1. PREDICTING CHURN
Prophesy™ by .
DID YOU KNOW?
It can cost 7X more to acquire a new customer than to retain an existing one.
Analyze CUSTOMER INTERACTIONS
customer support, social media, product or service reviews
PREDICT CUSTOMER Responses
with latency faster than typical human reaction
and pinpoint precision
retain customers
by recognizing the most effective agents and taking evidence-based action
If only you could retain more of your current customers…
introducing Prophesy™
(+85%)
Complements existing speech analytics
Provides complete coverage of all conversations
Secure, highly scalable, SaaS product
API integration allows for quick implementation
PROPHESY™
The unique, proprietary model was developed by
Dr. Johan Bollen, one of the world’s leading data scientists,
and associates using the most advanced AI tools available.
For more info, please contact: JASON RUTZ at sales@wordsentry.com or 317.496.5344
(4-11ms)

2. HOW IT WORKS
An unhappy customer, Phil, calls your help center.
One of your support agents, Julie, answers the phone.
While Phil is explaining his grievance to Julie, Prophesy receives the
interaction data containing customer identifiers and speaker
separation markers.
Prophesy rates the interaction in terms of churn probability. As
their conversation continues, Prophesy continues to calculate churn
probability.
Once your predetermined threshold is hit (ex. 3 consecutive
interactions exceeding 70%), your CRM system notifies Julie that
she is at risk of losing Phil as a customer. She quickly extends a
special retention offer.
Phil happily accepts and remains a loyal customer.
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The model updates the churn percentage as more
customer interactions are processed, producing a
dynamic churn indication
For more info, please contact: JASON RUTZ at sales@wordsentry.com or 317.496.5344
*The Prophesy model was developed using multi-channel,
vertical agnostic data. When validating 1.8 million actual
conversations with known outcomes, Prophesy correctly
predicted churn 87% of the time.
BIG DATA
ALGORITHMS*
AI/machine
learning
chat and text
transcription
email
voice
churn
%
PROPHESY™
API
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JSON data
adapter
DATA
DELIVERY
churn models