Pina Allegretti is learning to see waste in her IT operations, and realizing that the gemba reality is often different from what she ever imagined. Learning to see in IT is not easy! But you can only make better decisions after you’ve been there. More Lean IT presentations and videos on www.lean-it-summit.com

1. Copyright © Institut Lean France 2013
3 & 4 October, 2013
Paris, France
Gemba walks in
IT project management:
digging for improvement opportunities
Pina Allegretti

2. Copyright © Institut Lean France 2012
Let me introduce myself
 In BNL since 2005 and BNPP Group since 2006
 Head of Credit Area in IT
• 95 people (40 to run assets; 55 for IT projects)
• 56 applications
• 300,000 loans
• 30 average projects on going per month
• > 20,000 man-days per year
• …
Gemba walks in IT project management
Pina Allegretti (BNL)
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3. Copyright © Institut Lean France 2012
My purpose today
My target condition is:
TO PERSUADE
at least 5 of YOU
to experiment GO & SEE sessions
starting from next Monday
Gemba walks in IT project management
Pina Allegretti (BNL)
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4. Copyright © Institut Lean France 2012
Lean in BNL  ACE
IT / Production & Maintenance
400 people involved, 20 projects
Typical results after two months in
maintenance:
-33% defects
-78% reduction / stock
BNL enters in the
BNP Paribas Group
IT / Management
2009
2006
2011
2013
Back offices
2.000 people involved
30M€ of recurring gains
+20% points for the customer satisfaction
- 50% defects
Up to -90% reduction in lead time
+20% of productivity
Gemba walks in IT project management
Pina Allegretti (BNL)
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5. Copyright © Institut Lean France 2012
+ Quality of IT Service
# Incidents
# Sollecitations
-25%
-25%
Gemba walks in IT project management
Pina Allegretti (BNL)
% IT Project On Time
…
+ 34%
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6. Copyright © Institut Lean France 2012
Breaking usual pattern
 Do we really need this
investment?
 Are we sure this solution
is helping us to achieve
our goals?
BLA BLA BLA BLA BLA
BLA BLA BLA BLA BLA
BLA BLA BLA BLA BLA
BLA BLA BLA BLA BLA
BLA BLA BLA BLA BLA
BLA …
 How do we check its
success?
FOCUS GROUP
Gemba walks in IT project management
Pina Allegretti (BNL)
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7. Copyright © Institut Lean France 2012
GO&SEE: Example n. 1
INCIDENT management
 Structured process helps to
reduce incidents
 Missing documents
 Each incident is analyzed
deeply to build target
solution
 Solution first
 Missing some root
cause analysis
 Each incident has its full
dossier
Gemba walks in IT project management
Pina Allegretti (BNL)
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8. Copyright © Institut Lean France 2012
GO&SEE: Example n. 2
IT COST Estimation
 IT effort offered by
suppliers is reviewed
critically by project
managers
 Value chain is based on
implementation following
requirements
Gemba walks in IT project management
Pina Allegretti (BNL)
 Man-days < 50 without
a concrete check as they
are considered a
minimum cost to involve
a supplier
 A 10 mds intervention
has been estimated 25
mds
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9. Copyright © Institut Lean France 2012
GO&SEE: Example n. 3
TIME Estimation
for a task
 We are aware of how many
people we need to perform
a new task/an old task to
handover
 FTE calculation is based on
observation and simulation
Gemba walks in IT project management
Pina Allegretti (BNL)
 FTE calculation
sometime is based on
gross evaluation
 Initial evaluation: 20
mins per operation
 I went and saw: < 1
min per operation
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10. Copyright © Institut Lean France 2012
GO&SEE: Example n. 4
Preparation
Elaboration
Construction
Reworks / analysis
Transition
Reworks / solution
1700 emails
Change requests
Gemba walks in IT project management
Pina Allegretti (BNL)
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11. Copyright © Institut Lean France 2012
What I learnt: insights
•
How we manage little things is the way we
manage big things
• Reality is not always what we imagine
• A long way starts with a single step
• Go & See = Coaching people
• Attention is the best way to care about
people
Gemba walks in IT project management
Pina Allegretti (BNL)
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12. Copyright © Institut Lean France 2012
GO&SEE: Tips and Tricks
Ask Why
Show Respect
Gemba walks in IT project management
Pina Allegretti (BNL)
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13. Copyright © Institut Lean France 2012
[thank you]
For communication: giuseppina.allegretti@bnlmail.com
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14. Copyright © Institut Lean France 2012
More Lean IT videos and presentations on
www.lean-it-summit.com