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Les Burnham and Patrick Baker: Collecting DITA Content Contributions from SMEs
1.
Copyright © Stilo
International plc Collecting DITA content contributions from SMEs Les Burnham | CEO Patrick Baker | VP Development & Professional Services Stilo International | LAVACON 2016 LAS VEGAS
2.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► Legacy content conversion ► IMPORT to CCMS ► 1Million+ pages converted to DITA | Stilo International (LSE:STL) <high-performance content processing> <XML authoring for SMEs>
3.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc | Our customers
4.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► Who are the major SME contributors? ► Why should you care about collecting their DITA contributions? ► Do SMEs care? ► A hierarchy of intelligent content formats ► How best to proceed? ► Our collaboration with IBM ► Guided & Fluid authoring ► Implementing low-cost solutions | What we’ll cover today
5.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Customer Support Training Engineering Maintenance Marketing Supply chain Partners | Key SME contributors Tech Docs
6.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Different classes of users ► e.g. developers & engineers who make contributions to technical authors, tech savvy ► Hundreds of users from all parts of the business, with no concept of XML and little or no technical knowledge | SME profiles
7.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc | Why should YOU care about collecting contributions? ► Time to market pressures ► The trend is for SMEs to do more and more writing ► …and for ID professionals to become curators of content This should be a consideration from the outset when implementing publishing solutions for technical documentation
8.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► Little empathy with corporate publishing/reuse requirements ► No time (or inclination) to learn about DITA or XML ► No budget for specialist authoring tools ► Need to make contributions quickly, time-to-market pressures | Do SMEs really care?
9.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Highly structured, highly semantic Semi-structured Unstructured ● Learning curve ● Ease of Use ● Perceived cost ● Speed ● Consistent ● Highly reusable ● Repurposable ● Machine automatable ● Persistent ● Predictable ● Portable ● Adaptable ● Standardized DITA LwDITA XML Markdown & other implied or shorthand Plain text, word processor, DTP | A hierarchy of intelligent content formats Image used with kind permission of Mike Iantosca, IBM Product Publications (ID) Tools Portfolio Owner, Digital Services Group | IBM
10.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► Provide a simple, walk-up-and use authoring experience ► Keep DITA, Markdown, and IA considerations under the covers ► Convert (or copy & paste) from Word, HTML… ► Use central publishing pipelines ► Be prepared to be flexible and integrate different systems ► Keep it all as simple and low-cost as possible | A pragmatic approach is needed to maintain order
11.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► Central ID Tools team ► Deployed in production June 2016 ► Complements existing XML editors | A collaborative effort
12.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc GUIDED + FLUID AUTHORING ► An easy to use, FAMILIAR and attractive web interface ► Unobtrusive GUIDANCE ► Free-flowing FLUID authoring ► Semantically rich, PROCESSIBLE content | A walk-up-and-use authoring tool
13.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc What is the fundamental challenge? ► The user doesn't know what is expected of them | Guided authoring
14.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► Guidance panel, specially adapted for each document type ► Hover help for each part offered in the guidance panel ► Inline assistive text for empty parts in the editor ► All user interface controls provide hover help and/or tool tips ► Writing tips provided in end-user help | Guided authoring
15.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► User-friendly XML authoring tools try to hide the complexity of XML and be WYSIWYG ► But the structure keeps getting in the way! Wrestling with content structure… … and winning | Fluid authoring
16.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Depending on the tool, author is confronted with content structure in different ways: ► Popups with element name choices whenever user hits ENTER ► Attribute sidebar with esoteric contents ► Non-local changes to content when inserting things ► Poor copy and paste support Wrestling with content structure … | Fluid authoring
17.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Fluid editing is not a big issue for non-XML WYSIWYG editors, they are fairly fluid… ► That’s because the content authored is pretty flat Wrestling with content structure … Not so with XML … ● XML imposes structure – only certain things are allowed in certain spots ● XML structure is highly recursive (or nested) | Fluid authoring
18.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Fluidity Structure MS Word Typical XML Editor But… this is where we want to be anyway!Unfortunately, there is an inverse relationship between fluidity and structure. Wrestling with content structure … | Fluid authoring
19.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc ► If the XML structure is too rigid for authoring … lose it ► Use a more relaxed structure that will permit fluid editing ► Convert to the rigid XML structure afterwards How to build a user-friendly XML authoring tool that provides a fluid authoring experience? Wrestling with content structure … | Fluid authoring
20.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc The right architecture for FLUID XML authoring Conversion – a key part of the solution ► Just let the SME provide the content ► Conversion will figure things out by leveraging visual cues & context | Fluid authoring
21.
Trial portals available
November 2016 Register at stilo.com/authorbridge CLOUD
22.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc AuthorBridge SME Contributors Technical Author XML editor | Implementing affordable solutions Shared RepositoriesFile System CCMS
23.
STILO | COLLECTING
DITA CONTENT CONTRIBUTIONS FROM SMEs Copyright © Stilo International plc Questions www.stilo.com/authorbridge contact@stilo.com THANK YOU!
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