How do you get the best performance from your staff? What do you do to create engagement in the office? Join Stacy Kildal and guests for a one hour session on motivating employees and managing performance. You'll hear not just from Stacy, but from business owners. They will talk about their business, their hiring needs and their best practices. They'll also take your questions.

1. Intuit Online Town Hall
EMPLOYEE MOTIVATION
Presented by
Stacy Kildal
Kildal Services LLC

2. Speaker Bio
Stacy Kildal
Owner, Kildal Services LLC
Waterford, MI
www.kildalservices.com
Advanced Certified QuickBooks ProAdvisor
Member Intuit’s Trainer / Writer’s Network
Certified Public Bookkeeper
Certified Sleeter Group Consultant

3. ●Acquire
●Bond
●Comprehend
●Defend
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

4. ACQUIRE
OBTAIN TANGIBLE AND
INTANGIBLE GOODS
TANGIBLE: Higher salary, large office
INTANGIBLE: Social status, job title
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

5. ACQUIRE
●Set specific goals
●Reward system for GOOD performance
●Establish definitive connections between
performance & rewards
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

6. BOND
CONNECT WITH OTHERS IN
THE COMMUNITY
SOCIALIZE WITH
COWORKERS VIA
COMMITTEES,
OUTSIDE GROUPS
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

7. BOND
Create situations that offer:
Teamwork
Openness
Friendship
Comraderie
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

8. COMPREHEND
TO MASTER OUR SURROUNDINGS
CONTINUING TO BUILD ON PROFESSIONAL
SKILLS
INCREASE KNOWLEDGE OF PRODUCTS
AND SERVICES
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

9. COMPREHEND
●Challenge employees
●Offer opportunites to learn
●Frustration at nonsensical or monotonous/dead
end tasks
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

10. DEFEND
PROTECT AGAINST THREATS AND
ENCOURAGE JUSTICE
REASSURANCE IN JOB SECURITY, FEEL
VALUED AS AN EMPLOYEE
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

11. DEFEND
Performance Maintenance Process
●Transparent
●Fair & trustworthy
●Clear criteria
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

12. SUM IS WORTH MORE THAN IT'S
PARTS
SATISFY ALL AT ONCE, HIGHER
PERFORMANCE ACROSS THE
BOARD.
SATISFY ONE OVER THE OTHER,
LOWER EFFICIENCY AND JOB
MORALE.
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

13. SUMMARY
DRIVE PRIMARY TOOL METHODS
ACQUIRE Reward system
•Differentiate good performers
from avg
•Clearly link rewards to
performance
•Pay comparable to
competitors
BOND Culture
•Value collaborative projects
•Encourage sharing best
practices
COMPREHEND Job Design
•Jobs should have defined and
important roles
•Design jobs that foster a
sense of contribution
DEFEND
Performance management •Transparent processes
•Emphasis on the fairness
•Build trust by being just in
granting rewards
Source: Employee Motiviation:A Powerful New Model by Nitin Nohria, Boris Groysberg, Linda-Eling Lee

14. Team Building Examples,
presented by
Dr. Wendy L. McFalda, DO
Clarkston Dermatology
www.clarkstonderm.com