you want to get to,' said
the Cat.
`I don't much care where--' said
Alice.
`Then it doesn't matter which
way you go,' said the Cat

7. Marie Pia Ignace - Lean IT Summit 2015 7/18
Hoshin Kanri
Business
Performance
Knowledge

8. Marie Pia Ignace - Lean IT Summit 2015 8/18
Who provide which
value?
Who gets the margin?

9. Marie Pia Ignace - Lean IT Summit 2015 9/18
Gap #1
Be reliable!

10. Marie Pia Ignace - Lean IT Summit 2015 10/18
1 year program
Measure Everything
Fix the Uncovered Issues
Monitor and Preventing
Regressions
number of user-visible errors
/5

11. Marie Pia Ignace - Lean IT Summit 2015 11/18
Gap #2
Go fast

13. 11.6s
Mean time between
deployments
(weekday)
1,079
Max number of
deployments in a
single hour
10,000
Mean # of hosts
simultaneously
receiving a
deployment
30,000
Max # of hosts
simultaneously
receiving a
deployment
DEPLOYMENTS AT
AMAZON.COM

14. Marie Pia Ignace - Lean IT Summit 2015 14/18
Gap #3
Match your customer’s
expectations

15. Marie Pia Ignace - Lean IT Summit 2015 15/18

16. Marie Pia Ignace - Lean IT Summit 2015 16/18
Hoshin Kanri
Business
Performance
Knowledge
Learn to
Be reliable
Go fast
Match your customer’s
expectations

17. Marie Pia Ignace - Lean IT Summit 2015 17/18
Find your sensei

18. Marie Pia Ignace - Lean IT Summit 2015 18/18
Yves Caseau
Head of AXA Digital Agency
NATF (National Academy of Technologies of France)
Questions ?
Marie-Pia IGNACE
President
Institut Lean France