Given at Waller ISD for Workforce Solutions Oct 17, 2018 12:00 PM

1. James H Scholes
@Wonderfultastic · Mar 3
Grumpy people were created by
environment. Happy people are
too. Which environment are you
contributing to for those around
you?
James H Scholes
@Wonderfultastic · Aug 08
Positive makes negative
uncomfortable. When someone
wants to talk negative, counter with
positive & soon they will find
another audience.
James H Scholes
@Wonderfultastic · Mar 1
Life can send you unexpected
opportunities. You can say "I wish
I was ready now" or "let's take a
chance". Do neither without a
plan.
James H Scholes
@Wonderfultastic · May 23
What if people looked at every
situation for what is positive instead
of immediately what is bad about it?
#betterworld
James H Scholes @Wonderfultastic · Feb 8
Some define success in $. Others in how many
people & how much of the world they have
made a positive difference in. Which R U
striving for?
James H Scholes @Wonderfultastic · Oct 18,
2017
Waiting to be motivated is like waiting to
exercise. Results take effort. Effort with a
goal in mind (planning) = desired results!

2. Effective
Communication

3. Effective Communication
• We want to help managers communicate with
employees better regarding performance, coaching
and managing conflict, right… how?
• We will discuss listening: Effective listening is part of
communicating – we will look at how our perceptions affect what
we hear
• We will look at skills to manage performance: let’s discuss from a
motivational perspective
• We will examine communication for coaching and training
• Finally, we will apply all of this to managing conflict

4. Effective Communication
•Let’s do a listening check to see who is ready…
•I am going to spell a word, then ask a question…
•Be first to answer to win..

5. Effective Communication
• "We have two ears and one mouth so that we can listen
twice as much as we speak." — Epictetus
• "When people talk, listen completely. Most people never
listen." — Ernest Hemingway

6. Effective Communication
• Let’s see if we learned from that…

7. Effective Communication

8. Effective Communication
PERSONAL EXAMPLE: WHAT WAS HEARD AND WHAT HAPPENED

10. Organizational change:
the Wonderfultastic.com way!

11. Effective Communication
•So we all want performance to
improve but how do we
communicate that to the individuals
AND motivate them to act?

12. Some Lee and a little bit of Jimtastic
• I have found that being honest is the best technique that I can use.
Right up front, tell people what you are trying to accomplish and what
you are willing to sacrifice to accomplish it. – Lee Iacocca
• Jim-ism: As a leader in front of a class of students, I often teach a
course that is required for their degree but viewed as less than
desirable to take. What do I do?
How do I get the students (i.e.: employees) to embrace a different
culture than one they are used to in required courses?

13. Show value of the new perspective/culture…
• For students the reason the new culture is different and they should accept
is explained:
• I know most of you are not majoring in this subject and have to be here.
I acknowledge the majority sentiment. I do not ignore the obvious.
• I promise we will look at this subject from a different perspective than
typical and we will have fun.
I set positive expectations and give reason to view it differently than their
preconceived notions.
• You will find ways this applies to your everyday work life and notice
work from a different perspective than before.
Easy to claim, so I add that “those before you stated they never realized the
reason behind many frustrating work happenings until they took this course.”

14. • Lee Iacocca led change at Chrysler, did he not?
• Did you trust his message? Was he genuine? Did
employees perceive the same?
• “Act the way you want to be and you will be the way you
act.” = Leo Buscaglia
• To lead an organization through change, you have to be
present, not on automatic and have to communicate…
• This brings us to the next point…
How do great leaders communicate:

15. Creating positive expectations of your teams
through contagious conviction.
• Works for organizations.
• Organizations:
• Have you ever been impassioned by someone else’s courageous
and unwavering conviction? Ever know that person that walk’s in
the room and you can’t help but smile?
• Easy to follow … why?
• See the Conviction
• See the Passion
• BELIEVE in their vision

17. Creating positive expectations of your teams
through contagious conviction.
• Did you read that with the commas separating thoughts?
• Early loan payback…

18. Communicating to manage conflict
• Do you see how all of what we have already spoken of can assist us in
managing conflict?
• Listening
• Coaching
• Enthusiasm
• Most importantly be clear and honest in communication….
• What do some leaders say about this….

19. Communicating to manage conflict:
"The less people know, the more they yell."
— Seth Godin
“10% of conflicts is due to difference in opinion
and 90% is due to wrong tone of voice”
-- attributed to multiple authors
“Conflict can destroy a team which hasn't spent
time learning to deal with it."
-- Thomas Isgar

20. Communicating to manage conflict:
• Don’t take it or make it personal.
• Do be clear of expectations. 5 elements:
• Be clear what was not acceptable
• Be clear what is the preferred action/reaction
• Offer help/assistance/training
• ASK what you are expecting from this exchange (why?)
• Follow up with an email (why?)

21. SUMITUPJIMTASTICLY

22. CONTACT:
Jimtastic@Wonderfultastic.com
@Wonderfultastic
www.facebook.com/wonderfultastic
www.Wonderfultastic.com
Energize and refresh over the weekend. You can
make a difference in someone's day everyday...
Will you choose to?