Session presented at Regional Scrum Gathering South Asia 2015

1. Can IT Services Organizations be Agile?

2. # Topic Duration (minutes)
1 Introduction, Agile & IT Services
in today’s world
5
2 Need for customization 5
3 Sample framework 5
4 Development Lifecycle 5
5 Other Building Blocks 5
6 Q&A 5
Total: 30 minutes
Agenda

3. Agile & IT Services in today’s world
% of software
development projects
using Agile methods
that is outsourced to
IT services
organizations
Software Development
& Services
• Outsourcing to IT
services
organizations
became popular and
strategic for
businesses since
1990s.
• Agile is increasingly
the way of life for
software
development.
Can IT services organizations succeed in delivering Agile projects?
Using Agile
methods
Outsourced
software
projects

4. We think…
Y E S
Industry Standard Agile Methodologies
However..
need customization
in the context of IT services organizations

5. What is the need to customize?
Fail Fast and
Early
Self
Organized
Time-boxing
Tools
Contracts
Standard methodologies have
gaps for practical adoption
Customize & Bridge Gaps
Standard
Concepts
Gaps
A Holistic Framework

6. How are the gaps bridged?
Guidance on
development
process
A sample holistic framework – Building Blocks
Lifecycle
Guidance on
Administration
& Metrics
Governance
How to
select
tools?
Tools
Guidance on
distributed
environment
Guidance
on Large
projects
Guidance for
Contracts,
RFPs
Distributed ScalePre-Sales

7. Development Lifecycle
Understand the
business value, lay
foundation for the
project
Develop ‘Potentially
Shippable Product’
Software is
released into
production &
Handover
Standard Roles & Ceremonies + Additional Roles & Ceremonies

8. Q & A

9. Appendix – Other Building Blocks

10. Tools & Governance
Tools
• Guidance on tools to be used by teams and project managers
• Tools which can be instantiated in very short duration
• Invest in tools which help maintain “transparency”
Governance
• Guidelines on how project managers and account managers can assess
agility of teams – different from traditional status reports
• Engagement and Account Managers to support removal of impediments

11. Agile Contracts
Are Agile Contracts different from traditional ones?
• Rigorous Change Management
• Iteration acceptance
• Release acceptance
• Basis of fee paid
• Metrics & Reports
1. What is committed in the contract and How are they delivered?
2. On what basis the deliverables are accepted and the fee is paid?
3. How are changes embraced?
4. What are the obligations of the organization and the Customer??
• Distributed delivery
• Penalty clauses
• Clear RACI
• C&C Tools
• Escalation Mechanism
Key Considerations & Mandatory Sections

12. Distributed & Scale
DISTRIBUTED
Challenges
1. Different time zones
2. Availability of PO
3. Language barriers
4. Cultural sensitivity
Best Practices
1. Build Trust
2. One-Team culture
3. Seeding visits, Invest in travel
4. C&C Tools
SCALE
Challenges
1. Lack of vision & priority
2. How to synchronize work?
Best Practices
1. Effective knowledge and
information sharing practices
2. Top-down or centralized
strategy to some extent.

13. References
1. https://www.scrum.org
2. https://www.scrumguides.org
3. https://www.scrumalliance.org
4. https://www.extremeprogramming.org
Copyright © Capgemini 2012. All Rights Reserved.

14. T H A N K Y O U
Suresh Konduru
Global Agile Practice Head, Capgemini.
Email: SureshKumarKonduru@gmail.com
Mobile: +91-91600-18581
LinkedIn: https://in.linkedin.com/in/skonduru
Hemanshu Ghia
Agile Coach, Global Agile Practice, Capgemini.
Email: hemanshu.ghia@capgemini.com
Mobile: +91-9833002328
LinkedIn:
https://in.linkedin.com/pub/hemanshu-
ghia/4/259/9b6